subscription expiration RRS feed

  • Question

  • i renewed my subscription with a disc i bought from walmart and everything looks fine except it says i only have one day left one my subscription
    Monday, February 2, 2009 2:56 AM


All replies

  • Hello apbrem, it could take 24-48 hours for your renewal to update.
    Monday, February 2, 2009 3:13 AM
  • Did you renew by entering the key for renewal from the retail package at https://billing.microsoft.com or did you reinstall with the disc and then activate/subscribe with the same LiveID?
    If you renewed at the Billing site, it will take, as Jim noted, 24 hours to reflect the updated suscription status in OneCare.
    If you reinstalled,

    Go to http://billing.microsoft.com/ and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.


    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Monday, February 2, 2009 4:18 PM