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Although my office is original and activated I get this following error message! Some Idea? RRS feed

  • Question

  • I have exactly the same problem and error message, but this solution will not work for me as both the Windows and Office installations have been activated.  The advice tells me that the Office product has not been activated, but attempting to activate it advises the product has already been activated!

     

    I presume it's because the version of the OS was a copy from TAFE - but provided with individual product keys as I am a teacher.  What's the story - I need to apply the updates to office (which is 100% genuine) but it always fails and then my computer gets infected with macro viruses via Outlook.

     

    Any idea?  This is getting annoying as I have to reload my OS and software every couple of months at present and I need to stop wasting time doing this ....   Thanks.

     

     

    Peter Mills

    Friday, January 4, 2008 12:39 AM

Answers

All replies

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

     

    Monday, January 7, 2008 10:45 PM
  • Hi Peter,

    To add to Carey's post, are you having issues with activating just Windows, Office or both products?  If the issue is with activating Office please include the details requested by Carey in this thread, otherwise please follow Carey's instructions to start a new thread in the appropiate forum.

     

    Thank You,

    Matt Prall, MS

    OGA Forum Manager

    Monday, January 7, 2008 11:05 PM
  • The diagnostic datas are as following:

     

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55375-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {42BE915D-7CDE-4C69-893C-09A61BAB1AF3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Programme\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{42BE915D-7CDE-4C69-893C-09A61BAB1AF3}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55375-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-835162606-1849163430-1336356834</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8300               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20040927000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>C819346F01848E63</HWID><UserLCID>0C07</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Westeuropäische Normalzeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION 8300</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91130407-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>7FD0614EF585B16</Val><Hash>bI2uUdG73EhdYYzHimx1JlLUdus=</Hash><Pid>54214-OEM-1793404-30731</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, January 9, 2008 5:06 PM
  • Hello Monduc,

     

    Thank you for visiting the Microsoft Office Genuine Advantage (OGA) forum.  Your issue is related to Product Activation.  The purpose of this forum is the support of the OGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for your version of Office:

     

     

    1)      Start any Office program.

    2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

    3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    4)      Click “Next”.

    5)      On the “Activation Complete” page, click “Finish”.

     Here are various websites which will explain Activation as well as provide you with troubleshooting processes should you experience any and/or further complications: 

     

    About product activation in Microsoft Office System products

    http://office.microsoft.com/en-us/help/HP030829921033.aspx?pid=CH010344561033

     

    Microsoft Product Activation

    http://www.microsoft.com/piracy/mpa.aspx

     

    Activate Microsoft Office programs

    http://office.microsoft.com/en-us/help/HA012334341033.aspx

     

    Activate Your Microsoft Office System Trial Product

    http://www.microsoft.com/office/trial/activate.mspx

     

    How to install and activate 2007 Microsoft Office system programs

    http://office.microsoft.com/en-us/help/HA101733401033.aspx

     

     

    How to install, activate, and register Microsoft Office 2003 programs

    http://office.microsoft.com/en-us/help/HA101733471033.aspx?pid=CH010963501033

     

    How to troubleshoot problems you may experience when trying to activate Office products

    http://support.microsoft.com/kb/903275/en-us

     

    How to troubleshoot problems you experience when activating a 2007 Office product

    http://support.microsoft.com/kb/919895

     

    "Your installation cannot be activated" error message when you try to activate Office 2007 or Office 2003

    http://support.microsoft.com/kb/826526/

     

    Resources to help you activate a license in Microsoft Office programs

    http://support.microsoft.com/kb/828958

     

    Microsoft Product Activation

    http://www.microsoft.com/piracy/mpa.aspx

     

     

    Thank You,

    Matt Prall, MS

    OGA Forum Manager

    Wednesday, January 9, 2008 5:17 PM