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HELP - Problem with Validate Vista on New Gateway Computer RRS feed

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    Hi MS Support or anyone who knows how to resolve this issue,

     

    Recently I bought this desktop computer from Gateway (Model: GT5412 Personal Computer with Windows Vista Home Edition installed, Intel Core 2 Duo Proc. E4300). I brought this computer to Asia and when I go online to MS to validate Vista, it gave the erros message:

     

     

    This copy of Windows did not pass genuine validation. Either an unauthorized change was made to Windows files or a software program installed on this computer is not currently compatible with Windows Vista.

     

     

    According to the Gateway website, "The validation process is easy to use, only takes a few moments to run and once completed enables you to more quickly receive genuine Windows downloads in the future."

    http://www.gateway.com/dw/mda/jumppage/msgenuine.php

     

     

    Please help.

     

    Thanks.

     

    Sunday, April 15, 2007 1:22 AM

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    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the MGA data and
        recommend an appropriate solution.

    Sunday, April 15, 2007 2:17 AM
    Moderator

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  • Question
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    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the MGA data and
        recommend an appropriate solution.

    Sunday, April 15, 2007 2:17 AM
    Moderator
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    Moving this post to the Windows Vista Validation forum

     

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Monday, April 16, 2007 8:16 PM