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One more win 7 not genuine RRS feed

  • Question

  • I think I hijacked someone else's question earlier, so I'll repost. My Gateway running Win 7 crashed a couple of weeks ago, and the only thing that got it rolling again was a reinstall, which the program handled itself, while wiping out all other programs on my computer. All was fine until a couple of days ago when Windows offered to check to see if my software was genuine. Since the only Windows that has ever been on the machine was the one that did the reinstall, I figured no problem. Now I'm told it's not genuine. I tried some solutions offered to Endless CTSA in the FAQs, but when I try any of the slui.exe's suggested I either wind up with no logo to click on (exe 3) or the %windir% address doesn't come up. What's the next move? My diagnostics are below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {50F56342-02D6-4774-BA41-3AC25545570F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{50F56342-02D6-4774-BA41-3AC25545570F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2905587563-4039781627-1710264407</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>SX2840</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100120000000.000000+000</Date></BIOS><HWID>77B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B4BE3ABB2E145B8</Val><Hash>6tYXzAOsic0kWVGma7hSf85o0Nc=</Hash><Pid>81602-OEM-6873297-13388</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 11:22:2010 03:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAonbEEISxxrDav7Y5BodM6kwBXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        APIC0850
      FACP            ACRSYS        FACP0850
      HPET            ACRSYS        OEMHPET
      MCFG            ACRSYS        OEMMCFG
      SLIC            ACRSYS        ACRPRDCT
      OEMB            ACRSYS        OEMB0850
      GSCI            ACRSYS        GMCHSCI
      AWMI            ACRSYS        OEMB0850
      SSDT            DpgPmm        CpuPm



    EchoParkGOrdo
    Monday, November 22, 2010 11:40 AM

Answers

  • Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    Tampered Service: sppsvc

    These errors indicate that the sppsvc service is not functioning properly. Please type services.msc in the search box, hit enter, scroll down to software protection and insure it is running and set to automatic, delayed start (right click, click on properties). Now, look for the SPPSVC service and make sure it is running and set to manual, if it is not running start it.

    Reboot, go to www.microsoft.com/genuine and attempt to validate. if it fails proceed to the following paragraph.

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

     

     

     

     

     

     

    • Proposed as answer by Darin Smith MS Monday, November 22, 2010 10:58 PM
    • Marked as answer by Darin Smith MS Tuesday, November 30, 2010 12:37 AM
    Monday, November 22, 2010 2:34 PM

All replies

  • Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    Tampered Service: sppsvc

    These errors indicate that the sppsvc service is not functioning properly. Please type services.msc in the search box, hit enter, scroll down to software protection and insure it is running and set to automatic, delayed start (right click, click on properties). Now, look for the SPPSVC service and make sure it is running and set to manual, if it is not running start it.

    Reboot, go to www.microsoft.com/genuine and attempt to validate. if it fails proceed to the following paragraph.

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

     

     

     

     

     

     

    • Proposed as answer by Darin Smith MS Monday, November 22, 2010 10:58 PM
    • Marked as answer by Darin Smith MS Tuesday, November 30, 2010 12:37 AM
    Monday, November 22, 2010 2:34 PM
  • OK, been through all the suggestions above, called the 866 number, got an 800 number that's not open until tomorrow, so for now, I'm still illegitimate. More later.

    EchoParkGOrdo
    Tuesday, November 23, 2010 7:16 AM
  • Called the 800 number and after 6 referrals to four different phone numbers, I finally got connected to Dinah, with whom I worked from 5:30 to 11 am, but my Win 7 is now "genuine" even if it has a different passcode than before, and took two hourlong downloads. The whole thing was a black box from my end, but we got it done. Thanks for the referral to the website.

    It's on MS's list as "resolved", and so far it's working.


    EchoParkGOrdo
    Thursday, November 25, 2010 1:02 AM
  • Good to hear.
    Thursday, November 25, 2010 3:02 AM