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Office 2007 Product key not validating RRS feed

  • Question

  • I recently bought a new Dimension E521 running Windows Vista Home Premium from Dell, but the Office Home and Student 2007 software that came with it is saying the the product key is incorrect.
    I have already went through unistalling and installing the Office suit but it still says the product key is incorrect. It is a full version not a trail or beta version.

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {D87BFF44-9132-451F-921B-E1520704A7BD}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILLA\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D87BFF44-9132-451F-921B-E1520704A7BD}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3633579571-1325824828-2783717173</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.10 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070611000000.000000+000</Date></BIOS><HWID>A1303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>bMk    </OEMTableID></OEM></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 


    Thursday, September 6, 2007 6:08 PM

Answers

  • Follow these steps:

     

    1. Click Start, and then click Computer.
    2. On the Organize menu, click Folder and Search Options.
    3. On the View tab, click Show hidden files and folders, and then click OK.

    To delete the Opa12.dat file, follow these steps:

    1. Click Start. In the Search box, type %programdata%, and then press ENTER.
    2. Double-click the Microsoft folder.
    3. Double-click the Office folder.
    4. Double-click the Data folder, right-click the Opa12.dat file in that folder, and then click Delete.

    Important Do not delete the Opa12.bak file.
    5. Close the Windows Explorer window.
    6. Start a 2007 Office program to start the 2007 Office Activation Wizard.

     

    Ref: http://support.microsoft.com/kb/919895/en-us

    Thursday, September 6, 2007 9:09 PM

All replies

  • Follow these steps:

     

    1. Click Start, and then click Computer.
    2. On the Organize menu, click Folder and Search Options.
    3. On the View tab, click Show hidden files and folders, and then click OK.

    To delete the Opa12.dat file, follow these steps:

    1. Click Start. In the Search box, type %programdata%, and then press ENTER.
    2. Double-click the Microsoft folder.
    3. Double-click the Office folder.
    4. Double-click the Data folder, right-click the Opa12.dat file in that folder, and then click Delete.

    Important Do not delete the Opa12.bak file.
    5. Close the Windows Explorer window.
    6. Start a 2007 Office program to start the 2007 Office Activation Wizard.

     

    Ref: http://support.microsoft.com/kb/919895/en-us

    Thursday, September 6, 2007 9:09 PM
  • I've given the above suggestion a try but it still doesn't. When I type in the product key I am still getting the error message saying "the key is incorrect". I've went through this a couple times but nothing has changed. (its not a typing error either)
    Thursday, September 6, 2007 10:12 PM