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Windows 7 Genuine Validation Issues RRS feed

  • Question

  • Hey Microsoft. Very recently, my computer started telling me that my version of Windows was not valid, after years worth of being perfect. The only thing that I've done to this computer, as far as the operating system goes, is that I wiped my computer clean a few months ago using the factory restore disks I made when I first purchased this computer (from Newegg; refurbished).

    I checked out the other topics in this forum before carelessly posting, "wtf micr0soft y u no validate my pc!?!?!?/1?/?!? its been workin for years nowww!", and I have the Diagnostic Tool findings posted below.

    Thanks for your time looking into this matter. I really appreciate that Microsoft has actual people assisting with these issues.

    _____________________________________________________________________________________________________________________

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BF09DBED-9387-457F-B310-8E6971B620E6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BF09DBED-9387-457F-B310-8E6971B620E6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4087112199-544510471-3662752799</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>P-78           </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>9C.17.00       </Version><SMBIOSVersion major="2" minor="5"/><Date>20081216000000.000000+000</Date></BIOS><HWID>61723A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3022009
    Installation ID: 007642818522211224500614711095687986503435761386565585
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F058.
    Remaining Windows rearm count: 2
    Trusted time: 1/23/2012 12:39:51 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:23:2012 00:35
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAgACAAAAAgABAAEA6GFO7eARXHQU9kamIgHAZWgUcKb0y0TrRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            GATEWA        SYSTEM 
      SSDT            PmRef        CpuPm



     

     

     

    Tuesday, January 24, 2012 4:56 AM

Answers

  • I just updated my BIOS as suggested in an earlier post, and upon reboot, I am no longer getting those "Your Win7 is not genuine" nags.

     

    Give me a sec for that COA; I'm gonna have to be careful with my baby (my laptop).

    Thursday, January 26, 2012 4:22 PM
  • Try a BIOS Update.
    Carey Frisch
    Wednesday, January 25, 2012 5:42 AM
    Moderator

All replies

  • "ReallyTastySoup" wrote in message news:912ebdb4-8127-4d5f-84c2-b821cb6e16f2...

    Hey Microsoft. Very recently, my computer started telling me that my version of Windows was not valid, after years worth of being perfect. The only thing that I've done to this computer, as far as the operating system goes, is that I wiped my computer clean a few months ago using the factory restore disks I made when I first purchased this computer (from Newegg; refurbished).

    I checked out the other topics in this forum before carelessly posting, "wtf micr0soft y u no validate my pc!?!?!?/1?/?!? its been workin for years nowww!", and I have the Diagnostic Tool findings posted below.

    Thanks for your time looking into this matter. I really appreciate that Microsoft has actual people assisting with these issues.

    _____________________________________________________________________________________________________________________

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Other data-->
    SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>P-78           </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>9C.17.00       </Version><SMBIOSVersion major="2" minor="5"/><Date>20081216000000.000000+000</Date></BIOS


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F058.


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: yes
      SLIC            GATEWA        SYSTEM 
      SSDT            PmRef        CpuPm

    The installation on this machine is not genuine – and is NOT a refurb install.
    The installation was done using a Recovery disk from another machine – this machine is too old to support an OEM_SLP license for Windows 7
     
    IF the machine is a refurb, then it should have two COA stickers (if it’s simply a returned item it will only have the original Vista COA sticker) – One will be for WIn7 Home Premium, and you can use the Change Product Key link on the System properties page to change the Key to that one.
     
    If there is no Win7 sticker, then the machine is in a non-genuine state, and you will have to revert to the original OS using the Manufacturer’s Recovery media – which you will probably have to purchase from Gateway.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by softbrz Wednesday, January 25, 2012 6:03 AM
    • Unproposed as answer by softbrz Wednesday, January 25, 2012 6:05 AM
    Tuesday, January 24, 2012 9:34 AM
    Moderator
  • Well, there is a Windows 7 sticker on the laptop, and this computer came with Windows 7, Home Premium Edition.

    There's a code on the underneath of the laptop which I have used just fine for the last few years of my ownership of this laptop. However, attempting to switch the product keys results in a "this code is not accepted" or similar response. Why is this code suddenly not being accepted anymore?

    This installation should have been done using recovery disks made from this very machine, which is what I did just a few months ago. However, I see what you have bolded. Should I attempt a BIOS update, or is there anything that I can do? Or have I just been shafted by Newegg?

    Edit: Thank you for your quick response, too. :)

    Edit 2: Also, I have a Win7 Home Premium Certificate of Authenticity on the bottom of this laptop. A few of the characters on the product key are faded, but I can read the other numbers on there (like the serial and a certain other unnamed set of numbers) just fine. What do you suggest?
    Tuesday, January 24, 2012 2:31 PM
  • Your Gateway PC was manufactured in the year 2008 which is almost a year before Windows 7 was even released.  If there is a Windows 7 COA label affixed to the computer, it is not genuine.  More than likely your Gateway PC was originally licensed for Windows Vista.
    Carey Frisch
    Tuesday, January 24, 2012 7:08 PM
    Moderator
  • "Carey Frisch" wrote in message news:0f032c93-4185-4fec-9d12-c4c1e8ec1c20...
    Your Gateway PC was manufactured in the year 2008 which is almost a year before Windows 7 was even released.  If there is a Windows 7 COA label affixed to the computer, it is not genuine.  More than likely your Gateway PC was originally licensed for Windows Vista.
    Carey Frisch
     
     
     
    Carey – think REFURB!!!
    <deleted by admin>

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Edited by Darin Smith MS Tuesday, January 24, 2012 11:41 PM deleted "rude" comment
    Tuesday, January 24, 2012 8:28 PM
    Moderator
  • 1. A properly licensed refurbished PC will have both the original COA

    that came affixed to the PC when it was newly purchased AND a

    specially designed Windows COA for refurbished PCs. A refurbished

    PC COA has a unique product key or a serial number, the Windows

    product name, and statement “For Use on Refurbished PC Only”.

    Ref:  Microsoft Licensing Guide for Refurbished PCs


    Carey Frisch
    Wednesday, January 25, 2012 1:23 AM
    Moderator
  • Try a BIOS Update.
    Carey Frisch
    Wednesday, January 25, 2012 5:42 AM
    Moderator
  • "Carey Frisch" wrote in message news:f8b8e237-bcb8-4003-ac5d-14e3d664c642...

    1. A properly licensed refurbished PC will have both the original COA

    that came affixed to the PC when it was newly purchased AND a

    specially designed Windows COA for refurbished PCs. A refurbished

    PC COA has a unique product key or a serial number, the Windows

    product name, and statement “For Use on Refurbished PC Only”.

    Ref:  Microsoft Licensing Guide for Refurbished PCs


    Carey Frisch
     
    You just made my point – thank you.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 25, 2012 12:12 PM
    Moderator
  • "Carey Frisch" wrote in message news:8ea7a0aa-d866-4731-bf3a-35fef19f19ff...
    Try a BIOS Update.
    Carey Frisch
     
    How many times do you need to be told that BIOS updates shouldn’t touch the SLIC table?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 25, 2012 12:13 PM
    Moderator
  • That is incorrect.  Many do.  I find your arrogant attitude quite unprofessional.
    Carey Frisch
    Wednesday, January 25, 2012 2:47 PM
    Moderator
  • Please show ANY evidence you have of SLIC tables in publicly available BIOS updates.
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 25, 2012 3:08 PM
    Moderator
  • I have the exact same product key, ID, It seems we have both been scammed.
    Wednesday, January 25, 2012 4:34 PM
  • "Josh.Co" wrote in message news:900fecdd-f529-49c4-aa6d-223cbbd5e2a0...
    I have the exact same product key, ID, It seems we have both been scammed.
     
    Please post an MGADiag report to your OWN NEW thread – then we can check it.
    Your Key and PID may be perfectly OK in your circumstances.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 25, 2012 4:44 PM
    Moderator
  • It's not refurbished, then.

    But the COA on the bottom of this laptop is Windows 7, Home Premium. So regardless of if this computer was made before Windows 7 was released, it was still put on this laptop.

    And it's faded, slightly. But I've tried putting in the product key on the bottom of that, and it's not accepting it, either. I can see the letters just fine, even through the fade.

     

     

    Also, try to refrain from arguing in my thread. That doesn't help me out with this issue, at all. If all else fails, I'll just roll back a few days to when I downloaded that heinous "update" Microsoft so secretly released.


    Thursday, January 26, 2012 4:13 PM
  • "ReallyTastySoup" wrote in message news:271c20e3-bb4a-433a-ad8d-8a29edc15d91...

    It's not refurbished, then.

    But the COA on the bottom of this laptop is Windows 7, Home Premium. So regardless of if this computer was made before Windows 7 was released, it was still put on this laptop.

    And it's faded, slightly. But I've tried putting in the product key on the bottom of that, and it's not accepting it, either. I can see the letters just fine, even through the fade.

    If the computer has a BIOS prior to the release of Win7 it *cannot* have a legitimate Windows 7 SLIC table.
    Consequently it cannot activate an OEM_SLP Key.
    What is the EXACT wording on the COA sticker? (do NOT post the Key itself)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 26, 2012 4:19 PM
    Moderator
  • I just updated my BIOS as suggested in an earlier post, and upon reboot, I am no longer getting those "Your Win7 is not genuine" nags.

     

    Give me a sec for that COA; I'm gonna have to be careful with my baby (my laptop).

    Thursday, January 26, 2012 4:22 PM
  • Double posted for my own bump. It says:

     

    "Windows 7 Home Prem OA

    Acer Group

    [Barcode]

    CO.7P201.001

     

    00196-072-621-473

    [Barcode]

    [Product Key]"

     

    With all of the official Microsoft Certificates of Authenticity statements on the right side, saying how the label can't be resold and etcetcetc.

    Thursday, January 26, 2012 4:29 PM
  • "ReallyTastySoup" wrote in message news:fc385822-608d-4769-901b-5c81924eafeb...

    Double posted for my own bump. It says:

     

    "Windows 7 Home Prem OA

    Acer Group

    [Barcode]

    CO.7P201.001

     

    00196-072-621-473

    [Barcode]

    [Product Key]"

     

    With all of the official Microsoft Certificates of Authenticity statements on the right side, saying how the label can't be resold and etcetcetc.

    Please post a new MGADiag report – your result is unusual (the sticker certainly sounds as if it left the factory with a valid Win7 install)
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 26, 2012 4:39 PM
    Moderator
  • Also, try to refrain from arguing in my thread. That doesn't help me out with this issue, at all.
    I couldn't have said it better myself.

    Darin MS
    • Proposed as answer by slysharp Thursday, December 17, 2015 7:00 PM
    Thursday, January 26, 2012 6:48 PM
  • The Goddess of Bios Updates and WGA is smiling upon your genuine Windows 7 activated PC.
    Carey Frisch
    • Proposed as answer by slysharp Thursday, December 17, 2015 7:00 PM
    Thursday, January 26, 2012 7:19 PM
    Moderator