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Re: can't subscribe or activate. RRS feed

  • Question

  • I have subscribided but windows live keeps stating that subscripition has expired but have only had product two months.

     

    Friday, May 16, 2008 3:35 PM

Answers

  • Check to see that your computer date and time is set correctly. If the date and time are correct go to Member Accounts - http://onecare.live.com/standard/en-us/members/default.htm and use the link to "view or update your account and billing information" to verify your subscription information is correct. Also verify the Live ID associated with your subscription is the same Live ID used to activate One Care.

     

    Friday, May 16, 2008 4:35 PM
    Moderator

All replies

  • Check to see that your computer date and time is set correctly. If the date and time are correct go to Member Accounts - http://onecare.live.com/standard/en-us/members/default.htm and use the link to "view or update your account and billing information" to verify your subscription information is correct. Also verify the Live ID associated with your subscription is the same Live ID used to activate One Care.

     

    Friday, May 16, 2008 4:35 PM
    Moderator
  • If your subscription to OneCare shows expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Friday, May 16, 2008 11:59 PM
    Moderator