Answered by:
This computer is not running genuine windows - resolve online doesnt solve

Question
-
Ox8004fe21
downloaded the suggested component, doesn't solve the problem.
rant the MS genuine advantage diagnostic Tool (1.9.0027.0) and here is the paste
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HQTQ4-RTPWH-GMT4J
Windows Product Key Hash: cO111s1qbgi3bR4e262/Ya1ugyA=
Windows Product ID: 00371-863-9604324-85521
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {9B9B1ED1-4785-4962-8F36-F3B0B7CACF68}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9B9B1ED1-4785-4962-8F36-F3B0B7CACF68}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GMT4J</PKey><PID>00371-863-9604324-85521</PID><PIDType>5</PIDType><SID>S-1-5-21-68197677-116003855-2165320957</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc5750 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E3 v02.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20070518000000.000000+000</Date></BIOS><HWID>680C3307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>7E58469022C633A</Val><Hash>5VO3DTQsT/JJuu3SgyYqpaeFcs8=</Hash><Pid>89451-413-6231045-66884</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-863-960432-01-1033-7601.0000-0602012
Installation ID: 009965223254031482429073254163020096196201950016177231
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GMT4J
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 3/5/2012 4:16:55 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000003EFFF
Event Time Stamp: 3:1:2012 04:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watadminsvc.exe
Tampered File: %systemroot%\system32\wat\watweb.dll
Tampered File: %systemroot%\system32\wat\npwatweb.dll
Tampered File: %systemroot%\system32\wat\watux.exe
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
Tampered File: %systemroot%\system32\drivers\spldr.sys
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAMAAAABAAAAAQABAAEAeqiMKobGEoSQpriRlnOu1M5wkMu2TiC96mCOtg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC COMPAQ HP_RS485
FACP COMPAQ HP_RS485
MCFG COMPAQ HP_RS485
ASF! COMPAQ HP_RS485
TCPA COMPAQ HP_RS485
SLIC HPQOEM SLIC-BPC
Monday, March 5, 2012 9:22 PM
Answers
-
No further reply from the Original Poster.
Issue is assumed to be resolved.
Darin MS
- Marked as answer by Darin Smith MS Tuesday, March 13, 2012 7:38 PM
Tuesday, March 13, 2012 7:38 PM
All replies
-
"Scott_armonk" wrote in message news:9121ccab-1c1f-40cb-af49-d2282982dd2d...
Ox8004fe21
downloaded the suggested component, doesn't solve the problem.
rant the MS genuine advantage diagnostic Tool (1.9.0027.0) and here is the paste
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HQTQ4-RTPWH-GMT4J
Windows Product Key Hash: cO111s1qbgi3bR4e262/Ya1ugyA=
Windows Product ID: 00371-863-9604324-85521
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
Since the files don’t appear also in the File Mismatches area, this is not the ‘usual problem’.I’m uncertain as to the cause of this – but it’s almost certainly a registry error somewhere.the trick is to find out where!Let’s start with an obvious possibility – the Cryptography service:-Please run the following command from an Elevated Command Prompt window(1)Copy and paste set of commands below into the window – once completed, hit the Enter Key to ensure that the last command has run (2)SC QUERYEX CRYPTSVCSC QUERYEX CRYPTSVCSC SDSHOW CRYPTSVCICACLS C:\Windows\System32\sppc.dllICACLS C:\Windows\System32\slc.dllICACLS C:\Windows\System32\slcext.dllICACLS C:\Windows\System32\sppcomapi.dllICACLS C:\Windows\System32\sppsvc.exeICACLS C:\Windows\System32\SPPWMI.DLLICACLS C:\Windows\System32\SPP.DLLICACLS C:\Windows\System32\SLWGA.DLLREG QUERY HKUREG QUERY HKU\S-1-5-20REG QUERY HKU\S-1-5-20\EnvironmentREG QUERY HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20Copy the whole output to your response(3) ;)1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, March 5, 2012 10:18 PMModerator -
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>SC QUERYEX CRYPTSVC
SERVICE_NAME: CRYPTSVC
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1368
FLAGS :
C:\Windows\system32>SC QUERYEX CRYPTSVC
SERVICE_NAME: CRYPTSVC
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1368
FLAGS :
C:\Windows\system32>SC SDSHOW CRYPTSVC
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
C:\Windows\system32>ICACLS C:\Windows\System32\sppc.dll
C:\Windows\System32\sppc.dll NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\slc.dll
C:\Windows\System32\slc.dll NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\slcext.dll
C:\Windows\System32\slcext.dll NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\sppcomapi.dll
C:\Windows\System32\sppcomapi.dll NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\sppsvc.exe
C:\Windows\System32\sppsvc.exe NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\SPPWMI.DLL
C:\Windows\System32\SPPWMI.DLL NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\SPP.DLL
C:\Windows\System32\SPP.DLL NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\SLWGA.DLL
C:\Windows\System32\SLWGA.DLL NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>REG QUERY HKU
HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-68197677-116003855-2165320957-1000
HKEY_USERS\S-1-5-21-68197677-116003855-2165320957-1000_Classes
HKEY_USERS\S-1-5-18
C:\Windows\system32>REG QUERY HKU\S-1-5-20
HKEY_USERS\S-1-5-20\AppEvents
HKEY_USERS\S-1-5-20\Console
HKEY_USERS\S-1-5-20\Control Panel
HKEY_USERS\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\EUDC
HKEY_USERS\S-1-5-20\Keyboard Layout
HKEY_USERS\S-1-5-20\Network
HKEY_USERS\S-1-5-20\Printers
HKEY_USERS\S-1-5-20\Software
HKEY_USERS\S-1-5-20\System
C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\Environment
TEMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
TMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\
ProfileList\S-1-5-20Tuesday, March 6, 2012 4:25 PM -
"Scott_armonk" wrote in message news:a3ffb10f-7cf4-44e0-a7db-c18ab7792c61...Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\
ProfileList\S-1-5-20All the rest of the reports look fine – but this last did not actually run.I doubt that it’s relevant, but please try it again -if it doesn’t run, hit the Enter key, and that should force it
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, March 6, 2012 7:38 PMModerator -
should i only run that last one? or run the entire string of commands?Tuesday, March 6, 2012 8:16 PM
-
here is what i got when i ran the whole thing again AND hit the enter key at the end
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>SC QUERYEX CRYPTSVC
SERVICE_NAME: CRYPTSVC
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1368
FLAGS :
C:\Windows\system32>SC QUERYEX CRYPTSVC
SERVICE_NAME: CRYPTSVC
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1368
FLAGS :
C:\Windows\system32>SC SDSHOW CRYPTSVC
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
C:\Windows\system32>ICACLS C:\Windows\System32\sppc.dll
C:\Windows\System32\sppc.dll NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\slc.dll
C:\Windows\System32\slc.dll NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\slcext.dll
C:\Windows\System32\slcext.dll NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\sppcomapi.dll
C:\Windows\System32\sppcomapi.dll NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\sppsvc.exe
C:\Windows\System32\sppsvc.exe NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\SPPWMI.DLL
C:\Windows\System32\SPPWMI.DLL NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\SPP.DLL
C:\Windows\System32\SPP.DLL NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\System32\SLWGA.DLL
C:\Windows\System32\SLWGA.DLL NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>REG QUERY HKU
HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-68197677-116003855-2165320957-1000
HKEY_USERS\S-1-5-21-68197677-116003855-2165320957-1000_Classes
HKEY_USERS\S-1-5-18
C:\Windows\system32>REG QUERY HKU\S-1-5-20
HKEY_USERS\S-1-5-20\AppEvents
HKEY_USERS\S-1-5-20\Console
HKEY_USERS\S-1-5-20\Control Panel
HKEY_USERS\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\EUDC
HKEY_USERS\S-1-5-20\Keyboard Layout
HKEY_USERS\S-1-5-20\Network
HKEY_USERS\S-1-5-20\Printers
HKEY_USERS\S-1-5-20\Software
HKEY_USERS\S-1-5-20\System
C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\Environment
TEMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
TMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\
ProfileList\S-1-5-20
ERROR: Invalid syntax.
Type "REG QUERY /?" for usage.
C:\Windows\system32>Tuesday, March 6, 2012 8:20 PM -
"Scott_armonk" wrote in message news:61b1d2af-903d-4bf0-823f-53018b9e959b...should i only run that last one? or run the entire string of commands?Whatever takes your fancy – but I only need the last one :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, March 6, 2012 8:20 PMModerator -
as you can see above, i ran it and got the invalid syntax error, any suggestions?
can you give me the exact item you would like me to run alone and let me try that?
Tuesday, March 6, 2012 8:32 PM -
"Scott_armonk" wrote in message news:129d9749-f032-4396-b5bb-e1964044c494...
as you can see above, i ran it and got the invalid syntax error, any suggestions?
can you give me the exact item you would like me to run alone and let me try that?
My fault, I’m afraid – I neglected to insert the proper quoting.....REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"is what it should read (if the site doesn’t change the quotes for me!)Sorry about that.... this is a little deeper than it’s normal to go for most problems.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, March 6, 2012 9:36 PMModerator -
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\ProfileList\S-1-5-20"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\NetworkServi
ce
Flags REG_DWORD 0x0
State REG_DWORD 0x0
C:\Windows\system32>
C:\Windows\system32>Tuesday, March 6, 2012 10:13 PM -
"Scott_armonk" wrote in message news:4526ef26-bff5-4730-9840-8542f48775c6...Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\ProfileList\S-1-5-20"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\NetworkServi
ce
Flags REG_DWORD 0x0
State REG_DWORD 0x0
C:\Windows\system32>
C:\Windows\system32>That looks OK – please check the data on the fileC:\Windows\ServiceProfiles\NetworkService\NTUSER.DATIt should be dated the time you last booted the computer, as it is re-written every boot.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, March 7, 2012 10:34 AMModerator -
not finding this file in the folderWednesday, March 7, 2012 2:22 PM
-
OK _ this may be the problem.
Please open an Elevated Command prompt window(1), and run (2) the following commands
ICACLS C:\windows\serviceprofiles\networkservice
ICACLS C:\windows\serviceprofiles\networkservice\NTUSER.DAT
ICACLS C:\windows\serviceprofiles
Post the results in your response (3)
1) To open an Elevated Command Prompt Window (the CP window), click on
Start, All Programs, Accessories – then right-click on Command Prompt, and
select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and
right-click on the highlight – select Copy. In the CP Windows, click on the
black/white icon at top left – select Paste. The commands will run but may not
complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left,
and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or
r-click+Paste to paste it into your response.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Wednesday, March 7, 2012 2:38 PMModerator -
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ICACLS C:\windows\serviceprofiles\networkservice
C:\windows\serviceprofiles\networkservice NT AUTHORITY\SYSTEM:(OI)(CI)(F)
BUILTIN\Administrators:(OI)(CI)(F)
NT AUTHORITY\NETWORK SERVICE:(OI)(CI)(
F)
sdinhofer-PC\sdinhofer:(OI)(CI)(F)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\windows\serviceprofiles\networkservice\NTUSER.DAT^
'IICACLS' is not recognized as an internal or external command,
operable program or batch file.
C:\Windows\system32>ICACLS C:\windows\serviceprofiles\networkservice\NTUSER.DAT
C:\windows\serviceprofiles\networkservice\NTUSER.DAT NT AUTHORITY\SYSTEM:(F)
BUILTIN\Administrators:(F)
sdinhofer-PC\sdinhofer:(F)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\windows\serviceprofiles
C:\windows\serviceprofiles NT SERVICE\TrustedInstaller:(I)(F)
NT SERVICE\TrustedInstaller:(I)(CI)(IO)(F)
NT AUTHORITY\SYSTEM:(I)(F)
NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
BUILTIN\Administrators:(I)(F)
BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
BUILTIN\Users:(I)(RX)
BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
CREATOR OWNER:(I)(OI)(CI)(IO)(F)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>Thursday, March 8, 2012 1:09 PM -
still not finding the .dat file inC:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
the folder Network service, does have 10 subfolders (AppData, Desktop, documents, downloads, favorits, links, music, pictures, saved games, videos)
Thursday, March 8, 2012 1:11 PM -
"Scott_armonk" wrote in message news:de1d76d5-cf3a-4274-9532-e47eccd943f9...
still not finding the .dat file inC:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
the folder Network service, does have 10 subfolders (AppData, Desktop, documents, downloads, favorits, links, music, pictures, saved games, videos)
The command prompt appears to be able to find it :)C:\windows\serviceprofiles\networkservice\NTUSER.DAT
C:\windows\serviceprofiles\networkservice\NTUSER.DAT NT AUTHORITY\SYSTEM:(F)
BUILTIN\Administrators:(F)
sdinhofer-PC\sdinhofer:(F)
However, the permissions for it are odd, to say the least. They should be inherited from the parent folder, but seem to be explicit.The parent folder’s permissions are OK.The missing permissions are actually the important ones -Please open an Elevated Command Prompt window, and run the following commandsICACLS C:\windows\serviceprofiles\networkservice\NTUSER.DAT /GRANT "NT AUTHORITY\Network Service":(F)ICACLS C:\windows\serviceprofiles\networkservice\NTUSER.DATpost the results after a reboot, together with a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, March 8, 2012 8:11 PMModerator -
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ICACLS C:\windows\serviceprofiles\networkservice\NTUSER.DAT
/GRANT "NT AUTHORITY\Network Service":(F)
processed file: C:\windows\serviceprofiles\networkservice\NTUSER.DAT
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\windows\serviceprofiles\networkservice\NTUSER.DATFriday, March 9, 2012 1:44 PM -
"Scott_armonk" wrote in message news:6273b8f7-8731-4237-9da1-0060d2d5010b...Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ICACLS C:\windows\serviceprofiles\networkservice\NTUSER.DAT
/GRANT "NT AUTHORITY\Network Service":(F)
processed file: C:\windows\serviceprofiles\networkservice\NTUSER.DAT
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\windows\serviceprofiles\networkservice\NTUSER.DATNeed you to hit the Enter key after the last one to complete it – but it looks as if the initial command functioned properly (the second is just to display the results).Reboot, and run another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, March 9, 2012 1:55 PMModerator -
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ICACLS C:\windows\serviceprofiles\networkservice\NTUSER.DAT
C:\windows\serviceprofiles\networkservice\NTUSER.DAT NT AUTHORITY\NETWORK SERVIC
E:(F)
NT AUTHORITY\SYSTEM:(F)
BUILTIN\Administrators:(F)
sdinhofer-PC\sdinhofer:(F)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>Going to reboot and run MGADiag report again
Friday, March 9, 2012 2:28 PM -
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HQTQ4-RTPWH-GMT4J
Windows Product Key Hash: cO111s1qbgi3bR4e262/Ya1ugyA=
Windows Product ID: 00371-863-9604324-85521
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {9B9B1ED1-4785-4962-8F36-F3B0B7CACF68}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9B9B1ED1-4785-4962-8F36-F3B0B7CACF68}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GMT4J</PKey><PID>00371-863-9604324-85521</PID><PIDType>5</PIDType><SID>S-1-5-21-68197677-116003855-2165320957</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc5750 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E3 v02.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20070518000000.000000+000</Date></BIOS><HWID>680C3307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>7E58469022C633A</Val><Hash>5VO3DTQsT/JJuu3SgyYqpaeFcs8=</Hash><Pid>89451-413-6231045-66884</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-863-960432-01-1033-7601.0000-0602012
Installation ID: 009965223254031482429073254163020096196201950016177231
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GMT4J
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 3/9/2012 9:39:30 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000003EFFF
Event Time Stamp: 3:8:2012 04:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watadminsvc.exe
Tampered File: %systemroot%\system32\wat\watweb.dll
Tampered File: %systemroot%\system32\wat\npwatweb.dll
Tampered File: %systemroot%\system32\wat\watux.exe
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
Tampered File: %systemroot%\system32\drivers\spldr.sys
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAMAAAABAAAAAQABAAEAeqiMKobGEoSQpriRlnOu1M5wkMu2TiC96mCOtg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC COMPAQ HP_RS485
FACP COMPAQ HP_RS485
MCFG COMPAQ HP_RS485
ASF! COMPAQ HP_RS485
TCPA COMPAQ HP_RS485
SLIC HPQOEM SLIC-BPC
Friday, March 9, 2012 2:42 PM -
"Scott_armonk" wrote in message news:f6bbdff4-0112-474d-8445-1206c492a898...Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HQTQ4-RTPWH-GMT4J
Windows Product Key Hash: cO111s1qbgi3bR4e262/Ya1ugyA=
Windows Product ID: 00371-863-9604324-85521
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
Other data-->
SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc5750 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E3 v02.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20070518000000.000000+000</Date></BIOS
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Partial Product Key: GMT4J
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 3/9/2012 9:39:30 AM
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
TCPA COMPAQ HP_RS485
SLIC HPQOEM SLIC-BPC
We seem to have got an improvement – although how much of one is open for debate! :)I really am stretching the bounds of what can be done in a forum context here...Your License type appears to be a genuine Retail one – but there’s this strange thread at http://www.rxx.co.il/TextPage_EN.aspx?ID=6892655which makes me wonder....Perhaps the best thing you could do is use the WGA Support links......WGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, March 9, 2012 7:21 PMModerator -
argghhhhh!!!!
if you are telling me that wiping the machine will solve this, that is probably easy enough for me to do as hard as it is, i can do it, thoughts?
Friday, March 9, 2012 8:08 PM -
"Scott_armonk" wrote in message news:90644116-da15-4332-b758-8698f6d6b257...
argghhhhh!!!!
if you are telling me that wiping the machine will solve this, that is probably easy enough for me to do as hard as it is, i can do it, thoughts?
A clean install is always the last resort – a repair install is preferable, if it works.What I would suggest is that you back up your data to external media, then attempt a repair install - http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, March 9, 2012 8:46 PMModerator -
i went to that site, called the number and they had me reactivate the product, restart the machine and voila, the error message comes up an hour later!
WHAT is the problem? who do i reach to solve it? they verified that i have a valid product key.
i throw my hands up here, you guys are running the diagnostics with me and seeing way more than those guys...
any ideas or suggestions/
Friday, March 9, 2012 8:57 PM -
You went to what site? - the last one I directed you to was instructions for a reinstall.
If you mean that you went to the WGA support site, and were directed to re-activate - What else did they get you to do?
Please post a new MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Friday, March 9, 2012 9:12 PMModerator -
No further reply from the Original Poster.
Issue is assumed to be resolved.
Darin MS
- Marked as answer by Darin Smith MS Tuesday, March 13, 2012 7:38 PM
Tuesday, March 13, 2012 7:38 PM -
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HQTQ4-RTPWH-GMT4J
Windows Product Key Hash: cO111s1qbgi3bR4e262/Ya1ugyA=
Windows Product ID: 00371-863-9604324-85521
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {9B9B1ED1-4785-4962-8F36-F3B0B7CACF68}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9B9B1ED1-4785-4962-8F36-F3B0B7CACF68}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GMT4J</PKey><PID>00371-863-9604324-85521</PID><PIDType>5</PIDType><SID>S-1-5-21-68197677-116003855-2165320957</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc5750 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E3 v02.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20070518000000.000000+000</Date></BIOS><HWID>680C3307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>7E58469022C633A</Val><Hash>5VO3DTQsT/JJuu3SgyYqpaeFcs8=</Hash><Pid>89451-413-6231045-66884</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-863-960432-01-1033-7601.0000-0692012
Installation ID: 009965223254031482429073254163020096196201950016177231
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GMT4J
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 3/13/2012 4:39:59 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000003EFFF
Event Time Stamp: 3:8:2012 05:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watadminsvc.exe
Tampered File: %systemroot%\system32\wat\watweb.dll
Tampered File: %systemroot%\system32\wat\npwatweb.dll
Tampered File: %systemroot%\system32\wat\watux.exe
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
Tampered File: %systemroot%\system32\drivers\spldr.sys
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAMAAAABAAAAAQABAAEAeqiMKobGEoSQpriRlnOu1M5wkMu2TiC96mCOtg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC COMPAQ HP_RS485
FACP COMPAQ HP_RS485
MCFG COMPAQ HP_RS485
ASF! COMPAQ HP_RS485
TCPA COMPAQ HP_RS485
SLIC HPQOEM SLIC-BPC
Tuesday, March 13, 2012 8:40 PM -
"Scott_armonk" wrote in message news:cbd436da-3166-4e79-a8a4-cf6846f2f3bf...Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HQTQ4-RTPWH-GMT4J
Windows Product Key Hash: cO111s1qbgi3bR4e262/Ya1ugyA=
Windows Product ID: 00371-863-9604324-85521
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {9B9B1ED1-4785-4962-8F36-F3B0B7CACF68}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000003EFFF
Event Time Stamp: 3:8:2012 05:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watadminsvc.exe
Tampered File: %systemroot%\system32\wat\watweb.dll
Tampered File: %systemroot%\system32\wat\npwatweb.dll
Tampered File: %systemroot%\system32\wat\watux.exe
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
Tampered File: %systemroot%\system32\drivers\spldr.sys
Still the same story, I’m afraid.I’m out of ideas, now – I can only suggest either1) contact MS WGA Support2) go for a repair installor3) a clean install
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, March 13, 2012 9:04 PMModerator -
going to give the repair install a shot, problaby not until Monday.. will adviseFriday, March 16, 2012 3:26 PM
-
"Scott_armonk" wrote in message news:d85b5b87-2c81-43ae-8348-46b1691dfe0a...going to give the repair install a shot, problaby not until Monday.. will adviseGood Luck!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, March 16, 2012 3:35 PMModerator -
Ox8004fe21
downloaded the suggested component, doesn't solve the problem.
rant the MS genuine advantage diagnostic Tool (1.9.0027.0) and here is the paste
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HQTQ4-RTPWH-GMT4J
Windows Product Key Hash: cO111s1qbgi3bR4e262/Ya1ugyA=
Windows Product ID: 00371-863-9604324-85521
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {9B9B1ED1-4785-4962-8F36-F3B0B7CACF68}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9B9B1ED1-4785-4962-8F36-F3B0B7CACF68}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GMT4J</PKey><PID>00371-863-9604324-85521</PID><PIDType>5</PIDType><SID>S-1-5-21-68197677-116003855-2165320957</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc5750 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E3 v02.25</Version><SMBIOSVersion major="2" minor="4"/><Date>20070518000000.000000+000</Date></BIOS><HWID>680C3307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>7E58469022C633A</Val><Hash>5VO3DTQsT/JJuu3SgyYqpaeFcs8=</Hash><Pid>89451-413-6231045-66884</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-863-960432-01-1033-7601.0000-0602012
Installation ID: 009965223254031482429073254163020096196201950016177231
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GMT4J
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 3/5/2012 4:16:55 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000003EFFF
Event Time Stamp: 3:1:2012 04:12
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watadminsvc.exe
Tampered File: %systemroot%\system32\wat\watweb.dll
Tampered File: %systemroot%\system32\wat\npwatweb.dll
Tampered File: %systemroot%\system32\wat\watux.exe
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
Tampered File: %systemroot%\system32\drivers\spldr.sys
HWID Data-->
HWID Hash Current: NAAAAAEABAABAAMAAAABAAAAAQABAAEAeqiMKobGEoSQpriRlnOu1M5wkMu2TiC96mCOtg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC COMPAQ HP_RS485
FACP COMPAQ HP_RS485
MCFG COMPAQ HP_RS485
ASF! COMPAQ HP_RS485
TCPA COMPAQ HP_RS485
SLIC HPQOEM SLIC-BPC
- Proposed as answer by msabry11 Monday, March 19, 2012 2:23 PM
- Edited by msabry11 Monday, March 19, 2012 2:24 PM msabry986300@hotmail.com
- Unproposed as answer by Noel D PatonModerator Monday, March 19, 2012 2:29 PM
Monday, March 19, 2012 2:21 PM