locked
(Re)Validating windows after having to reinstall RRS feed

  • Question

  • Greetings, and thanks in advance for the time taken to read this post.

    I'm a Widows XP SP3 user, with a genuine copy obtained from MSDNAA. Now, my PC was, in all aspects, old, carrying a nearly 5 year old AMD CPU on a 5-year old motherboard. This motherboard malfunctioned and utterly burned this week. Obviously, I couldn't find a compatible motherboard for my CPU, and as such, decided to upgrade several pieces of the computer.

    You can see where I am getting at, but after installing the new motherboard, CPU, ram and graphics card, my windows showed me the "This computer's hardware has changed significantly and you must validate your copy of windows again" message. And since I'm here, you can guess that it didn't work. It says my product key is in use (most likely being used by my "old" computer, which microsoft still considers active), and as such I cannot validate.

    My question is whether i can solve this via internet instead of having to use the "activate via phone" option. Any help will be greatly appreciated. Below goes the MGA diagnostic tool info (sorry if I am not supposed to post it here). Any tip on what to do, even if it is "You need to do it via phone" or "You can't do anything about it" would help me immensely.

    Carlos Santos

    Diagnostic Report (1.7.0110.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JVTHX-PHQVP-JFGCW
    Windows Product Key Hash: ClTMckcMK6rC2QedyCDZUUkk+vY=
    Windows Product ID: 76487-027-0186436-22185
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {17C5C925-2B2D-4CD0-86DA-8C6362D420C8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-648-80070002_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{17C5C925-2B2D-4CD0-86DA-8C6362D420C8}</UGUID><Version>1.7.0110.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFGCW</PKey><PID>76487-027-0186436-22185</PID><PIDType>5</PIDType><SID>S-1-5-21-1343024091-1177238915-1417001333</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20080630000000.000000+000</Date></BIOS><HWID>F63D32870184E078</HWID><UserLCID>0816</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 136F3:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    • Edited by C.P.F.Santos Thursday, October 30, 2008 12:49 AM
    Thursday, October 30, 2008 12:41 AM

Answers

  • C.P.F.Santos,

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  I ran your Diagnostic Results and they explained you have a good Product Key and XP is Not Activated. Telephone Activation is the best pathway for you at this point.

    From the Desktop:

    1.

    Click Start,  All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Thank you for visiting the WGA program forum.

    Rick, MS
    • Marked as answer by RickImAPC Thursday, October 30, 2008 3:00 PM
    Thursday, October 30, 2008 3:00 PM