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MSCRM 3.0 to 4.0 upgrade RRS feed

  • Question

  • hi

    i jus upgraded a crm 3.0 to crm 4.0

    but m not able to view sales marketin and service sections in left navigation pane on home page,,

    m able to get only... workplace.. settings and resource center..

    i upgraded 3.0 to enterprise 4.0 trial version..

    is it because of trial version..

    when i went to settings-->customisations-->customise entities-->accounts--->"AREAS THAT DISPLAY THIS ENTITY".. i am only able to view workplace, settings and resource center only..

    service ..sales and marketing are missing here also ...

    any idea why it is so

    Wednesday, October 28, 2009 10:46 AM

Answers

  • Solved it finally

    in Sitemap... SALES..MARKETING ,,,and Service sections were commented..
    No idea how it happened on its own after upgrade.


    • Marked as answer by CRMDevlpr Thursday, October 29, 2009 5:36 AM
    Thursday, October 29, 2009 5:35 AM

All replies

  • Hi Karan,
    It sounds like your user may have its access mode (Settings > Administration > Users > Client Access License (CAL) Information) set to Administrative.
    Try changing this to 'Full'.
    Kind Regards,
    Rob
    CRM4 MBSS
    Wednesday, October 28, 2009 11:28 AM
    Answerer
  • Check the log you should see some information like warnings or errors.
    It may be also be a situation that you had a ISV/sitemap customization which is causing some problems in 4.
    Check application event viewer for more information.
    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Wednesday, October 28, 2009 11:39 AM
  • Solved it finally

    in Sitemap... SALES..MARKETING ,,,and Service sections were commented..
    No idea how it happened on its own after upgrade.


    • Marked as answer by CRMDevlpr Thursday, October 29, 2009 5:36 AM
    Thursday, October 29, 2009 5:35 AM