locked
OOBE Will Not Activate RRS feed

  • Question

  • I upgraded from XP home to XP Pro.  When asked to activate Windows, I receive an error message saying that Microsoft Out Of Box Experience has encountered a problem and needs to close.  I tried running oobe.exe throught the run box, and received the same mesaage.  How can this be fixed?

    Monday, February 26, 2007 5:49 PM

Answers

  • I am getting this EXACT same problem. We just upgraded our XP home computer to XP pro and it keeps popping up OOBE error and needs to close and gives me the send or dont send errors.

     

    I was just reading around and noticed that u cant upgrade a current version of XP home to XP pro using a OEM XP PRO copy. I went to our local pc store and bought a OEM version of XP pro for 149.99 and upgraded it, worked fine. But now im noticing all these little issues :/

     

    Am i screwed?

    Monday, February 26, 2007 8:41 PM
  • I wish I knew the answer becuase I am in the same boat.

    I purchased a copy from HP on a HP machine.  The installation went fine until those annoying little messages started to pop up.  To make matters worse, I cannot use IE now.  Are you having the same problem?


    Monday, February 26, 2007 11:55 PM
  • Tim_K,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, February 27, 2007 12:31 AM
  • Blacryan,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, February 27, 2007 12:31 AM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-*****-*****-***** ( i edited out full product key)
    Windows Product Key Hash: ceZRkCIjhw01vEO5+pXBqAF9ttk=
    Windows Product ID: 76487-OEM-2253995-65827
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: ecf24b26-e14d-4a3c-a65a-6fb9ce87e61a
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ecf24b26-e14d-4a3c-a65a-6fb9ce87e61a</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-WWV38</PKey><PID>76487-OEM-2253995-65827</PID><PIDType>3</PIDType><SID>S-1-5-21-1028227469-2319632000-3245006518</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>D6419</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="3"/><Date>20051207000000.000000+000</Date></BIOS><HWID>C97C31770184C056</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>eMachines</name><model>D6419</model></SBID><OEM/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>22BEEDF603BF06C</Val><Hash>ItST0bZ4NyQmYytJHaCasRoG8q0=</Hash><Pid>70141-054-9683441-56482</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>  



    Another problem I have is anytime I try to go to a website w/ IE i get "The requested lookup key was not found in any activation context."
    I seem to get that error quite often with other things too.

    On the COA it reads 'OEM Software' underneath 'Windows XP Professional"
    Tuesday, February 27, 2007 6:34 PM
  • Blacryan,

    The error message "The requested lookup key was not found in any activation context" seems to be an indicator of a problem with IE 7.

    The Activation Wizard uses IE to run, so the problem with IE is probably causing the problem with Activation.

    Although IE support is outside of the scope of this forum, you can try the following steps, which have been reported to work in other online help forums:

    1.  Uninstall IE7 from Control Panel>Add or Remove Programs.

    2.  Restart.

    3.  Reinstall IE7, and immediately upon completion, restart the system without doing or installing anything else.

    4.  Attempt a normal activation.

    If the same error message continues, seek support for IE7 at the IE7 newsgroups:  http://www.microsoft.com/windows/using/community/ie/default.mspx

    Tuesday, February 27, 2007 7:25 PM
  • Out of Box Experience (OOBE) Does Not Run After Setup Completes:

    http://support.microsoft.com/?kbid=289657

     

    How to activate Windows XP by phone:

    http://support.microsoft.com/kb/307890

    Monday, September 3, 2007 7:53 PM
    Moderator

All replies

  • I am getting this EXACT same problem. We just upgraded our XP home computer to XP pro and it keeps popping up OOBE error and needs to close and gives me the send or dont send errors.

     

    I was just reading around and noticed that u cant upgrade a current version of XP home to XP pro using a OEM XP PRO copy. I went to our local pc store and bought a OEM version of XP pro for 149.99 and upgraded it, worked fine. But now im noticing all these little issues :/

     

    Am i screwed?

    Monday, February 26, 2007 8:41 PM
  • I wish I knew the answer becuase I am in the same boat.

    I purchased a copy from HP on a HP machine.  The installation went fine until those annoying little messages started to pop up.  To make matters worse, I cannot use IE now.  Are you having the same problem?


    Monday, February 26, 2007 11:55 PM
  • Tim_K,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, February 27, 2007 12:31 AM
  • Blacryan,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, February 27, 2007 12:31 AM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-*****-*****-***** ( i edited out full product key)
    Windows Product Key Hash: ceZRkCIjhw01vEO5+pXBqAF9ttk=
    Windows Product ID: 76487-OEM-2253995-65827
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: ecf24b26-e14d-4a3c-a65a-6fb9ce87e61a
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ecf24b26-e14d-4a3c-a65a-6fb9ce87e61a</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-WWV38</PKey><PID>76487-OEM-2253995-65827</PID><PIDType>3</PIDType><SID>S-1-5-21-1028227469-2319632000-3245006518</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>D6419</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="3"/><Date>20051207000000.000000+000</Date></BIOS><HWID>C97C31770184C056</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>eMachines</name><model>D6419</model></SBID><OEM/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>22BEEDF603BF06C</Val><Hash>ItST0bZ4NyQmYytJHaCasRoG8q0=</Hash><Pid>70141-054-9683441-56482</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>  



    Another problem I have is anytime I try to go to a website w/ IE i get "The requested lookup key was not found in any activation context."
    I seem to get that error quite often with other things too.

    On the COA it reads 'OEM Software' underneath 'Windows XP Professional"
    Tuesday, February 27, 2007 6:34 PM
  • Blacryan,

    The error message "The requested lookup key was not found in any activation context" seems to be an indicator of a problem with IE 7.

    The Activation Wizard uses IE to run, so the problem with IE is probably causing the problem with Activation.

    Although IE support is outside of the scope of this forum, you can try the following steps, which have been reported to work in other online help forums:

    1.  Uninstall IE7 from Control Panel>Add or Remove Programs.

    2.  Restart.

    3.  Reinstall IE7, and immediately upon completion, restart the system without doing or installing anything else.

    4.  Attempt a normal activation.

    If the same error message continues, seek support for IE7 at the IE7 newsgroups:  http://www.microsoft.com/windows/using/community/ie/default.mspx

    Tuesday, February 27, 2007 7:25 PM
  • I am an Authorized Microsoft Sytem Builder (very frustrated at the moment).  A customer brought in a system that wouldn't boot after he did several system restores.  I booted from the original XP Home CD (OEM Version) and did a "repair".  The repair worked perfectly, but now I can't reactivate (when I try to activate, I get Out of Box Experience has encountered an error...).  I ran the diagnostics and the info is shown below.  NOTE: I already did the IE7 spuninst.exe program.

     

    I'd appreciate any help.  I can be reached at 716-633-0358 or at phil@yigcomputers.com.  Thanks.

     

    Diagnostic Report (1.7.0039.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Not Activated

    Detailed Status: N/A

    Cached / Grace status: N/A, N/A

    Windows Product Key: *****-*****-MQP2P-X2J8Q-8P9WW

    Windows Product Key Hash: 7Ly+JmrWURTASwCBZMPfQ2JuJno=

    Windows Product ID: 76477-OEM-2154556-37423

    Windows Product ID Type: 3

    CSVLK Server: N/A

    CSVLK PID: N/A

    Windows License Type: OEM System Builder

    Windows OS version: 5.1.2600.2.00010300.2.0.hom

    ID: {8FF1FEC4-D730-4CD1-A947-2ABE3D5BCBE7}(3)

    Is Admin: Yes

    Commit / Reboot / BRT: N/A, N/A, N/A

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 1

    File Exists: Yes

    Version: 1.7.18.5

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: Failed to retrieve file version. - 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-2993-80070002

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8FF1FEC4-D730-4CD1-A947-2ABE3D5BCBE7}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8P9WW</PKey><PID>76477-OEM-2154556-37423</PID><PIDType>3</PIDType><SID>S-1-5-21-527237240-152049171-839522115</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1008.003</Version><SMBIOSVersion major="2" minor="3"/><Date>20041027000000.000000+000</Date></BIOS><HWID>EA12370701842767</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    Monday, September 3, 2007 7:38 PM
  • Out of Box Experience (OOBE) Does Not Run After Setup Completes:

    http://support.microsoft.com/?kbid=289657

     

    How to activate Windows XP by phone:

    http://support.microsoft.com/kb/307890

    Monday, September 3, 2007 7:53 PM
    Moderator
  • If someone get the above error, two things you have to do.

    1. Restart the computer and try to activate. If this step fails go to step 2.
    2. Uninstall IE7 and restart the computer and try to activate. I am sure your problem will be fixed.

    I learn from my extensive experience with Microsoft products.
    Sunday, October 11, 2009 4:41 AM
  • Blacryan,

    The error message "The requested lookup key was not found in any activation context" seems to be an indicator of a problem with IE 7.

    The Activation Wizard uses IE to run, so the problem with IE is probably causing the problem with Activation.

    Although IE support is outside of the scope of this forum, you can try the following steps, which have been reported to work in other online help forums:

    1.  Uninstall IE7 from Control Panel>Add or Remove Programs.

    2.  Restart.

    3.  Reinstall IE7, and immediately upon completion, restart the system without doing or installing anything else.

    4.  Attempt a normal activation.

    If the same error message continues, seek support for IE7 at the IE7 newsgroups:  http://www.microsoft.com/windows/using/community/ie/default.mspx


    I had this same issue.  This fixed my problem.  I uninstalled IE7 and reinstalled it and after a reboot Activation worked flawlessly.  Thank you so much for your help.
    Timothy Liang
    • Proposed as answer by Anuj Dhiman Saturday, October 20, 2012 12:37 AM
    • Unproposed as answer by Anuj Dhiman Saturday, October 20, 2012 12:37 AM
    Thursday, January 21, 2010 12:10 AM