Getting installed RRS feed

  • Question

  • I purchased one care live.  I cant activate it.  Never asks for my number.  Try to sign in and it does not take my sign in info.  The info that I used to get in here.  Have the trial loaded, need to get full loaded and activated.  So far I am not pleased and the company will not take back my software.  Had to purchase another protection for my computer.  I do not have time for this.  What do I do?
    Tuesday, August 25, 2009 4:24 PM


  • How did you purchase OneCare? Did you purchase online or did you purchase a retail copy?

    The trial is a fully functioning copy of OneCare. To activate you need to click subscribe and sign in with the LiveID you purchased online with or any LiveID if you intend to use a new retail key. If you cannot sign in with your existing LiveID in order to proceed with activation, change your password at http://account.live.com to be less than 8 characters. Once you have signed in, if you need to use a retail key, you will be presented with the option to provide a key or provide payment information.

    You will need to remove any other antivirus and firewall that you may have installed.

    If you prefer to keep the other software you purchased and want a refund for your OneCare purchase - if you purchased online, contact customer service for a refund - 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
    If you have a retail copy, you can get information on how to obtain a refund:



    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, August 25, 2009 4:48 PM