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marked in 9 days - no respond from support RRS feed

  • Question

  • I received this e-mail, replied 2 times in regard to the 24 hour contadt from a support professional but was not contacted till today. The countdaown is at 9 days by now. Please help me - Thanks, Rainer 


    RE: SRX1115184425ID - Office 2003 on my computer not genuine

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    --- Original Message ---
    From : rainer-fuerst@sympatico.ca
    Sent : Friday, October 23, 2009 9:41:31 PM UTC
    To : 126be401-77f3-4922-8011-2a987c51872a
    Subject : Office 2003 on my computer not genuine

    Problem Description: My Computer was set up for another person in my company and given to me over a year ago. Since I changed the name on the computer to my own to fit into the network I'm presently joining all the products from Office 2003 pop up as not genuine and since today it gives me 14 days to fix it??? What is going on - all the products on this machine were registered and worked fine befor. Diagnistic report is included - can you please help me? Thanks, Rainer Diagnostic Report (1.9.0011.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-RPJRP-3TXJ4-RX6K2 Windows Product Key Hash: XDgcBT63RAWpaOo1MG+mJDP+Ho4= Windows Product ID: 89580-006-6490504-71241 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.0.6002.2.00010100.2.0.001 ID: {66D95E84-9681-47E4-AEEB-8AB2CB4394EF}(1) Is Admin: Yes TestCab: 0x0 WGA Version: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows Vista (TM) Ultimate Architecture: 0x00000000 Build lab: 6002.vistasp2_gdr.090803-2339 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: 6.0.6001.18152 WGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 114 Blocked VLK 2 Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2 OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: {66D95E84-9681-47E4-AEEB-8AB2CB4394EF}1.9.0011.06.0.6002.2.00010100.2.0.001x32*****-*****-*****-*****-RX6K289580-006-6490504-712415S-1-5-21-1303649382-1942156075-1410760947Sony CorporationVGN-AR370NPhoenix Technologies LTDR0200J620070125000000.000000+00035CC3707018400FA04090409Eastern Standard Time(GMT-05:00)03SonyVAIO114114Microsoft Office Professional Edition 20031159D1605114E3500vfZmaSmFPIYrLWTcZSZErUQg+Fo=73931-640-0000106-5797414 Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.0.6002.18005 Name: Windows(TM) Vista, Ultimate edition Description: Windows Operating System - Vista, RETAIL channel Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 89580-00142-006-649050-01-1033-6000.0000-1522007 Installation ID: 099754439326340314617840669903092801927641851662855002 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474 Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475 Partial Product Key: RX6K2 License Status: Licensed HWID Data--> HWID Hash Current: OAAAAAEAAgABAAEAAgABAAAABQABAAEAJJSMr6pYjnhI5NZEUDc6L/L04Dd7OT6XlkisVno5KoU= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20000 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC Sony VAIO FACP Sony VAIO HPET Sony VAIO BOOT Sony VAIO MCFG Sony VAIO SLIC Sony VAIO APIC Sony VAIO SSDT Sony VAIO SSDT Sony VAIO SSDT Sony VAIO Operating System: Windows Vista
    Thursday, October 29, 2009 2:59 PM

Answers

  • Hello rainer-fuerst,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft Office
    Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Right now your Sony computer has a Volume Licensing installation of Office 2003 Professional installed, but this installation was done with a widely-pirated and now-blocked Volume Licensing Key (VLK).  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    Normally, legitimate users of Volume Licensing editions of Office are associated with larger business, educational, or governmental organizations.  If that's you, please contact your organization's IT support staff for further assistance.

    If your use of this installation of Office Professional 2003 is not associated with a larger business, educational, or governmental organization, and you purchased the installed copy of Office Professional 2003 thinking that it was a retail license to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting.  As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as the VL installation CD, and you certainly should not have received a Blocked Product Key for Office Professional 2003.  You should have been sold Genuine retail licensed software.

    If so, your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 9:20 PM
    Thursday, October 29, 2009 4:22 PM