Answered by:
Windows Vista (TM) Build 6001 This copy of Windows is not genuine

Question
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I have had this computer and software for around 3 years with no problems to date. This error message just started showing up within the last eight months. I keep reinstalling the OS to fix it for a month at a time and I'm sick of it! I am a college student who relies on my computer daily! I can' deal with this anymore! I can't afford to purchase a new license and refuse to do so because I've all ready paid for my non-working one. I'm thoroughly frustrated!
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
Windows Product ID: 89578-OEM-7332157-00141
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {D4CF22FD-0963-4D68-80F7-128927E0EBC5}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D4CF22FD-0963-4D68-80F7-128927E0EBC5}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1995655262-2427248555-3500849574</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>MP8708 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>72.09 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060906000000.000000+000</Date></BIOS><HWID>C1333507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B7A59DD9DCAEF0A</Val><Hash>gk6DVX+U1vkm7I6C2BTAcrV5w/E=</Hash><Pid>81602-901-4863124-68023</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500141-02-1033-6001.0000-2142009
Installation ID: 016366764965135651054620619211419494721246816094434686
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: DR9M6
License Status: Notification
Notification Reason: 0xC004F057.HWID Data-->
HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAnJ9Sb0j9uPbOnOIVSOTY1AQUdGXy9GJC2OgSjaxW9Eg=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GATEWA M685
FACP GATEWA M685
HPET GATEWA M685
BOOT GATEWA M685
MCFG GATEWA M685
ASF! GATEWA M685
APIC GATEWA M685
SSDT PmRef CpuPm
- Changed type repeatedlyfrustrated Monday, August 3, 2009 3:57 AM
Monday, August 3, 2009 3:55 AM
Answers
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Hello Repeatedly,
I believe your Vista's Licensing Store may have been damaged or corrupted at some point. I would like you to try the below set of steps. The first set will attempt to reset the Store and the second set will recreate it. Try the first set and if that doesn't work, move on to the next.
1) Click the option that launches an Internet Browser
2) Type: %windir%\system32 into the address field
3) Find the file cmd.exe
4) Right-click on cmd.exe and select Run as Administrator
5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
6) Hit the Enter key
7) Reboot twice1) Return to the cmd windows
2) Type: net stop slsvc (it may ask you if you are sure, select yes)
3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
4) Type: rename tokens.dat tokens.bar
5) Type: cd %windir%\system32
6) Type: net start slsvc
7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
8) Reboot Twice
9) You may be required to enter the Product Key from the COA sticker (located on the side of bottom of the computer) and then Activate (use the Activate by Phone method)
Thanks,
Darin MS- Proposed as answer by Darin Smith MS Tuesday, August 4, 2009 7:59 PM
- Marked as answer by Darin Smith MS Monday, August 10, 2009 7:03 PM
- Unmarked as answer by repeatedlyfrustrated Friday, August 14, 2009 2:28 AM
- Marked as answer by Darin Smith MS Friday, August 14, 2009 6:55 PM
Tuesday, August 4, 2009 7:59 PM
All replies
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Any solutions???? Seriously. I've tried numerous other solutions that I've read on here to no avail. I don't even have a phone activation option. I'm ready to purchase a non-Microsoft OS!Monday, August 3, 2009 11:54 PM
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Hello Repeatedly,
I believe your Vista's Licensing Store may have been damaged or corrupted at some point. I would like you to try the below set of steps. The first set will attempt to reset the Store and the second set will recreate it. Try the first set and if that doesn't work, move on to the next.
1) Click the option that launches an Internet Browser
2) Type: %windir%\system32 into the address field
3) Find the file cmd.exe
4) Right-click on cmd.exe and select Run as Administrator
5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
6) Hit the Enter key
7) Reboot twice1) Return to the cmd windows
2) Type: net stop slsvc (it may ask you if you are sure, select yes)
3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
4) Type: rename tokens.dat tokens.bar
5) Type: cd %windir%\system32
6) Type: net start slsvc
7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
8) Reboot Twice
9) You may be required to enter the Product Key from the COA sticker (located on the side of bottom of the computer) and then Activate (use the Activate by Phone method)
Thanks,
Darin MS- Proposed as answer by Darin Smith MS Tuesday, August 4, 2009 7:59 PM
- Marked as answer by Darin Smith MS Monday, August 10, 2009 7:03 PM
- Unmarked as answer by repeatedlyfrustrated Friday, August 14, 2009 2:28 AM
- Marked as answer by Darin Smith MS Friday, August 14, 2009 6:55 PM
Tuesday, August 4, 2009 7:59 PM -
When I did the first step, after hitting the enter key, it said "The filename, directory name, or volume label syntax is incorrect." Is that supposed to happen??Friday, August 14, 2009 2:24 AM
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Then I re-entered the line w/ a space after cscript and got "Input Error: There is no script engine for file extension '.xrm-ms'."Friday, August 14, 2009 2:27 AM
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Hello repeatedlyfrustrated,
A friendly suggestion: rather that try to type the commands, can you try copy-paste from Darin's instructions to your administrator-level command prompt window?
I just tried it on this system and it worked fine. :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxpFriday, August 14, 2009 3:15 AM -
Ok, I did copy and pasted the steps and re-entered my product key but wasn't given an option to activate by phone, activate online was my only option and I got Error Code: 0XC004E003. Can I still call to activate even though the option isn't there? My understanding was that it had to be listed as an option to do it. What is the number to call? I'm trying to look for it online now. I did all this after I re-installed the OP system w/o getting the watermark and when I rebooted the watermark appeared. Should I redo the steps before I call to activate?
....
Then I rebooted and wasn't asked to re-type my product key, it just went to the desktop. There's no watermark, is it fixed or did I do something wrong?Friday, August 14, 2009 5:24 PM -
Hello Repeatedly,
I am confused as to what all you have done. You tried my steps but couldn't Activate by Phone so you reistalled Vista?, after reinstalling didn't get the watermark, but then you did get the watermark, rebooted again and didn't get the watermark? I'm lost.
If you are still having a non-genuine or Activation issue, create a New Thread, include and Updated Diagnostic Report and a clear description of the current issue.
Just in case, I have provided the alternate steps to Activate by Phone (below):
To Activate by Phone:
a) If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.
b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.
NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.
Thank you,
Darin MSFriday, August 14, 2009 6:55 PM