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Office Activation problems RRS feed

  • Question

  • After many years of owning my copy of Microsoft Office XP I have suddenly encountered problems. It is now telling me that it needs to validate all my office programs, and when I do it tells me that it is non-genuine. My Office CD is an OEM product and the sticker is Pre-installed Non-Windows Software COAs. The diagnostic tool says:

    st1\:*{behavior:url(#ieooui) }

    Diagnostic Report (1.9.0006.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-xxxxx-xxxxx-xxxxx

    Windows Product Key Hash: 7R5AeSf5F2tlgH9Ncz5+rX9sn6M=

    Windows Product ID: xxxxx-OEM-xxxxxxx-xxxxx

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010300.3.0.hom

    ID: {5FD6C89B-50F9-4DE2-8365-C059F5FDE641}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.7.105.35

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: 101

    Version: 1.7.105.35

    WGATray.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office XP Small Business - 101 Not Activated

    OGA Version: Registered, 1.7.105.35

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1_3E121E02-532-80004005_3E121E02-288-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{5FD6C89B-50F9-4DE2-8365-C059F5FDE641}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JJH2W</PKey><PID>55277-OEM-2149122-31347</PID><PIDType>3</PIDType><SID>S-1-5-21-4228874630-3657937305-497133636</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20030506000000.000000+000</Date></BIOS><HWID>B68A38FF01842052</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="WgaLogon.dll" Version="1.7.17.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>2AF6EB16F7054AA</Val><Hash>QeLqVDIghYG2F2I3c64NveqbNq4=</Hash><Pid>54188-OEM-1793483-16341</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 13B60:SYNNEX TECHNOLOGY INTERNATIONAL CORP|13B60:SYNNEX TECHNOLOGY INTERNATIONAL CORP|13B60:SYNNEX TECHNOLOGY INTERNATIONAL CORP

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A


    The Windows shows as genuine so that is not a problem. But it has got to the stage that every time I open a Office program it gives me these messages.


    Regards,

    Maree

     


    Monday, March 16, 2009 3:21 AM

Answers

  • Hi Mozzie,

    Your mgadiag report is showing that your installation of Office XP Small Biz is not activated. 

    Lately, we have noticed a lot of folks posting with similar situations, that their longtime installations of Office XP have suddenly become "nongenuine" due to becoming not activated.

    I have copied from a Stephen Holm post to another foum user who had similar symptoms.  Please follow the instructions and then post back to let us know how you did:

    Thank you for visiting the Office Genuine Advantage (OGA) program forum. Your issue appears to be outside the scope of the OGA program forum. In an attempt to assist I would like to provide the following:

    Open My Computer located on your desktop.

    Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu do the following: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    Right click data.dat file, then click Delete.

    The data.dat file is for Office, Not OGA.

    Once the file has been deleted, open an Office application such as MS Word and activate it.

    If product activation was successful try the Office Validation located here:

    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng


    The following Knowledge Base (KB) articles can provide more information for Office Activation issues:

    KB903275 - How to troubleshoot problems that you may experience when you try to activate an Office product

    http://support.microsoft.com/kb/903275/en-us

    KB326851 -   Activation and registration of a Microsoft product

    http://support.microsoft.com/kb/326851

    KB919895 - How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

    KB828958 - Resources to help you activate a license in Microsoft Office programs

    http://support.microsoft.com/default.aspx/kb/828958/en-us


    Thank you for visiting the OGA program forum.


    Stephen


    Stephen Holm


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Monday, March 16, 2009 5:29 PM
    Monday, March 16, 2009 4:48 AM
  • Morning Maree,

    We are glad the steps were able to resolve your problem. Should you have any future OGA problems please visit us again.


    Take care and have a great week.



    Stephen :-)


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, March 24, 2009 4:59 PM
    Tuesday, March 24, 2009 4:58 PM

All replies

  • Hi Mozzie,

    Your mgadiag report is showing that your installation of Office XP Small Biz is not activated. 

    Lately, we have noticed a lot of folks posting with similar situations, that their longtime installations of Office XP have suddenly become "nongenuine" due to becoming not activated.

    I have copied from a Stephen Holm post to another foum user who had similar symptoms.  Please follow the instructions and then post back to let us know how you did:

    Thank you for visiting the Office Genuine Advantage (OGA) program forum. Your issue appears to be outside the scope of the OGA program forum. In an attempt to assist I would like to provide the following:

    Open My Computer located on your desktop.

    Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu do the following: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    Right click data.dat file, then click Delete.

    The data.dat file is for Office, Not OGA.

    Once the file has been deleted, open an Office application such as MS Word and activate it.

    If product activation was successful try the Office Validation located here:

    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng


    The following Knowledge Base (KB) articles can provide more information for Office Activation issues:

    KB903275 - How to troubleshoot problems that you may experience when you try to activate an Office product

    http://support.microsoft.com/kb/903275/en-us

    KB326851 -   Activation and registration of a Microsoft product

    http://support.microsoft.com/kb/326851

    KB919895 - How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

    KB828958 - Resources to help you activate a license in Microsoft Office programs

    http://support.microsoft.com/default.aspx/kb/828958/en-us


    Thank you for visiting the OGA program forum.


    Stephen


    Stephen Holm


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Monday, March 16, 2009 5:29 PM
    Monday, March 16, 2009 4:48 AM
  • Hi Stephen,

    It worked, thankyou so much. This has been a bugbear for a while. I did notice though that there were two folders under Application Data, one named Office Genuine Advantage and one called Microsoft which had another folder inside it named Office. I actually deleted the data file in Office Genuine Advantage and then realise that there was another one in the Microsoft folder so I deleted that too. And it worked, don't know which one I was supposed to delete but it worked and I am so pleased.

    Thankyou again,
    Maree
    Tuesday, March 24, 2009 4:20 AM
  • Morning Maree,

    We are glad the steps were able to resolve your problem. Should you have any future OGA problems please visit us again.


    Take care and have a great week.



    Stephen :-)


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, March 24, 2009 4:59 PM
    Tuesday, March 24, 2009 4:58 PM