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Windows 7 reporting non-genuine after about a month since installed. RRS feed

  • Question

  • Used a valid windows 7 disc, but the evaluation program from the site says its false. here is the diagnostic report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {F07A4E5D-1423-4E48-B8FD-7762D334D467}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F07A4E5D-1423-4E48-B8FD-7762D334D467}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1633538583-2320588658-4188592190</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.18</Version><SMBIOSVersion major="2" minor="5"/><Date>20090224000000.000000+000</Date></BIOS><HWID>7ABB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-2652010
    Installation ID: 018404549610741681350386217785767454643656257636614090
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 10/23/2010 1:24:52 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:23:2010 01:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAeqgWdPzzZP7ye4j9tlmO12rLRCXGFCqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          FX09  
      FACP            DELL          FX09  
      HPET            DELL          FX09  
      MCFG            DELL          FX09  
      SLIC            DELL          FX09  
      DMY2            DELL          FX09  
      SSDT            PmRef        CpuPm


    Saturday, October 23, 2010 6:31 AM

Answers

  • It had originally came with xp installed but at some point over time, we've lost the discs. the windows 7 disc came with my mother's computer when we ordered it from dell.
    The Windows 7 license is ONLY valid on the machine with which it came - your mother's one, in this case.
    You need either to order a set of XP recovery disks from Dell for your machine, or to buy a Retail Full (or Upgrade) Home Premium package from a reputable source (NOT eBay or similar - most copies sold there are counterfeit).
    You could also buy an OEM package for Win7 Home Premium and use the Key from that - but I would recommend against it, as it would then be tied to your machine, and if the machine dies, could  not be moved to another.
     
    If you opt for the Upgrade package, you may have to jump through a few hoops to get your system activated without reinstalling XP first.
    If you buy the Full Retail package, you should simply be able to change the product key and activate that - although you may have to telephone activate.
    If you opt to go back to a legitimate Dell XP recovery set, you will need to do a complete reformat/reinstall - so back up your data first!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 23, 2010 8:14 PM
    Moderator

All replies

  • Used a valid windows 7 disc, but the evaluation program from the site says its false. here is the diagnostic report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    File Scan Data-->

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.18</Version><SMBIOSVersion major="2" minor="5"/><Date>20090224000000.000000+000</Date></BIOS><

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 3
    Trusted time: 10/23/2010 1:24:52 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    How did you acquire your Windows 7?

    Your machine was built before Win 7 was released , and doesn't have the correct BIOS for an OEM SLP Windows 7 install.
    If you bought your Windows 7 anywhere other than Dell, then you bought a counterfeit copy, or a set of recovery discs which were not designed for your machine, and consequently the install is not valid.
    For what version and edition of Windows is your machine licensed according to the COA sticker on the case?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 23, 2010 8:02 AM
    Moderator
  • It had originally came with xp installed but at some point over time, we've lost the discs. the windows 7 disc came with my mother's computer when we ordered it from dell.
    Saturday, October 23, 2010 7:44 PM
  • It had originally came with xp installed but at some point over time, we've lost the discs. the windows 7 disc came with my mother's computer when we ordered it from dell.
    The Windows 7 license is ONLY valid on the machine with which it came - your mother's one, in this case.
    You need either to order a set of XP recovery disks from Dell for your machine, or to buy a Retail Full (or Upgrade) Home Premium package from a reputable source (NOT eBay or similar - most copies sold there are counterfeit).
    You could also buy an OEM package for Win7 Home Premium and use the Key from that - but I would recommend against it, as it would then be tied to your machine, and if the machine dies, could  not be moved to another.
     
    If you opt for the Upgrade package, you may have to jump through a few hoops to get your system activated without reinstalling XP first.
    If you buy the Full Retail package, you should simply be able to change the product key and activate that - although you may have to telephone activate.
    If you opt to go back to a legitimate Dell XP recovery set, you will need to do a complete reformat/reinstall - so back up your data first!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 23, 2010 8:14 PM
    Moderator