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Product key does not work RRS feed

  • Question

  • My computer exploded. When I try to load Microsoft Office Professional 2007 onto a new computer, it tells me my valid product key is wrong. What can I do ? Clearly I cannot uninstall MS office off the old computer first. Help please

    Thursday, January 6, 2011 2:30 PM

Answers

  • Hello a5werthsdzdj,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_B4D0AA8B-920-80070057

    It looks to me as though your Toshiba Satellite computer currently has two installations of Office:  (1) the Office Professional 2007 that you installed, which is not yet activated, and (2) an unactivated preinstalled Trial of the 2007 Office System, which is a special edition of Office preinstalled by the manufacturer/systembuilder that can be activated as one of three different editions of Office depending upon what product key is entered.

    It makes sense that you are being told that your product key is not correct, because a product key from packaged discs is a retail key and the product key needed to activate the Office System installation is an OEM (MLK) product key.  They don't mix.

    Can you uninstall just the 2007 Office System from Control Panel>Programs?  If so, do so, then restart twice, then start Word, then enter the product key from your packaged discs.  If you can't uninstall just the 2007 Office System, then uninstall everything Office by using the appropriate MS FixIt in this article http://support.microsoft.com/kb/290301, restart twice, then do a fresh installation using your discs and their product key.

    Let us know how you do :-)

    PS:  Has nothing to do with the previous installation.  If the activation servers thought you were trying to install Office on too many computers at once, they would return an error of "This product has been activated too many times."

    Friday, January 7, 2011 3:24 AM

All replies

  • Hello a5werthsdzdj,

    If you are being informed that your product key is invalid when entering it into setup as Office starts installing, that means the sales channel source of the product key does not match the sales channel source of the installation media.  For example, if you were using retail license installation discs and an OEM product key, that would be a situation where the sales channel source of the PK (OEM) did not match the sales channel source of the discs (retail).

    Please tell us as much as you can about the source of the PK and the installation media you are using, but don't post the PK.

    If you can enter the PK at the beginning of setup, run thru setup, and are notified that the PK is invalid when trying to activate, that's another issue.  In that case, follow these instructions:

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Thursday, January 6, 2011 3:12 PM
  •  

    Hey Thanks Dan for your response

    I have installed MS Office 2007 Professional from disk and currently it is allowing me to use it 25 times as it continually asks me for the product code which it won't accept. I expect it is because I didn't uninstall before my other computer crashed ( I couldn't) ......ie. will not allow me to use the software on two computers. What can I do to get it working ? Here is my diagnostics report

    Mike

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {9A8B69B2-75E6-4047-B7AF-207A53A7C61C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9A8B69B2-75E6-4047-B7AF-207A53A7C61C}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1911474182-2082945353-587797636</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite P300</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V3.20   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090318000000.000000+000</Date></BIOS><HWID>E5313507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500237-02-1033-6001.0000-0052011
    Installation ID: 014860860706568191183776865832752705193253010943689014
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RJ34F
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAIAAQABAAEAAgACAAAAAwABAAEAeqimq866bTVaCdwj0MqmsPL0GuxUBdBoOO2sVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CRESTLNE
      FACP   T0SQCI  TOSQCI00
      HPET   TOSQCI  TOSQCI00
      BOOT   PTLTD   $SBFTBL$
      MCFG   TOSQCI  TOSQCI00
      APIC   INTEL   CRESTLNE
      SLIC   TOSQCI  TOSQCI00
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

     

    Thursday, January 6, 2011 11:25 PM
  • Hello a5werthsdzdj,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    Microsoft Office Professional 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_B4D0AA8B-920-80070057

    It looks to me as though your Toshiba Satellite computer currently has two installations of Office:  (1) the Office Professional 2007 that you installed, which is not yet activated, and (2) an unactivated preinstalled Trial of the 2007 Office System, which is a special edition of Office preinstalled by the manufacturer/systembuilder that can be activated as one of three different editions of Office depending upon what product key is entered.

    It makes sense that you are being told that your product key is not correct, because a product key from packaged discs is a retail key and the product key needed to activate the Office System installation is an OEM (MLK) product key.  They don't mix.

    Can you uninstall just the 2007 Office System from Control Panel>Programs?  If so, do so, then restart twice, then start Word, then enter the product key from your packaged discs.  If you can't uninstall just the 2007 Office System, then uninstall everything Office by using the appropriate MS FixIt in this article http://support.microsoft.com/kb/290301, restart twice, then do a fresh installation using your discs and their product key.

    Let us know how you do :-)

    PS:  Has nothing to do with the previous installation.  If the activation servers thought you were trying to install Office on too many computers at once, they would return an error of "This product has been activated too many times."

    Friday, January 7, 2011 3:24 AM
  •  

    Thank you  Dan . You are a Legend !

    Regards

    Mike

    Friday, January 7, 2011 3:58 AM
  • "a5werthsdzdj" wrote in message news:fd66fde7-30e6-4aeb-a929-56a3822bc85d...

     

    Thank you  Dan . You are a Legend !

    Regards

    Mike


    ...not yet - he's still alive !  :)
    (sorry, couldn't resist that)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 7, 2011 10:58 AM