CRM 2015 - Incoming email tracking

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  Hi,

  We have smart matching and tracking token enabled in our CRM, there are few emails which come with same subject from same person, they are actually different emails related to different issues, but CRM is tracking it to existing case. Is there any way to change it.

  Ex:

  Subject - Password reset

  The body of the email will contain more details, but every time the user will send an email with that subject and CRM is associating it to existing case.

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  Regards Jeevan Please vote for me if you find the answer is useful.

  Tuesday, July 12, 2016 2:54 PM