OneCare keeps saying it has expired but I just installed it. RRS feed

  • Question


    OneCare keeps saying it has expired, but I just installed it on Jan 12, 2008.  I have the prepaid subscription product key.  What do I need to do?  I want my computer to be protected.
    Sunday, April 13, 2008 3:21 AM


  • If your subscription to OneCare shows expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2




    Sunday, April 13, 2008 12:31 PM