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windows is not genuine? RRS feed

  • Question

  • I'v been having this windows is not genuine thing for a couple of months after i sent it for repairs at bestbuy. I'm really disappointed, i cant set my wallpaper up cause it'll just magically turn into another wallpaper few minutes later, i cant get updates. It's just really fustrating 

    I followed the thread and here is my validation info

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR

    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=

    Windows Product ID: 00359-OEM-8992687-00007

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {72B0ADBE-6019-4728-854F-1FA2275EEFB9}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{72B0ADBE-6019-4728-854F-1FA2275EEFB9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2750956245-2503310783-1041964754</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>G60VX               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>203    </Version><SMBIOSVersion major="2" minor="5"/><Date>20090527000000.000000+000</Date></BIOS><HWID>CBBB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009

    Installation ID: 108393633195239890357743364636605971927706293083178035

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 9YQTR

    License Status: Notification

    Notification Reason: 0xC004F07C.

    Remaining Windows rearm count: 2

    Trusted time: 5/24/2011 7:18:37 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 4:21:2011 00:59

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: OgAAAAMABAABAAEAAQABAAAAAwABAAEA6GEej3cWbIDnovDrPuXow2ZQeEg8D5vnEmXG1XpBLkhGyg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC 052709 APIC1358

      FACP 052709 FACP1358

      DBGP 052709 DBGP1358

      HPET 052709 OEMHPET 

      BOOT 052709 BOOT1358

      MCFG 052709 OEMMCFG 

      SLIC _ASUS_ Notebook

      ECDT 052709 OEMECDT 

      OEMB 052709 OEMB1358

      SSDT PmRef CpuPm

     

     

    • Moved by Darin Smith MS Wednesday, May 25, 2011 9:52 PM Windows 7 issue moved to Windows 7 forum (From:Windows Vista Validation Issues (Windows Vista))
    Wednesday, May 25, 2011 2:23 AM

Answers

  • "Teddy Hung" wrote in message news:90f265e3-03ea-4969-a4c9-4305225a0671...

    I'v been having this windows is not genuine thing for a couple of months after i sent it for repairs at bestbuy. I'm really disappointed, i cant set my wallpaper up cause it'll just magically turn into another wallpaper few minutes later, i cant get updates. It's just really fustrating 

    I followed the thread and here is my validation info

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR

    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=

    Windows Product ID: 00359-OEM-8992687-00007

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Other data-->

    SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>G60VX               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>203    </Version><SMBIOSVersion major="2" minor="5"/><Date>20090527000000.000000+000</Date></BIOS

     

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Partial Product Key: 9YQTR

    License Status: Notification

    Notification Reason: 0xC004F07C.

     

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

     

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

     

     


    (MODS - please move this to the Win7 Genuine forum)
     
    Your PC did NOT come with Windows 7 preinstalled - it's too old for that. - yet is attempting to use an OEM_SLP Key for activation. For what version and edition is it licensed, according to the COA sticker on the case (or possibly inside the a battery compartment).
    It would seem that Bestbuy messed up the repair.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 25, 2011 8:37 AM
    Moderator

All replies

  • "Teddy Hung" wrote in message news:90f265e3-03ea-4969-a4c9-4305225a0671...

    I'v been having this windows is not genuine thing for a couple of months after i sent it for repairs at bestbuy. I'm really disappointed, i cant set my wallpaper up cause it'll just magically turn into another wallpaper few minutes later, i cant get updates. It's just really fustrating 

    I followed the thread and here is my validation info

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR

    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=

    Windows Product ID: 00359-OEM-8992687-00007

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Other data-->

    SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>G60VX               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>203    </Version><SMBIOSVersion major="2" minor="5"/><Date>20090527000000.000000+000</Date></BIOS

     

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Partial Product Key: 9YQTR

    License Status: Notification

    Notification Reason: 0xC004F07C.

     

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

     

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

     

     


    (MODS - please move this to the Win7 Genuine forum)
     
    Your PC did NOT come with Windows 7 preinstalled - it's too old for that. - yet is attempting to use an OEM_SLP Key for activation. For what version and edition is it licensed, according to the COA sticker on the case (or possibly inside the a battery compartment).
    It would seem that Bestbuy messed up the repair.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 25, 2011 8:37 AM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Monday, May 30, 2011 5:16 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {CA296614-073D-42F1-BB81-3761DEDE447F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Hersey Productions\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CA296614-073D-42F1-BB81-3761DEDE447F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-959174751-3314472818-3328293012</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire xxxx</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V2.35</Version><SMBIOSVersion major="2" minor="6"/><Date>20100413000000.000000+000</Date></BIOS><HWID>C5BA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2432009
    Installation ID: 011233682725061331357871801484810506263131177552841463
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 1
    Trusted time: 5/31/2011 12:30:14 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAMAAAACAAAAAgABAAEA6GGuGb9NeHh6fxgRrinoSirO5onUXzobeHlGyg==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACER   ACER    
      FACP ACRSYS ACRPRDCT
      HPET ACER   ACER    
      BOOT ACER   ACER    
      MCFG ACER   ACER    
      DMAR       
      ASF! ACER   ACER    
      SLIC ACRSYS ACRPRDCT
      SSDT ACER   ACER    
      SSDT ACER   ACER    
    Tuesday, May 31, 2011 4:31 PM
  • Hello Justin,

     

      To avoid confusion, we ask that all users create their own thread for their own issue.

      However, before you create your own thread, I would suggest trying changing the Product Key to the one listed on the sticker located on the side, bottom (or for some laptops) in the battery compartment of the PC.

    To change the Product Key, Click the Start button and type: slui 3 then hit the Enter key and follow the directions of the Change Product Key window.

     

    Thank you,


    Darin MS
    Tuesday, May 31, 2011 7:21 PM