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Vista Home Premium, Failure ongoing since bought laptop in February 2007 RRS feed

  • Question

  • Below is the info from running the log

     

    The key that it is saying is my Vista key that is not my key, is there any way to change it as I know my key its on the bottom of the laptop, anything to save another total reboot...

     

    validation error code not changed to: 0xC004D401

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f027
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: 3c66ce00-8d51-4984-b350-c81bb8a4e01e
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error: K:20070603132911551-M:20070603151225075-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>3c66ce00-8d51-4984-b350-c81bb8a4e01e</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-771785980-4174233554-3454667542</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 9810</Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>V2.03   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070110000000.000000+000</Date></BIOS><HWID>A4323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM></MachineData>   <Software><Office><Result>102</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>3369D3F9A12825E</Val><Hash>Uvd8IlAP3Q4SMxjT59tAzCfYUss=</Hash><Pid>81606-303-9233632-64235</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, June 3, 2007 3:55 PM

Answers

  • For your activation issue you can:

     

    Click on the blue "Change product key" link in the Windows activation section of your System Properties panel.  You can access the System Properties panel by right-clicking on Computer in the Start menu and choosing Properties.  Enter your product key when prompted to do so, and press Next.

     

    For your validation issue:

     

    Please check this post:
    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=897109&SiteID=25 If none of those programs could be causing your issue, please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post your confirmation number here.  I'll contact you directly so we can figure out the cause of your issue.  If you're not in the US, please also post the name of the support agent who contacts you by e-mail once you've made the free service request. 

     

    Thank you!

    Tuesday, June 5, 2007 1:13 AM