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Priority Response for Enterprise Subscriber RRS feed

  • Question

  • Hello,

    I am a MSDN Enterprise subscriber. I read on the MSDN subscription home page that this type of subscriber gets high priority response on the forums.

    Can any one help as to where I can post questions to get quick responses? The link on the MSDN page redirects to normal forum where I don't see an option for the high priority response option.

    I posted a question on the forum abiyt the TimeTrigger, and I received only one response, and no update after that for my sub queries.

    So wondering where is this high priority response option is. Help please!

    Friday, October 9, 2015 5:30 AM

Answers

  • The "Forums Issues" forum will not help as that is for report problems with the forums application itself. I'd chat with the MSDN concierge if you're not getting the expected priority response.

    https://msdn.microsoft.com/en-us/subscriptions/dd347532.aspx

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    • Proposed as answer by Just KarlModerator Friday, October 9, 2015 4:39 PM
    • Marked as answer by AbdullaNa Friday, October 9, 2015 4:41 PM
    Friday, October 9, 2015 12:46 PM
    Moderator
  • I had a chat with MSDN concierge, and they promised me that they will escalate this to the appropriate team. Thanks!
    • Proposed as answer by Naomi NModerator Friday, October 9, 2015 4:59 PM
    • Marked as answer by AbdullaNa Friday, October 9, 2015 5:00 PM
    Friday, October 9, 2015 4:42 PM
  • Good to hear. I have also had good experience chatting with them.

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    • Proposed as answer by Naomi NModerator Friday, October 9, 2015 4:59 PM
    • Marked as answer by AbdullaNa Friday, October 9, 2015 5:01 PM
    Friday, October 9, 2015 4:44 PM
    Moderator

All replies

  • It looks like similar questions have been posted before in the "Forums Issues (No Product Support)" forum.  You may want to post there to see if you can get a reply.  Also, this post below shows the supported forums for the 48-hour response time, which includes the Universal App forum where you're posting.  Here's a prior thread:

    https://social.msdn.microsoft.com/Forums/sqlserver/en-US/8328fb52-56f1-488b-bbac-13aa32cdd5ba/no-response-after-48-business-hours-for-msdn-subscriber?forum=reportabug

    Good luck,
    Sam Lester (MSFT)


    http://blogs.msdn.com/b/samlester

    This posting is provided "AS IS" with no warranties, and confers no rights. Please remember to click "Mark as Answer" and "Vote as Helpful" on posts that help you. This can be beneficial to other community members reading the thread.

    Friday, October 9, 2015 6:55 AM
  • The "Forums Issues" forum will not help as that is for report problems with the forums application itself. I'd chat with the MSDN concierge if you're not getting the expected priority response.

    https://msdn.microsoft.com/en-us/subscriptions/dd347532.aspx

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    • Proposed as answer by Just KarlModerator Friday, October 9, 2015 4:39 PM
    • Marked as answer by AbdullaNa Friday, October 9, 2015 4:41 PM
    Friday, October 9, 2015 12:46 PM
    Moderator
  • That would be really great. I would love to hear from you at the earliest.

    One of the thread I am eagerly waiting for response is on the below question about UWP development.

    https://social.msdn.microsoft.com/Forums/windowsapps/en-US/fa68b7ce-a91b-40dc-99ee-ab8f495ad2b0/timetrigger-on-windows-10-uwp?forum=wpdevelop

    Friday, October 9, 2015 1:22 PM
  • Sorry for confusion. I'm am not MSDN rep, I'm just a moderator in this forum. Please click the link to start an online chat with MSDN online concierge.

    https://msdn.microsoft.com/en-us/subscriptions/dd347532.aspx

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Friday, October 9, 2015 1:39 PM
    Moderator
  • Sure, I will try chatting with them. Thanks!
    Friday, October 9, 2015 1:41 PM
  • You're welcome.

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Friday, October 9, 2015 1:42 PM
    Moderator
  • I had a chat with MSDN concierge, and they promised me that they will escalate this to the appropriate team. Thanks!
    • Proposed as answer by Naomi NModerator Friday, October 9, 2015 4:59 PM
    • Marked as answer by AbdullaNa Friday, October 9, 2015 5:00 PM
    Friday, October 9, 2015 4:42 PM
  • Good to hear. I have also had good experience chatting with them.

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    • Proposed as answer by Naomi NModerator Friday, October 9, 2015 4:59 PM
    • Marked as answer by AbdullaNa Friday, October 9, 2015 5:01 PM
    Friday, October 9, 2015 4:44 PM
    Moderator
  • BTW, this particular forum doesn't seem to be appropriate for this question, I'd move this thread somewhere.

    For every expert, there is an equal and opposite expert. - Becker's Law


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    My TechNet articles

    Friday, October 9, 2015 5:00 PM
    Moderator