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off topic - Stolen Hotmail Account. Help!!! RRS feed

  • General discussion

  • Hi, I have a secondary hotmail I use for XBOX Live Gaming.
    My account and gamertag was stolen this morning. I tried to login to my hotmail account to recover my gamertag,
    and after many attempts, I was locked-out. So I tried to reset my password using the secret question.
    It wouldn't let me choose to reset by secret question. It tells me that there is a temporary lock out on the account.
    But I've waited 5 hours so far and I still get this message in red! How long is this lock out going to last?
    Please help! I need to get my gamertag back!
    I have a whole year subscription on it and just bought it last month! -Thanks!
    Sunday, November 9, 2008 8:02 PM

All replies

  • You're off topic for this forum, which is dedicated to Windows Live OneCare.

     

    Support for Windows Live Hotmail and other Windows Live programs and services:

    Go to http://support.live.com and sign in with a LiveID

    Click on the Windows Live service or product you need help with.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    Help topics at http://help.live.com

    Support for MSN or paid Hotmail Plus - http://support.msn.com

     

    In your case, you may want to contact xbox support.

    http://support.xbox.com/support/en/us/xbox360/default.aspx

     

    -steve

     

     

    Monday, November 10, 2008 2:55 AM
    Moderator
  • your account isnt stolen, its been blocked, pass me your email address and i'll see if some of the people that i know can fix the problem, also give me an alternative email address (if you want to) too so that i can let you know when its been unblocked. my email address is hussain91@hotmail.co.uk. i hope everything works out for you. 
    Monday, November 17, 2008 4:39 PM
  •  hey can you help me out, the same thing is happening to me my hotmail address is gamerfx@hotmail.com and my alt. email is masterlyon93@yahoo.com , plz plz help
    thanks
    Wednesday, January 14, 2009 11:26 PM
  • Lyon Rivera said:

     hey can you help me out, the same thing is happening to me my hotmail address is gamerfx@hotmail.com and my alt. email is masterlyon93@yahoo.com , plz plz help
    thanks

    Windows Live Hotmail help and support:
    http://windowslivehelp.com/Default.aspx

    What to do if you think your account has been stolen.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Thursday, January 15, 2009 5:16 PM
    Moderator