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WGA reports invaild licence. RRS feed

  • Question

  • Yeah, so this is likely the cause of restoring from my recovery partition. It is sad, I have paid for a microsoft product and it doesn't work. Yet, I'm sure hunreds of people have download a copy of vista from bit torrent and are having no problems.




    The diag tool's output is below:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-KC7KG-4YR37-H8PHC
    Windows Product Key Hash: G5lQ2Di2pplJNVw7Il78e53cf0w=
    Windows Product ID: 89572-OEM-7332166-00185
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {6B8A8140-3BE4-45A8-87D7-B716A1D7C0AC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6B8A8140-3BE4-45A8-87D7-B716A1D7C0AC}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8PHC</PKey><PID>89572-OEM-7332166-00185</PID><PIDType>2</PIDType><SID>S-1-5-21-210269166-1810676770-527361125</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0769ASU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>68ET31WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20071221000000.000000+000</Date></BIOS><HWID>81303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-68   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqgE29aq1ExQCNYZ0NakVUaDyFMumGpm8vRstGD88FSsVrIN

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CRESTLNE
      FACP   TOSCPL  CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      TCPA   Intel   CRESTLNE
      TMOR   PTLTD          
      SLIC   LENOVO  TP-68  
      APIC   INTEL   CRESTLNE
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

    Tuesday, December 8, 2009 6:38 PM

Answers

  • Hello PcFascist,

    'Yet, I'm sure hunreds of people have download a copy of vista from bit torrent and are having no problems." 

    and you would be incorrect. Those people are using Windows supplied by someone they don't know (and probably should't trust) who may have included Keyloggers (bye bye Banking, Credit Card or World of Warcraft account information), Botnet worms (slow your PC to a crawl because it's sending spam to half the world), and other Malware (I wouldn't want to save any importent docs on that PC) to the OS.  Those people also have to deal with a compromised OS that is more likley to be unstable. Not to mention the worry that thier Pirate Hack could be disabled by Microsoft and stop working at any time and then having to spend the effort to find (and install) a new hack, that still works, but which will likely require them to reinstall Windows...Yep, thoses guys have it good...


      As to your issue: the problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error. The error you receive will dictate what your next step will be.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, December 8, 2009 10:47 PM
    • Unmarked as answer by PcFascist Wednesday, December 9, 2009 12:53 AM
    • Marked as answer by Darin Smith MS Wednesday, December 9, 2009 9:20 PM
    Tuesday, December 8, 2009 10:35 PM

All replies

  • Hello PcFascist,

    'Yet, I'm sure hunreds of people have download a copy of vista from bit torrent and are having no problems." 

    and you would be incorrect. Those people are using Windows supplied by someone they don't know (and probably should't trust) who may have included Keyloggers (bye bye Banking, Credit Card or World of Warcraft account information), Botnet worms (slow your PC to a crawl because it's sending spam to half the world), and other Malware (I wouldn't want to save any importent docs on that PC) to the OS.  Those people also have to deal with a compromised OS that is more likley to be unstable. Not to mention the worry that thier Pirate Hack could be disabled by Microsoft and stop working at any time and then having to spend the effort to find (and install) a new hack, that still works, but which will likely require them to reinstall Windows...Yep, thoses guys have it good...


      As to your issue: the problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error. The error you receive will dictate what your next step will be.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, December 8, 2009 10:47 PM
    • Unmarked as answer by PcFascist Wednesday, December 9, 2009 12:53 AM
    • Marked as answer by Darin Smith MS Wednesday, December 9, 2009 9:20 PM
    Tuesday, December 8, 2009 10:35 PM
  • C:\Users\jesse jAmes>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 1392 has occurred.

    The file or directory is corrupted and unreadable.


    I've gone to http://go.microsoft.com/fwlink/?linkid=52029 and opened a Support Request.

    • Marked as answer by Darin Smith MS Wednesday, December 9, 2009 9:16 PM
    • Unmarked as answer by Darin Smith MS Wednesday, December 9, 2009 9:20 PM
    Wednesday, December 9, 2009 12:58 AM
  • C:\Users\jesse jAmes>net start slsvc

    Please Note; If the above text is what the CMD window showed "C:\Users\jesse jAmes>" then you did not run CMD.exe as Administrator which is likely why you received that error.

    If you had run the CMD.exe as an Administrator, it would have looked like this:

    C:\Windows\system32>

    Thank you,
    Darin MS
    Wednesday, December 9, 2009 9:20 PM