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Windows 7 Pro Activation/Genuine Issues RRS feed

  • Question

  • I have a Windows 7 Pro OEM Laptop that has been working fine for a while. All of a sudden I have started getting Windows Activation Technologies, "This computer is not running genuine Windows". I followed the "Resolve Online Now" and ran the Windows Genuine Diagnostics Tool. Although my computer says it is not genuine the Diagnostics says it is Genuine. I have ran complete scans to make sure the laptop is not infected. I have tried to run slmgr /ato and it says Windows is Activated and I won't get the message for about 24 hours then the windows not genuine will pop-up again. I also tried to slmgr /rilc to Re-Install the system license file.

    Here are the results from the Windows Genuine Diagnostics Tool:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {DC03934B-5634-45C5-B6C8-80FA24B594DD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130708-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-

    80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-

    80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC03934B-5634-45C5-B6C8-80FA24B594DD}

    </UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-

    *****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-452316596-3091079435-

    3338960684</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6510</Model></SYSTEM><BIOS><Manufacturer>Dell

    Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2"

    minor="6"/><Date>20100810000000.000000+000</Date></BIOS><HWID>6D003807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>04

    09</SystemLCID><TimeZone>Eastern Standard Time(GMT-

    05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  

    </OEMID><OEMTableID>E2     

    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-

    0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus

    2007</Name><Ver>12</Ver><Val>695389FA8803D88</Val><Hash>PD8SoWod6EEYx0Os+ImRGVeWj3o=</Hash><Pid>89409-708-9435383-

    65826</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16"

    Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A"

    Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12"

    Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-2662010
    Installation ID: 014546003831589115491735170782207702529956305814029240
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 8/29/2014 11:37:01 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000003EFFF
    Event Time Stamp: 8:29:2014 11:41
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEA6GEALn3CgAtosbLo0nmkvIxLlphodVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          E2     
      FACP            DELL          E2     
      HPET            DELL          E2     
      BOOT            DELL          E2      
      MCFG            A M I         GMCH945.
      TCPA                    
      SLIC            DELL          E2     
      SSDT            PmRef        CpuPm
    Friday, October 10, 2014 1:41 PM

Answers

  • There is an error in the WAT area in the report -

    Windows Activation Technologies-->
     HrOffline: 0x8004FE21
     HrOnline: 0x00000000
     HealthStatus: 0x000000000003EFFF

    It could be that the system is seeing this, and flagging it.

    Try validating at www.microsoft.com/genuine/validate using Internet Explorer - what happens?

    If it fails, please run another MGADiag report, and post the results, then go to the diagnostics page www.microsoft.com/genuine/diag and see what that reports - follow any instructions there, and post back with another MGADiag


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, October 11, 2014 9:57 AM
    Moderator

All replies

  • The report looks good to me.  It may be the result of a race condition in which an overly active anti-virus program is causing the problem.  What anti-virus are you using?

    Please do not read this sentence. Please ignore the previous sentence.

    Friday, October 10, 2014 2:24 PM
  • Trend Micro Enterprise Security
    Friday, October 10, 2014 8:49 PM
  • There is an error in the WAT area in the report -

    Windows Activation Technologies-->
     HrOffline: 0x8004FE21
     HrOnline: 0x00000000
     HealthStatus: 0x000000000003EFFF

    It could be that the system is seeing this, and flagging it.

    Try validating at www.microsoft.com/genuine/validate using Internet Explorer - what happens?

    If it fails, please run another MGADiag report, and post the results, then go to the diagnostics page www.microsoft.com/genuine/diag and see what that reports - follow any instructions there, and post back with another MGADiag


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, October 11, 2014 9:57 AM
    Moderator