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I keep getting validation request for a valid Win 7 Home Premium. How do I stop it? RRS feed

  • Question

  • Here is the validation report. This copy has been running for years with no problems, and I have all the original documentation and labels. Every since the system did an automatic upgrade last week, I have been having nothing but grief and an occasional BSOD!!!

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-RBVK8-98C7J-6897J
    Windows Product Key Hash: bhA9DvCJ7wTL2tprC/9j9f386Fg=
    Windows Product ID: 00359-OEM-9816576-42434
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F72C57DD-3F13-4F14-B41D-CE50408BF323}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-

    80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcext.dll[hr = 0x80070714]
    File Mismatch: C:\Windows\system32\slcext.dll[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F72C57DD-3F13-4F14-B41D-CE50408BF323}

    </UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Arc

    hitecture><PKey>*****-*****-*****-*****-6897J</PKey><PID>00359-OEM-9816576-

    42434</PID><PIDType>8</PIDType><SID>S-1-5-21-2548310804-1380299124-

    3519938251</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH61BE__</Model></SYSTEM><BIO

    S><Manufacturer>Intel 

    Corp.</Manufacturer><Version>BEH6110H.86A.0016.2011.0118.1128</Version><SMBIOSVersion major="2" 

    minor="6"/><Date>20110118000000.000000+000</Date></BIOS><HWID>B0433E07018400FE</HWID><UserLCID>

    0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)

    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></S

    BID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Appl

    ications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-165-742434-02-1033-7601.0000-3042011
    Installation ID: 017600078530568486891743681083149865206093723551769664
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6897J
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 9/18/2014 8:59:56 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000240
    Event Time Stamp: 9:18:2014 20:43
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEA6GEiWEqKcHB86YQ5FO4+24pozJh7kEn/LnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC INTEL DH61BE  
      FACP INTEL DH61BE  
      HPET INTEL DH61BE  
      MCFG INTEL DH61BE  
      SSDT INTEL DH61BE  

    Friday, September 19, 2014 1:21 AM

Answers

  • Sorry for the delay...

    There's nothing wrong there that I can see, so I'm mystified as to why it should fail.

    ...I wonder...

    look at the Properties for the winsxs folder -

    Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.

    Click on Apply.

    Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.

    Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

    Wait for it to finish - it could take a couple of minutes.

    OK out, and exit Windows Explorer.

    (The blob will re-appear - don't bother repeating the process)

    Then try the procedure again.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, September 25, 2014 4:06 PM
    Moderator

All replies

  • File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcext.dll[hr = 0x80070714]
    File Mismatch: C:\Windows\system32\slcext.dll[hr = 0x80070714]

    Rare error codes, those! (Do you have SQL Server installed by any chance?)

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

     CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, September 19, 2014 6:54 AM
    Moderator
  • Will do. I did a CHKDSK C: /R last week and an SFC /SCANNOW last week, and it didn't turn up anything. It may be a while, I have work to do first.  I'll do it again, it seems to be getting weirder and weirder.

    The system rebooted itself again last night and I have the "not genuine" message again this morning. I've attached the message. At first I thought it was perhaps a virus, I haven't had many problems with them over the last 30 years, but there is always a first time. I noticed that my MineSweeper.exe now fails. I've attached that error too. I've hunted around and that can indicate a virus, but none found. This forum only allows two image uploads.

    The minesweeper error says: "Application initialization error." That's really helpful. 

    Another symptom that is very strange is I have three printers, all network and they entirely disappear from control panel. They're not even grayed out, the icons are totally gone and if I try to add a printer back in, I get the attached error message.

    I went to attach the images and I get a forum error message that says: "The page at social.microsoft.com says: "Body text cannot contain images or links until we are able to verify your account." I can't verify my system is genuine, now I can't even get verified on this forum. I'm having quite a week.

    Friday, September 19, 2014 1:19 PM
  • Oh, no SQL server running.
    Friday, September 19, 2014 1:20 PM
  • I don't know if this will help or not, but I ran a system maintenance tool (3rd party) called System Mechanic and it found that mscorsvw.exe has crashed 179 times in the last ten days (since the update.) It has also seen spoolsv.exe and isass.exe crash. With spoolsv.exe missing, that explains the missing printer processes and icons.

    Friday, September 19, 2014 5:19 PM
  • System Mechanic could well be the cause of you problems.

    If you have the option, please jndo anthing it's done, and then uninstall it.

    I still need the files I asked for.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, September 20, 2014 5:20 PM
    Moderator
  • I've put the zipped file in Onedrive. I've never used onedrive before, so if I didn't do this correctly, do let me know. Sorry it took so long.

    The forum here won't let me put links or images in yet, because it can't verify my account, so I left off the http://:

    onedrive.live.com/redir?resid=FB87083A18345A0!119&authkey=!ABV1nmg3nq195Ro&ithint=folder%2czip

    2014-09-20-SFC-MGA_CBS-files.zip

    Thanks for the help.

    Dennis

    Saturday, September 20, 2014 9:20 PM
  • There's a fair amount of file corruption here...

    	Line 303859: 2014-09-20 16:48:57, Info                  CSI    00000516 [SR] Repairing 17 (0x0000000000000011) components
    	Line 303860: 2014-09-20 16:48:57, Info                  CSI    00000517 [SR] Beginning Verify and Repair transaction
    	Line 303863: 2014-09-20 16:48:57, Info                  CSI    00000519 [SR] Cannot repair member file [l:22{11}]"acppage.dll" of Microsoft-Windows-Application-Experience-Tools, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303866: 2014-09-20 16:48:57, Info                  CSI    0000051b [SR] Cannot repair member file [l:30{15}]"autochk.exe.mui" of Microsoft-Windows-Autochk.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303869: 2014-09-20 16:48:57, Info                  CSI    0000051d [SR] Cannot repair member file [l:22{11}]"ehtrace.dll" of Microsoft-Windows-ehome-ehtrace, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303872: 2014-09-20 16:48:57, Info                  CSI    0000051f [SR] Cannot repair member file [l:26{13}]"ehprivjob.exe" of Microsoft-Windows-ehome-ehprivjob, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303875: 2014-09-20 16:48:57, Info                  CSI    00000521 [SR] Cannot repair member file [l:90{45}]"microsoft-windows-kernel-power-events.dll.mui" of Microsoft-Windows-Kernel-Power-Events-Container.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303878: 2014-09-20 16:48:57, Info                  CSI    00000523 [SR] Cannot repair member file [l:22{11}]"msoert2.dll" of Microsoft-Windows-Mail-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303881: 2014-09-20 16:48:57, Info                  CSI    00000525 [SR] Cannot repair member file [l:16{8}]"mfds.dll" of Microsoft-Windows-MFDS, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303884: 2014-09-20 16:48:57, Info                  CSI    00000527 [SR] Cannot repair member file [l:24{12}]"wmdrmsdk.dll" of Microsoft-Windows-MediaPlayer-DRM, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303887: 2014-09-20 16:48:57, Info                  CSI    00000529 [SR] Cannot repair member file [l:30{15}]"msmpeg2adec.dll" of Microsoft-Windows-MSMPEG2ADEC, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303890: 2014-09-20 16:48:57, Info                  CSI    0000052b [SR] Cannot repair member file [l:32{16}]"localspl.dll.mui" of Microsoft-Windows-Printing-Spooler-Core-Localspl.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303893: 2014-09-20 16:48:58, Info                  CSI    0000052d [SR] Cannot repair member file [l:20{10}]"srrstr.dll" of Microsoft-Windows-SystemRestore-PropertyPage, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303896: 2014-09-20 16:48:58, Info                  CSI    0000052f [SR] Cannot repair member file [l:30{15}]"MineSweeper.dll" of Microsoft-Windows-Shell-InboxGames-Minesweeper, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303899: 2014-09-20 16:48:58, Info                  CSI    00000531 [SR] Cannot repair member file [l:22{11}]"sppcext.dll" of Microsoft-Windows-Security-SPP-ClientExt, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303902: 2014-09-20 16:48:58, Info                  CSI    00000533 [SR] Cannot repair member file [l:20{10}]"slcext.dll" of Microsoft-Windows-Security-SPP-ClientExt, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303905: 2014-09-20 16:48:58, Info                  CSI    00000535 [SR] Cannot repair member file [l:24{12}]"wsdchngr.dll" of Microsoft-Windows-WSD-ChallengeComponent, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303908: 2014-09-20 16:48:58, Info                  CSI    00000537 [SR] Cannot repair member file [l:22{11}]"xwtpdui.dll" of Microsoft-Windows-XWizards-DUIPlugin, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303911: 2014-09-20 16:48:58, Info                  CSI    00000539 [SR] Cannot repair member file [l:28{14}]"BDATunePIA.dll" of BDATunePIA, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 303914: 2014-09-20 16:48:58, Info                  CSI    0000053b [SR] Cannot repair member file [l:32{16}]"rundll32.exe.mui" of Microsoft-Windows-rundll32.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    

    I'll post a fix protocol soon, and we'll see where we are.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, September 21, 2014 8:12 AM
    Moderator
  • I've uploaded a file - k1paa.zip - to my OneDrive at Noel's OneDrive

    Please download and save it.

    Right-click on the saved file and select Extract all...

    Change the target to C:\ and click on Extract

    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'

    Pick that

    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt

    At the prompt type

    DIR C:\k1paa

    hit the enter key - if you get a 'Not Found' error try

    DIR D:\k1paa

    or

    DIR E:\k1paa

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\k1paa  <drive>:\windows\winsxs /y /i /s /v /h

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time) and when the prompt returns, type

    EXIT

    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt

    then reboot and upload the new CBS.log file to your reply


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, September 21, 2014 8:54 AM
    Moderator
  • Hi Noel:

    When I chose the "repair" option, it asks me to put in a Windows 7 disk, which I don't have, the original install is an OEM.

    Should I try and find someone with a disk?

    Also, once over this hurdle, when it asks for a password, I don't usually have one, will I just leave it blank?

    Thanks

    Dennis

    Sunday, September 21, 2014 3:01 PM
  • That message at startup indicates that you don't have a System Reserved partition - which would normally be created when installing Windows (unless you take deliberate steps).

    You should still have the original disk used to install Windows - you can boot from that, and pick the option to repair the current install. If you don't have it, or this fails, download the ISO file for your language and edition of Windows SP1 (Media Refresh) from the listing here - http://www.heidoc.net/joomla/technology-science/Microsoft - and create the disk yourself.

    Yes, just leave the box blank when asked for the password.



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, September 21, 2014 4:25 PM
    Moderator
  • The compute came with Windows installed and no disk. I will do as advised and build a disk.  Thanks for bearing with me. I do have a repair disk that I burned, but it was after all this started, so there is a chance that it is corrupted as well, so I'll go get the ISO file and use it.

    I do have an old Toshiba Satellite laptop with Linux running on it, so I'm not totally without another system and don't have to print things out, as was suggested earlier.

    Dennis

    Sunday, September 21, 2014 6:37 PM
  • Good luck with it - depending on how you created the repair disk, it may well work OK. It's certainly worth a try.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, September 21, 2014 6:43 PM
    Moderator
  • For some odd reason, I posted here last night and the post didn't show up. I did the repair disk thing, using a downloaded X17-58997.ISO file. I couldn't make the XCOPY command work properly, I think the /i option is confusing it, but could be wrong. I've been away from the command line stuff too long. Here is a cut and paste of the directory and then the XCOPY command. The "Genuine" window is still popping up and the printers are still missing, so I don't think much was repaired:

    c:\>dir k1paa\k1paa
     Volume in drive C has no label.
     Volume Serial Number is E81A-800D

     Directory of c:\k1paa\k1paa

    09/21/2014  09:35 AM    <DIR>          .
    09/21/2014  09:35 AM    <DIR>          ..
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-a..on-experience-
    tools_31bf3856ad364e35_6.1.7601.17514_none_f2f02c72bf119df2
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-autochk.resources
    _31bf3856ad364e35_6.1.7600.16385_en-us_a582f9460b3fbc4f
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-ehome-ehprivjob_3
    1bf3856ad364e35_6.1.7601.17514_none_53393627486ae37b
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-ehome-ehtrace_31b
    f3856ad364e35_6.1.7600.16385_none_94b1bac82d90f5d8
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-k..container.reso
    urces_31bf3856ad364e35_6.1.7600.16385_en-us_1116988a4eeaeeb5
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-mail-core_31bf385
    6ad364e35_6.1.7601.17514_none_474e72a0a0c61a74
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-mediaplayer-drm_3
    1bf3856ad364e35_6.1.7600.16385_none_ca230ce9de7df4f0
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-mfds_31bf3856ad36
    4e35_6.1.7601.17514_none_03b45f76341c9aa1
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-msmpeg2adec_31bf3
    856ad364e35_6.1.7600.16385_none_edcf44c8d108c3a7
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-p..-localspl.reso
    urces_31bf3856ad364e35_6.1.7600.16385_en-us_c37c7660b3f11e33
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-s..estore-propert
    ypage_31bf3856ad364e35_6.1.7601.17514_none_e907844a97552799
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-s..oxgames-minesw
    eeper_31bf3856ad364e35_6.1.7600.16385_none_fe560f0352e04f48
    09/21/2014  09:35 AM    <DIR>          amd64_microsoft-windows-wsd-challengecomp
    onent_31bf3856ad364e35_6.1.7601.17514_none_829daeb2b9f491ba
    09/21/2014  09:35 AM    <DIR>          x86_bdatunepia_31bf3856ad364e35_6.1.7601.
    17514_none_6bf4ad2be86b185f
    09/21/2014  09:35 AM    <DIR>          x86_microsoft-windows-rundll32.resources_
    31bf3856ad364e35_6.1.7600.16385_en-us_4ca1d8e3fab85182
    09/21/2014  09:35 AM    <DIR>          x86_microsoft-windows-security-spp-client
    ext_31bf3856ad364e35_6.1.7600.16385_none_cc9d4bf812728aae
    09/21/2014  09:35 AM    <DIR>          x86_microsoft-windows-xwizards-duiplugin_
    31bf3856ad364e35_6.1.7600.16385_none_5a3e72c0ff02d8a5
                   0 File(s)              0 bytes
                  19 Dir(s)  307,198,312,448 bytes free

    c:\>XCOPY c:\k1paa\k1paa c:\windows\winsxs /y /i /s /v /h
    Access denied
    Unable to create directory - C:\windows\winsxs
    0 File(s) copied

    To me, it looks like it is trying to create the winsxs directory, when it already exists? I would think the /i would prevent that.

    Any suggestions?

    Monday, September 22, 2014 11:47 AM
  • You created the folder to copy from a little wrongly - but I see that you corrected the command to compensate.

    I've never had problems before with the /I switch - but I've had very few cases where the user has had to use a repair disk.

    The fact that the command failed completely is a little concerning ...

    While in Windows, please open an Elevated Command Prompt, and run the following commands.

    ICACLS C:\Windows\winsxs ICACLS C:\Windows\winsxs\amd64_microsoft-windows-a..on-experience-tools_31bf3856ad364e35_6.1.7601.17514_none_f2f02c72bf119df2 /T

    post the results.

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Monday, September 22, 2014 1:35 PM
    Moderator
  • The mystery continues. Here are the results:

    c:\>ICACLS C:\Windows\winsxs
    C:\Windows\winsxs NT SERVICE\TrustedInstaller:(OI)(CI)(F)
                      BUILTIN\Administrators:(OI)(CI)(RX)
                      NT AUTHORITY\SYSTEM:(OI)(CI)(RX)
                      BUILTIN\Users:(OI)(CI)(RX)

    Successfully processed 1 files; Failed processing 0 files

    c:\>ICACLS C:\Windows\winsxs\amd64_microsoft-windows-a..on-experience-tools_31bf
    3856ad364e35_6.1.7601.17514_none_f2f02c72bf119df2 /T
    C:\Windows\winsxs\amd64_microsoft-windows-a..on-experience-tools_31bf3856ad364e3
    5_6.1.7601.17514_none_f2f02c72bf119df2 NT SERVICE\TrustedInstaller:(I)(OI)(CI)(F
    )

                                           BUILTIN\Administrators:(I)(OI)(CI)(RX)

                                           NT AUTHORITY\SYSTEM:(I)(OI)(CI)(RX)

                                           BUILTIN\Users:(I)(OI)(CI)(RX)

    C:\Windows\winsxs\amd64_microsoft-windows-a..on-experience-tools_31bf3856ad364e3
    5_6.1.7601.17514_none_f2f02c72bf119df2\acppage.dll NT SERVICE\TrustedInstaller:(
    F)

                                                       BUILTIN\Administrators:(RX)

                                                       NT AUTHORITY\SYSTEM:(RX)

                                                       BUILTIN\Users:(RX)

    Successfully processed 2 files; Failed processing 0 files

    c:\>

    Monday, September 22, 2014 3:52 PM
  • Sorry for the delay...

    There's nothing wrong there that I can see, so I'm mystified as to why it should fail.

    ...I wonder...

    look at the Properties for the winsxs folder -

    Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.

    Click on Apply.

    Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.

    Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

    Wait for it to finish - it could take a couple of minutes.

    OK out, and exit Windows Explorer.

    (The blob will re-appear - don't bother repeating the process)

    Then try the procedure again.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, September 25, 2014 4:06 PM
    Moderator
  • when i tried that i got the enviroment option for this has failed please help this is to the reply below


    • Edited by Deejisme49 Friday, January 16, 2015 10:10 PM
    Friday, January 16, 2015 10:09 PM