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    All my 2007 Office apps and Vista Ultimate indicate that the are activated, but when I try to DL the PDF add-in I am branded invalid.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-KVDGW-6V7CW-CY7R4
    Windows Product Key Hash: J42cT8VvPpRKstRz31QOXu9uQ+0=
    Windows Product ID: 89580-014-0088291-71537
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 8d583250-9ea9-45d6-a3f5-02aa17502673
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-513-80004005_7E90FEE8-198-80004005_025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>8d583250-9ea9-45d6-a3f5-02aa17502673</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-CY7R4</PKey><PID>89580-014-0088291-71537</PID><PIDType>5</PIDType><SID>S-1-5-21-1158796831-1989901050-658590560</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>ER885AA-ABA M7490N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20060623000000.000000+000</Date></BIOS><HWID>AD983507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Pavilion</model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>988A68D8F395EAC</Val><Hash>YYhn8nuYj2hvnBh51Gs1EeMgRmM=</Hash><Pid>81599-854-6393993-65195</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>95F9CBFF5647EAC</Val><Hash>j0PK8OXUDgbWuiPDsf6uykC3ktA=</Hash><Pid>84890-854-2458286-63295</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    Monday, February 12, 2007 3:02 PM

Answers

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    Hi Doug,

    Can you try this for me?

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

     

    Did this work?

     

    Thanks,
    Michelle

    Tuesday, February 13, 2007 12:42 AM
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     Shawn Wildermuth-MVP wrote:
    I can't find the directory with teh data.dat file on Vista.  Can you point to the location for the data.dat file on Vista.  I am having the same issue.

    Hi Shawn,

     

    I saw your MVP status and was wondering if you would be willing to do us a favor?  Would you be able to open an SR with PSS about this issue?  I'd like to be able to have someone contact you offline.  If you could open the SR and post the SR# back here in a reply, we'll get someone to contact you directly.

     

    Microsoft Product Support:  http://go.microsoft.com/fwlink/?LinkId=52029

     

    We're looking for a technical person to help us confirm something.

     

    If you don't want to do this, please let me know and I we'll more forward supporting this question via the forum. 

     

    Thanks,

    Michelle

    Wednesday, April 4, 2007 7:58 PM
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    DougKlippert,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.

    WINDOWS VISTA:

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW”.  This will allow IE to start with administrator privileges.

    6) In the new Internet Explorer session, manually type or copy this URL:      http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.

    What happened?  Are the results different? Please re-post here should you need further assistance.

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

     

    Thursday, April 5, 2007 11:00 PM

All replies

  • Question
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    0
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    Hi Doug,

    Can you try this for me?

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

     

    Did this work?

     

    Thanks,
    Michelle

    Tuesday, February 13, 2007 12:42 AM
  • Question
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    I can't find the directory with teh data.dat file on Vista.  Can you point to the location for the data.dat file on Vista.  I am having the same issue.
    Friday, February 23, 2007 7:27 PM
  • Question
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    0
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     Shawn Wildermuth-MVP wrote:
    I can't find the directory with teh data.dat file on Vista.  Can you point to the location for the data.dat file on Vista.  I am having the same issue.

    Hi Shawn,

     

    I saw your MVP status and was wondering if you would be willing to do us a favor?  Would you be able to open an SR with PSS about this issue?  I'd like to be able to have someone contact you offline.  If you could open the SR and post the SR# back here in a reply, we'll get someone to contact you directly.

     

    Microsoft Product Support:  http://go.microsoft.com/fwlink/?LinkId=52029

     

    We're looking for a technical person to help us confirm something.

     

    If you don't want to do this, please let me know and I we'll more forward supporting this question via the forum. 

     

    Thanks,

    Michelle

    Wednesday, April 4, 2007 7:58 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    DougKlippert,

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.

    WINDOWS VISTA:

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW”.  This will allow IE to start with administrator privileges.

    6) In the new Internet Explorer session, manually type or copy this URL:      http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.

    What happened?  Are the results different? Please re-post here should you need further assistance.

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

     

    Thursday, April 5, 2007 11:00 PM