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Windows 7 validation RRS feed

  • Question

  • Hello,

    I've been having some problems with installing updates on my Windows laptop lately. To be precise, the following:

    KB2731847

    KB2647753

    KB2729094

    KB2732487

    KB2732500

    (KB2712808) <- managed to install this one manually today

    Today I finally got around to addressing the problem, and after a lot of trial and error I succeeded in downloading one out of six updates manually from the microsoft download center. The update I tried after that gave me a incompatibility error or something similar. After that, I got stuck on having to validate my copy of Windows.

    I get prompted to download 'GenuineCheck', which I did, ran it, but get the message that the version is outdated, gives no options as to updating it either.

    From there I came to the webbrowser validation tool, which seemed to work fine, but had no effect on the download availability. Finally, I ended up on MGA Diag(?), which I ran, but after comparing my report with some of the other lost souls on this forum, I see none of the problems they were having pop up in my report. Not that I really know what I'm looking at.

    So, here's the report, any way this might help in finally getting me those updates installed? Hope there's someone that can help! Thanks in advance

    ////

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {CDCAB981-E8FB-4294-9648-3A708A74A6F5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CDCAB981-E8FB-4294-9648-3A708A74A6F5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2027463169-3154313543-997487379</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>G73Jw</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G73Jw.202</Version><SMBIOSVersion major="2" minor="6"/><Date>20100805000000.000000+000</Date></BIOS><HWID>E41E3807018400FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BECF55FC4E93D86</Val><Hash>jRhHy7s708wBVMcMtOUAuRqoqu4=</Hash><Pid>89388-707-4125196-65773</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 096911581045684086654411312471972293057714476324714721
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 25-8-2012 16:47:54

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:25:2012 15:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAEAAQACAAAAAwABAAEAln0kKxU/djn6QnpQNtZ39s6fjLHyE1ZKVhJ2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC _ASUS_ Notebook
      FACP _ASUS_ Notebook
      DBGP _ASUS_ Notebook
      HPET _ASUS_ Notebook
      MCFG _ASUS_ Notebook
      ECDT _ASUS_ Notebook
      SLIC _ASUS_ Notebook
      SSDT PmRef CpuPm
      DMAR INTEL CP_FIELD

    Saturday, August 25, 2012 3:09 PM

Answers

  • Are you usimg the 32-bit or 64-bit IE?

    You have to use 32-bit IE.

    If in doubt, go to useragentstring.com and copy/paste the found string in your reply.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Proposed as answer by Noel D PatonModerator Tuesday, September 4, 2012 12:28 AM
    • Marked as answer by Idsi Tuesday, September 4, 2012 8:28 AM
    Monday, September 3, 2012 9:24 PM
    Moderator

All replies

  • You MUST use Internet Explorer when validating, or downloading validation-required updates.

    That's all there is to it :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 26, 2012 12:06 AM
    Moderator
  • ...lol :)

    I'll try that right away, hope it works. Either way, thanks a lot for your swift response!

    EDIT

    Sad to say, starting validation in IE prompts me to install the add-on 'Windows Genuine Advantage', I click install, followed by 'yes' in the UAC pop up, followed by Install on the final warning, after which... the dialogue box disappears and nothing happens. I restarted internet explorer a couple of times but keep getting the validation request followed by the install prompt...

    On the same page an alternative method is listed, which simply leads back to 'GenuineCheck.exe', tried that again, but just gives the 'this version is outdated' feedback again. I have no clue what to do here, starting to feel like 1,5 MB worth of update shouldn't give me so much hassle :)

    Also of note: the first update downloaded 'for free', just like it had done in chrome, but when I tried running it I was told that the update was not applicable to my system. So why does it keep showing up in my update panel? Is the prompt wrong? Is it because the other updates need to install first? The update number is KB2731847

    Thanks again for your time

    • Edited by Idsi Sunday, August 26, 2012 6:07 PM
    Sunday, August 26, 2012 5:50 PM
  • Please post an MGADiag report.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 26, 2012 6:19 PM
    Moderator
  • Here is my MGADiag report (a bit later than I would've liked, sorry about that)

    ************************

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {CDCAB981-E8FB-4294-9648-3A708A74A6F5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CDCAB981-E8FB-4294-9648-3A708A74A6F5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2027463169-3154313543-997487379</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>G73Jw</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G73Jw.202</Version><SMBIOSVersion major="2" minor="6"/><Date>20100805000000.000000+000</Date></BIOS><HWID>E43A3507018400FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BECF55FC4E93D86</Val><Hash>jRhHy7s708wBVMcMtOUAuRqoqu4=</Hash><Pid>89388-707-4125196-65773</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 096911581045684086654411312471972293057714476324714721
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 2-9-2012 11:09:30

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:25:2012 15:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAEAAQACAAAAAwABAAEAln0kK3Y5FT/6QnpQNtZ39s6fjLHyE1ZKVhJ2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC _ASUS_ Notebook
      FACP _ASUS_ Notebook
      DBGP _ASUS_ Notebook
      HPET _ASUS_ Notebook
      MCFG _ASUS_ Notebook
      ECDT _ASUS_ Notebook
      SLIC _ASUS_ Notebook
      SSDT PmRef CpuPm
      DMAR INTEL CP_FIELD

    *********************************************

    Concerning the COA sticker, it says Windows 7 Home Prem OA, if that's what you're referring to.

    Thanks!

    Sunday, September 2, 2012 9:19 AM
  • There's nothing wrong with your activation or validation status -

    The ActivX control hasn't been installed, so let's try kick-staring it by going to

    www.microsoft.com/genuine/validate using IE

    see what happens.

    If it fails, go to

    www.microsoft.com/genuine/diag and see what it has to say.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 2, 2012 10:24 AM
    Moderator
  • Hi Noel,

    I ran the ActiveX installer from the first site, which I believe installed

    but said something about the update already being installed on my computer.

    Anyway, to be sure I opened the second link and ran the diagnostic test, in which

    all elements were tested as 'succesful' (the site was in dutch for me)

    So all of that seems to be sorted, should this already have an effect

    on installing the updates? I'll have another go to see if anything has changed

    EDIT

    The issue remains the same, I go to the download centre (in IE), where the ActiveX

    component wants to run, I install it, but afterwards nothing happens to the current

    page and returning to the specific download just restarts the activation request.

    • Edited by Idsi Monday, September 3, 2012 9:10 PM
    Monday, September 3, 2012 8:58 PM
  • Are you usimg the 32-bit or 64-bit IE?

    You have to use 32-bit IE.

    If in doubt, go to useragentstring.com and copy/paste the found string in your reply.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Proposed as answer by Noel D PatonModerator Tuesday, September 4, 2012 12:28 AM
    • Marked as answer by Idsi Tuesday, September 4, 2012 8:28 AM
    Monday, September 3, 2012 9:24 PM
    Moderator
  • My word. That actually seems to have done it. I was using

    IEx64 on purpose, thinking it might make a difference.

    Now the validation process finally took hold and I was able to

    download all the updates.

    What's more, I was able to install all of them, seems like there was

    some mistake on my part there, a few of the updates had a slew of

    files associated with them when searching the download center, and the

    win 7 x64 updates would get buried a bit down the list, I was simply downloading

    the Win 7 updates, the one time I was able to download it. Which made the installation

    impossible.

    I do feel like the 'must use IE' and 'must use IE 32bit' information should be a lot

    more apparent, or am I really that blind? Is it mentioned on the update site at all?

    Anyway, I'm about to do a reboot, fingers crossed that all the installed updates will

    now configure properly. Assuming they do, that's the last you'll hear of me.

    Thanks a lot for the great help in getting this fixed!

    Tuesday, September 4, 2012 12:15 AM
  • I totally agree - but it only seems to have been a problem this past two weeks, possibly because of the massive changes going on in the site in preparation for the Windows 8 launch. Hopefully they'll get around to sorting it out sooner rather than later :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, September 4, 2012 12:27 AM
    Moderator
  • Good to know that it's not just standard procedure, a quick update on my part:

    All the updates managed to install! After almost two months that feels strangely satisfying.

    However, things still did not go without a hitch, installing them simultaneously had the

    same effect as when I had tried it through the Windows Update service. I had to install all

    the updates one by one, with restarts in between.  (Through Windows Update that didn't work either

    so there's definitely a difference). Some updates didn't work until others

    were installed, but there was no way of telling which (not from the order in which Windows Update

    presented them for instance).

    Anyway, resolved, I'll mark the IE 32 bit as the answer but do feel like people might still run into

    a few walls after that :)

    Thanks again Noel, have a good day

    Tuesday, September 4, 2012 8:26 AM
  • That seems also to be a common problem lately - particularly with one set of updates.

    It's not happened to me, or indeed to most people, so that makes me think that there's something interfering (possibly an anti-virus, or a setting) in the affected computers.

    At least you're now up to date ;)

    Good luck - and thanks for the feedback


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, September 4, 2012 8:41 AM
    Moderator