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An account which appears to override administrator account

    Question

  • I am running Windows 7.

    I am the administrator and only user of my computer. I've been unable to do things like change my wallpaper or change my homepage.  

    When in the control panel, and I choose internet properties and I want to change the homepage, the option 'use current' is grayed out. The options under 'startup' are also grayed out. 

    When I try to change my wallpaper, I deselect all the choices and then select the one I want, click save. My wallpaper is changes for that session. When I shut down and then re-start, the wallpaper is back to what is was before I changed it. 

    When browsing files, looking for runonce.exe, which I've read can cause problems with the display. I found the file and discovered that the owner of the file is a user called 'trustedinstaller'.  This use has permission to change my display, but I, as the administrator, don't.  I am unable to change 'trustedintaller's permissions. 'trustedinstaller' doesn't appear in the list of users when I go to the mange user accounts part of the control panel.

    Also, when I start Windows, the Windows logo appears, flashes off for a second and then re-appears. I've run Trendmicro and Herdnet and I believe I'm eliminated all the viruses but, these problems remain. I suspect that something is grabbing my computer when I start Windows and overriding the administrator.  Any suggestions?

    • Moved by Just KarlModerator Thursday, February 26, 2015 4:49 PM Looking for the proper forum.
    Wednesday, February 25, 2015 10:13 PM

Answers

  • Hello,

    If Brenton's suggestions don't help, I'd ask in the Windows 7 forum on Microsoft Community.

    As the Microsoft Community is on a different platform, we cannot move the question for you.

    Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion':

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join ('6F6C646B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

    Thursday, February 26, 2015 4:48 PM
    Moderator

All replies

  • Is your profile corrupt? When you look at c:\users\ do you have  bunch of 001 002 003 files in there? If so your profile is corrupt.

    If your computer is on the domain -- it is probably a group policy setting the background.

    Trustedinstaller is a built-in account by Microsoft.

    You can watch the following youtube video to show how to get rid of trusted installer. http://www.youtube.com/watch?v=XbPL5y3ewZQ

    You can also add yourself as a file owner as well following:

    http://helpdeskgeek.com/windows-7/windows-7-how-to-delete-files-protected-by-trustedinstaller/


    Entrepreneur, Strategic Technical Advisor, and Sr. Consulting Engineer - Strategic Services and Solutions Check out my book - Powershell 3.0 - WMI: http://amzn.to/1BnjOmo | Mastering PowerShell Coming in April 2015!

    • Proposed as answer by Brent Blawat Wednesday, February 25, 2015 10:37 PM
    Wednesday, February 25, 2015 10:37 PM
  • Hello,

    The TechNet Sandbox forum is designed for users to try out the new forums functionality. Please be respectful of others, and do not expect replies to questions asked here.

    As it's off-topic here, I am moving the question to the Where is the forum for... forum.

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join ('6F6C646B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

    Thursday, February 26, 2015 4:48 PM
    Moderator
  • Hello,

    If Brenton's suggestions don't help, I'd ask in the Windows 7 forum on Microsoft Community.

    As the Microsoft Community is on a different platform, we cannot move the question for you.

    Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion':

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join ('6F6C646B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

    Thursday, February 26, 2015 4:48 PM
    Moderator