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Can't sign into Windows SHaredView anymore

    Question

  •  can no longer sign into Windows SharedView.  This happened after I installed it on my new hard disk.
     
    I can log into the Windows Live ID web site and Windows Live Messenger with the same credentials.  I've checked the capitalization, etc.  I've tried uninstalling and reinstalling SharedView.

    Below is an excerpt from the most recent SharedView log in my temp folder.  I'm running Windows XP. 
     
     
    Thanks,
    _____________________________________________________________________________________

    Rich Vogel   |   Schneider Electric   |   Buildings Business   |   Product Management   |   R&D - Manager, Embedded Software
    Phone: +1 978 975-9713  |   Fax: +1 978 975-9782  |   Mobile: +1 978 376-2546
    Email: richard.vogel@buildings.schneider-electric.com   |   Site: www.schneider-electric.com/buildings   |   Address: One High Street, North Andover MA 01845, USA


    [MC] 14:46:51:272 GMT [THREAD 472]  [A] Log file started: 2009/10/23 14:46:51:272 GMT
    [MC] 14:46:51:272 GMT [THREAD 472]  [I] Resetting ServerInfo Probe.
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.parts.Array
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.parts.Button
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.parts.Int
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.parts.List
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.parts.RichString
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.parts.String
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.parts.Tuple
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.pod.ConnMgr
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.apps.express.Express
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.apps.express.Telepointer
    [MC] 14:46:51:272 GMT [THREAD 472]  [N] Protocol registration: placeware.apps.express.ExpressChat
    [MC] 14:46:51:272 GMT [THREAD 472]
    [MC] 14:46:51:272 GMT [THREAD 472]  [D] Http user-agent: Mozilla/4.0 (compatible ; MSIE 6.0.2900.2180 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
    [MC] 14:46:51:272 GMT [THREAD 472]  [W] No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 14:46:51:272 GMT [THREAD 472]  [W] Trying to load default (English)...
    [MC] 14:46:51:319 GMT [THREAD 472]  [C] Running client Version: Version %1
    [MC] 14:46:51:319 GMT [THREAD 472]  [W] SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
    [MC] 14:46:51:319 GMT [THREAD 472]  [I] ExpressMainWindow::OnCreate()bd8938
    [MC] 14:46:51:319 GMT [THREAD 472]  [I] ExpressDesktopWindow::OnCreate() - added message filter bd89a8 alloc size: 1 size: 1
    [MC] 14:46:51:319 GMT [THREAD 472]  [I] MessageFilters:  [I] bd89a8
    [MC] 14:46:51:319 GMT [THREAD 472]  [I] ExpressFeatureFlyout::ctor()bd9a60
    [MC] 14:46:51:319 GMT [THREAD 472]  [I] ExpressLaunchWizard::OnCreate()bd9a60
    [MC] 14:46:51:319 GMT [THREAD 472]  [I] ExpressFeatureFlyout::OnCreate()bd9a60
    [MC] 14:46:51:319 GMT [THREAD 472]  [I] ExpressDesktopWindow::OnCreate() - added message filter bd9ad0 alloc size: 2 size: 2
    [MC] 14:46:51:319 GMT [THREAD 472]  [I] MessageFilters:  [I] bd89a8  [I] bd9ad0
    [MC] 14:46:51:413 GMT [THREAD 472]  [I] ExpressDesktopWindow::OnCreate() - added message filter c87e80 alloc size: 4 size: 3
    [MC] 14:46:51:413 GMT [THREAD 472]  [I] MessageFilters:  [I] bd89a8  [I] bd9ad0  [I] c87e80  [I] 0
    [MC] 14:46:51:429 GMT [THREAD 472]  [I] ExpressFeatureFlyout::ctor()aa7d78
    [MC] 14:46:51:491 GMT [THREAD 472]  [D] ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 14:46:51:882 GMT [THREAD 472]  [I] ExpressLaunchWizard::setRightSidePane - ChangeHeartBeatStage(AccessManagerB::OnNonInvite)
    [MC] 14:46:52:334 GMT [THREAD 2200]  [I] (InetUtils) HttpSendRequest returned status code=200
    [MC] 14:46:52:381 GMT [THREAD 472] LogonIdentityEx() failed, hr: 2147780653
    [MC] 14:46:52:381 GMT [THREAD 472] MNCIAuthRequest - Passport auth failed
    [MC] 14:46:52:381 GMT [THREAD 472] CancelPendingRequest() failed, hr: 2147778572
    Friday, October 23, 2009 2:52 PM