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Validation Rejects Trial Version of Visio RRS feed

  • Question

  • I have a 30 day trail version of Visio on my PC.  The Sw is still legal.

    Office Genuine Advantage Validation will not allow me to download office templates, becuase it is reporting the Visio trailware as counterfiet.  This is braindead.  Please fix it.

    I am in a large corporate office environment where we use thousands of legal copies of MS Office software everyday.  MS has just taken away a very valuable resource.  I'm sure I'm not the only unhappy customer.

    -Theo
    • Changed type Stephen Holm Wednesday, October 29, 2008 9:24 PM Changed from General Disscussion to a question.
    Wednesday, October 29, 2008 5:16 PM

Answers

  •  

    Hello Theo12345

    I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

    1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

    ·         Office Basic

    ·         Office Standard

    ·         Office Home and Student

    ·         Office Mobile

    ·         Office Small Business

    ·         Office Professional

    ·         Office Professional Plus

    ·         Office Enterprise

    ·         Office Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    • Marked as answer by Antron Tuesday, November 4, 2008 5:57 PM
    Wednesday, October 29, 2008 9:58 PM