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CRM for Outlook error: 'Retrieval of a page from a CRM server failed due to an error.' RRS feed

  • Question

  • Hi all,

    We have a few CRM 2011 users who started experiencing this error early last week. Whenever they open Outlook 2010, they receive an error when trying to navigate to certain entities (Activities, Accounts, Contacts, Reports, etc.):

    However, they are able to access custom entities without issue. I have tried the following and nothing has worked:

    https://community.dynamics.com/crm/f/117/t/104626

    https://social.microsoft.com/Forums/en-US/4649c2c7-31d9-4ef7-909e-4c312cbd8f73/error-in-crm-2011-outlook-client-retrieval-of-a-page-from-crm-server-failed-due-to-an-error?forum=crm

    http://www.gringod.com/2012/03/29/error-in-crm-2011-outlook-client-retrieval-of-a-page-from-crm-server-failed-due-to-an-error/

    I ran a Trace on the client machine and below are the following errors I received. It looks like there is a problem with the ribbons loading but I'm not sure:

    [2017-10-12 15:21:57.367] Process:OUTLOOK |Thread:6064 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CCrmServerState::IsServerAvailable File: c:\bt\133380\src\application\outlook\addin\crmserverstate.cpp Line: 43
    [2017-10-12 15:21:57.367] Process:OUTLOOK |Thread:6064 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | StateManagerSpy: 'CrmServer' State execution FAILED. OrganizationName='AMQCRM', OrganizationId='{C87C6804-E4D3-DF11-9E3C-005056AC2DE2}' Function: CStateEngine::Execute File: c:\bt\133380\src\application\outlook\addin\stateengine.cpp Line: 85
    [2017-10-12 15:21:57.367] Process:OUTLOOK |Thread:6064 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookApp File: c:\bt\133380\src\application\outlook\addin\common.cpp Line: 82
    [2017-10-12 15:21:57.367] Process:OUTLOOK |Thread:6064 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOutlookExplorer File: c:\bt\133380\src\application\outlook\addin\common.cpp Line: 164
    [2017-10-12 15:21:57.367] Process:OUTLOOK |Thread:6064 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetActiveExplorerHWnd File: c:\bt\133380\src\application\outlook\addin\common.cpp Line: 99
    [2017-10-12 15:22:00.583] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:00.603] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:00.603] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:00.603] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:00.613] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:00.613] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:00.833] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:00.833] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:00.833] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:00.843] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:00.843] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:00.843] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.335] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.345] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.345] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.345] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.345] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.355] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.765] Process:OUTLOOK |Thread:7748 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | GetInitialPollingPeriod File: c:\bt\133380\src\application\outlook\addin\..\Common\utility.h Line: 666
    [2017-10-12 15:22:01.835] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.845] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.845] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.845] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.845] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.855] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.965] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.965] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.965] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.965] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.965] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:01.966] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:04.604] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:04.634] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Opportunity']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:04.644] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Lead']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:04.644] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ConvertTo.Case']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:04.644] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Actions.Menu.AddConnection.Mail']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:04.644] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.Explorer.Mail.ViewInCrm']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:04.754] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\133380\src\application\outlook\addin\explorerevents.cpp Line: 272
    [2017-10-12 15:22:04.804] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:08.840] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\133380\src\application\outlook\addin\explorerevents.cpp Line: 272
    [2017-10-12 15:22:08.920] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:11.184] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\133380\src\application\outlook\addin\explorerevents.cpp Line: 272
    [2017-10-12 15:22:11.706] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:12.338] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:12.788] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\133380\src\application\outlook\addin\explorerevents.cpp Line: 272
    [2017-10-12 15:22:13.98] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:14.140] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:14.572] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:18.840] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\133380\src\application\outlook\addin\explorerevents.cpp Line: 272
    [2017-10-12 15:22:18.920] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382
    [2017-10-12 15:22:20.162] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\133380\src\application\outlook\addin\explorerevents.cpp Line: 272
    [2017-10-12 15:22:20.222] Process:OUTLOOK |Thread:9004 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | Unable to determine control type from ribbon control '//Control[@Id='Mscrm.TabSearch']' Function: CCmdButtonHandler::HrParseActionString File: c:\bt\133380\src\application\outlook\addin\cmdbarevthandler.cpp Line: 382

    Any help is appreciated. Thanks


    • Edited by wikky2007 Monday, October 16, 2017 6:12 PM edit
    Monday, October 16, 2017 5:14 PM

Answers

  • You could try and remove the KB4011196 update.  This worked for us.

    EZ

    • Marked as answer by wikky2007 Monday, October 16, 2017 8:36 PM
    Monday, October 16, 2017 7:41 PM

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