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user defaulting to wrong organization RRS feed

  • Question

  • We have 2 organizations (multitenant) on our CRM install. The default organization (ABC) and a SANDBOX.

     

    http://crm.mycompany.com/ABC

     

    http://crm.mycompany.com/SANDBOX

     

    I have one user who is defaulting to the SANDBOX and not the default organization ABC when he types in the url crm.mycomany.com. He is a user in both orgs like all the other users but is the only one who's account defaults to the sandbox. 

     

    Any ideas on what could be the reason he goes to the SANDBOX and not to the default organization ABC? 

     

    Wednesday, November 12, 2008 4:15 PM

Answers

  • The MSCRM_CONFIG database stores the default organization for each user - it's the DefaultOrganizationId field of the systemuser table. I don't know of a supported way to change this, though you should be able to change it directly in the database

    Friday, November 14, 2008 12:17 PM
    Moderator

All replies

  • The MSCRM_CONFIG database stores the default organization for each user - it's the DefaultOrganizationId field of the systemuser table. I don't know of a supported way to change this, though you should be able to change it directly in the database

    Friday, November 14, 2008 12:17 PM
    Moderator
  • This problem comes only if a same user is deploying both the organizations as a Deployment Manager.

    And if he want to be default to ABC Org then he needs make changes at the Registry by going to:

    Computer à HKEY_LOCAL_MACHINE à Software à Microsoft à MSCRM

    And changing the database and Metabase to the ABC database name.

     

    Then he will be mapped as default to ABC and this changes will not effect the other users default.

     

    Hope this may help you.

    Tuesday, November 18, 2008 1:41 AM