locked
Office 2003 not Genuine RRS feed

  • Question

  • Pleae help, I have office 2003 which is on Vista, my supplier assures me its genuine and that some 2007 updates are causing the problem.
    He reinstalled it yesterday Sat worked OK, my PC has done the automatic updates and again the problem is reoccuring with only two days left.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-33JFM-3MCDX-6RYX4
    Windows Product Key Hash: 97V42vcOqxoYV4sCM8gF4azYLu0=
    Windows Product ID: 89572-OEM-7301082-40611
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {3A04F4DF-4A0D-4787-B461-6A824648BB4C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3A04F4DF-4A0D-4787-B461-6A824648BB4C}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6RYX4</PKey><PID>89572-OEM-7301082-40611</PID><PIDType>3</PIDType><SID>S-1-5-21-1131315460-1732866992-645577156</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20090205000000.000000+000</Date></BIOS><HWID>3B323507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57543</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: bb4c2c10-dc0d-4ce6-8824-ee71ddb63c07
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-010-840611-02-2057-6001.0000-1272009
    Installation ID: 021994901372515396266882658981983434811293215874086494
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 6RYX4
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJQmUVbBNEhq4Kp2SOSkw2q/8vQiErxorFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I   OEMAPIC
      FACP   A M I   OEMFACP
      MCFG   A_M_I   OEMMCFG
      OEMB   A_M_I   AMI_OEM
      AAFT   A_M_I   OEMAAFT
      SSDT   DpgPmm  CpuPm

    Sunday, October 25, 2009 4:25 PM

Answers

  • Hello DWEBSTER,

    If the Office XP Pro you have is a full retail license, you are permitted by the End User Licensing Agreement to move the license from the old computer to the new one.

    Yes, uninstall Office 2003 then restart twice before installing Office XP.  After installation, rerun the mgadiag utility and post a fresh report, we'll take a look to make sure all is Genuine.

    Can't say from experience if Office XP works on Vista, but I know of no reason why it would not.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 8:57 PM
    Monday, October 26, 2009 7:04 PM

All replies

  • Hello DWEBSTER,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Right now your computer has a Volume Licensing installation of Office 2003 Professional installed, and this installation was done with a widely-pirated and now-blocked Volume Licensing Key (VLK).  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    You may be using a Volume Licensing edition of Office because of your association with a larger business, educational, or governmental organization.  If so, please contact the tech support people within the organization to have them help you with correcting the Blocked VLK situation.

    If your use of this blocked Volume Licensing edition of Office is not associated with a larger business, educational, or governmental organization, and you purchased this program thinking that it is a retail license for Office Professional 2003 to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting.  As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as these VL installation CDs, and you certainly should not have received a Blocked Product Key for Office Professional 2003.  You should have been sold Genuine retail licensed software.

    If so, your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    There is nothing about recent Windows Updates that has caused your installation of Office to become nongenuine.  What really happened is that at the end of August/beginning of September 2009, Microsoft extensively revised the Office Genuine Advanatge Notifications program and began deploying it with the regular Windows Updates.  This much wider distribution and revised programming is giving the OGA Notifier much more exposure to nongenuine installations of Office that have previously not been evaluated, and that of course is notifiying many more users that their installation of Office is nongenuine.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 26, 2009 1:08 PM
  • Thank you

    I have a prevoius copy of officexp professional which I have the discs for, it was installed once on a now redundant PC, can I put this on my new Vista operated PV.

    I have disc 1, disc 2 and a sevice pack 2 disc, I assume I load them in that order after removing office 2003.
    Monday, October 26, 2009 6:40 PM
  • Hello DWEBSTER,

    If the Office XP Pro you have is a full retail license, you are permitted by the End User Licensing Agreement to move the license from the old computer to the new one.

    Yes, uninstall Office 2003 then restart twice before installing Office XP.  After installation, rerun the mgadiag utility and post a fresh report, we'll take a look to make sure all is Genuine.

    Can't say from experience if Office XP works on Vista, but I know of no reason why it would not.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 8:57 PM
    Monday, October 26, 2009 7:04 PM