locked
Office that has been validated now not? RRS feed

  • Question

  • I have had Office XP for years, and the last installation on this PC was January.  I always activate it as soon as I install it.  I never had any problems until I tried to download a template and it says that my Office is not activated.  When I check the activation (start-> all programs-> microsoft office tools-> activate product) it says that Office is actvated.  So what's the dea here?  It is in fact a genuine copy of Office, I know from the price tag itself!  I have never had this problem before, but I don't feel like uninstalling a perfectly good running program because of this.  I know thats pretty lazy, but will that even fix the problem?

    dgbarnett
    Thursday, August 28, 2008 11:48 AM

Answers

  • Dgbarnett,

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, September 2, 2008 5:59 PM
    • Marked as answer by RickImAPC Tuesday, September 2, 2008 6:00 PM
    • Marked as answer by RickImAPC Tuesday, September 2, 2008 6:00 PM
    • Marked as answer by RickImAPC Tuesday, September 2, 2008 6:00 PM
    Thursday, August 28, 2008 2:41 PM