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Suddenly my Vista Business product key is invalid RRS feed

  • Question

  • My Toshiba U400 was preloaded with Vista Business and has been working fine since December 2008. When I fired up about a week ago I got the message 'The Windows Vista Business product key you typed is invalid for activation' with 3 options - access with reduced functionality, type a different product key, contact Toshiba - none of which has helped. I have run the following diagnostics.  I would appreciate any assistance.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-GJQQX-9DYQ4-H9MQD
    Windows Product Key Hash: qRzQG5hpfzV4OyKihHkSQJhFV50=
    Windows Product ID: 89576-OEM-7332141-00232
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {A0D5CBC2-AA92-4E55-A553-D9E587DA7A56}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A0D5CBC2-AA92-4E55-A553-D9E587DA7A56}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H9MQD</PKey><PID>89576-OEM-7332141-00232</PID><PIDType>2</PIDType><SID>S-1-5-21-1062466080-313388126-1937165272</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite U400</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.80   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080313000000.000000+000</Date></BIOS><HWID>6A303507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>259F7009F2F5AA0</Val><Hash>y+RZLgO3jtq14tfivuhlUeEzAqc=</Hash><Pid>81605-336-1293472-65976</Pid><PidType>10</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4F20651B9683730</Val><Hash>3WJdltfDEyYi7B8b+f5rgA+afic=</Hash><Pid>81602-920-9105222-68987</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAwABAAIAAgACAAAAAgABAAEAJJTk3vhrYuyggEaDtgdk3ILPprDy9NZM3OFCASSVKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            TOSQCI        TOSQCI00
      HPET            TOSQCI        TOSQCI00
      BOOT            PTLTD         $SBFTBL$
      MCFG            TOSQCI        TOSQCI00
      SLIC            TOSQCI        TOSQCI00
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci

    Thursday, May 27, 2010 11:12 AM

Answers

  • "Stephanie1234" wrote in message
    news:926b699f-ded1-490f-9050-55f15fe127a3...
    > My Toshiba U400 was preloaded with Vista Business and has been working
    > fine since December 2008. When I fired up about a week ago I got the
    > message 'The Windows Vista Business product key you typed is invalid for
    > activation' with 3 options - access with reduced functionality, type a
    > different product key, contact Toshiba - none of which has helped. I have
    > run the following diagnostics. I would appreciate any assistance.
    >
    >
    >
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1648, 9) (null): 0xC004E017
     
    would seem to be the core of your problem
     
    <quote Darin - Forum Owner>
     
    It looks as if Vista's Licensing Store may be corrupt or the data it
    conntains is messed up in some way. Try the below steps to recreate the
    Licensing Store and it data.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd
    %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to
    complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. (use the
    Product key found on the sticker on the side or bottom of the computer and
    Activate using the By Phone method)
     
    </quote>
     
    HTH
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    • Proposed as answer by Darin Smith MS Saturday, May 29, 2010 9:19 PM
    • Edited by Darin Smith MS Saturday, May 29, 2010 9:20 PM made steps easier to read
    • Marked as answer by Darin Smith MS Thursday, June 3, 2010 6:54 PM
    Thursday, May 27, 2010 5:21 PM
    Moderator