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unable to activate window xp home RRS feed

  • Question

  • I have window xp home as quite frankly I have a Genuine window xp home as I am unable to actvate window as they required me to buy a new set of key as it's ridiculous as I saw the price of £70.00 as I rather activate it free of charge, I don't want to pay for the new key as i am going to vista in 2009-10.

    The window no to which I am having problem is -73XXR-PWG32-K8YTT AS IT'S HAVE BEEN ON YOUR RECORD SINCE i REGISTED IN 2004. Surely I do not need to buy a new set of key as I have already got genuine copy of your window xp home, have there been an error on your server?

    Yous Sincerely,

    Andrew Mark Webster.

    Monday, November 19, 2007 3:18 PM

Answers

  • Andrew

     

    First you mention THEY required you to purchase a new product key. Who are you referencing when you say THEY? Below I have some questions for you:

     

    -  Next what type of Windows XP Home Licensing do you currently own: OEM, OEM-SLP, or Retail. 

     

    -  Have you installed new hardware. 

     

    -  What type of computer do you own:  Commerically built or customer built. 

     

     

    Andrew, I need for you to run the MGA Diagnostic Tool and provide us with the results. This will help us analyze your current situation so we may formulate a possible resolution.  Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Monday, November 19, 2007 7:36 PM