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Messages indicate that Office is not Genuine RRS feed

  • Question

  • Just recently I have been having trouble with messages indicating Office 2007 is not genuine, however I know it is as it came with my computer and have been using for a couple of years.  Maybe it has come after a couple of sytem re-installs (windows 7 RC and now the latest Ultimate Version) that could have created problem.

    Below follows diagnostic report

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-7Q7T3-FT77C-GQTCV
    Windows Product Key Hash: 7elM+UEFYldYCejZocT3aA9NL/k=
    Windows Product ID: 00426-292-4280106-85160
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {90939E26-CC29-4048-B1BB-3A16AA677123}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    Microsoft Office OneNote 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{90939E26-CC29-4048-B1BB-3A16AA677123}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GQTCV</PKey><PID>00426-292-4280106-85160</PID><PIDType>5</PIDType><SID>S-1-5-21-341053892-1869651685-3978464563</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>766513M</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETC6WW (2.26 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20090511000000.000000+000</Date></BIOS><HWID>C6BA3607018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55874</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89409-726-2958074-65690</Pid><PidType>14</PidType></Product><Product GUID="{90120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89397-707-4159871-63087</Pid><PidType>14</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-428010-00-3081-7600.0000-2972009
    Installation ID: 017633103901800162640343293473301704311696173442109164
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GQTCV
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 25/01/2010 11:21:09 AM

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAEAAAADAAAABAABAAEAJJRY/C3FAC0an0aDADJY0Gy11CNuXKv6BmfWpJxnKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-7L  
      FACP            LENOVO        TP-7L  
      HPET            LENOVO        TP-7L  
      BOOT            LENOVO        TP-7L  
      MCFG            LENOVO        TP-7L  
      SSDT            LENOVO        TP-7L  
      ECDT            LENOVO        TP-7L  
      TCPA            LENOVO        TP-7L  
      SLIC            LENOVO        TP-7L  
      ASF!            LENOVO        TP-7L  
      SSDT            LENOVO        TP-7L  
      SSDT            LENOVO        TP-7L  
      SSDT            LENOVO        TP-7L  
      SSDT            LENOVO        TP-7L  


    Monday, January 25, 2010 12:30 AM

Answers

  • Hello jwilljtr,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office FrontPage 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    Microsoft Office OneNote 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Your Lenovo computer currently has three installations of Office-family products:  FrontPage 2003, Office Professional Plus 2007, and OneNote 2007.

    Unfortunately, all three of these installations are identified as Volume Licensing products.

    The Office Professional Plus 2007 installed on your computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with a now-blocked Product Key. A blocked product key was at one time a genuine product key issued to and organizaion that purchased a Volume Licensing Agreement from Microsoft for the legal use of many copies of Office.  Volume Licensing Product Keys are blocked by Microsoft in cooperation with that organization when it is discovered that the product key has been lost, stolen, or compromised to the internet, or if the Volume Licensing Agreement with the organization is no longer in effect.

    The installations of FrontPage and OneNote are, like Office, Volume Licensing installations.  At the moment, the product keys used for these installations are reporting as Genuine, however, unless your use of these product keys is in association with the organizations that are the rightful owners of these keys, your use of these products and the keys used to install them would constitute a nongenuine use. 

    If your use of the installed Office Professional Plus 2007 and/or Office Enterprise 2007 is in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubelshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as these VL discs, and you certainly should not have received an Invalid Product Key or a Blocked Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  This would seem to be the situation in your case.  In the case of Office Enterprise 2007, this is usually marketed as itself, but is usually sent from sellers with either blocked keys or invalid keys.

    Your first course of action is to confront your seller(s) with this information and demand a full refund.  If the seller(s) refuse(s) to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here: 
    http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installations which are nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installations of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, January 28, 2010 8:52 PM
    Wednesday, January 27, 2010 5:16 AM