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WGA locked me out! RRS feed

  • Question

  • When I fire up the PC I'm greeted with a gray box which says "this version of windows must be activated" then asks me if I want to do so now. If I click yes, nothing happens.  I can only use safe mode without networking.  xxxxx I don't have the XP disc, it vanished long ago.  Can someone help me with this?
    Monday, October 9, 2006 8:13 PM

Answers

  • Douglas:

     

    Could you log into SAFE MODE and run the diagnostics tool? It may help us figure out whats going on.

     

    WGA does not lock out anything or turn off any functionality. You may be confusing Activation with Validation - whereas Activation is required after 30 days.

     

    -phil

    Tuesday, October 10, 2006 7:46 AM

All replies

  • Try the following:

    1. Reboot your computer into "Safe Mode".

    A description of the Safe Mode Boot options in Windows XP
    http://support.microsoft.com/kb/315222/en-us

    2. Go to Start > Run and type: %systemroot%\system32  then press the Enter key.

    3. Locate these two files: wpa.dbl and wpa.bak

    4. Rename the wpa.dbl file to wpaold.dbl and wpa.bak to wpaold.bak

    5. Reboot your computer into Normal Mode. This will force activation on the following boot. Sometimes if those files get corrupted, they can cause this type of problem.

    If the above procedure does not solve the problem, then try: 

    Guided Help to remove the script that interferes with Windows activation: http://support.microsoft.com/kb/312295/en-us  

    Monday, October 9, 2006 9:19 PM
    Moderator
  • Thanks for the reply.  I could only find WPA.DBL,  the other file doesn't appear.  Should I proceed anyway?
    Monday, October 9, 2006 9:36 PM
  • Yes.
    Monday, October 9, 2006 10:50 PM
    Moderator
  • Ok I did it. The only thing that changed was the substance of the error message which now reads "windows is having difficulty validating the license of this Microsoft product" and again prompts me to click yes to validate and again returns me to the logon page.  I tried the Microsoft KB link you gave me and went through their steps but it appears useless. A number of files and Reg keys it wants me to find are not there in the first place such as the Wgatray.exe. Any other ideas? I'm absolutely stumped on this one. 

     

    Monday, October 9, 2006 11:21 PM
  • Contact a Microsoft Support Specialist: https://support.microsoft.com/oas/default.aspx?gprid=1173
    Tuesday, October 10, 2006 1:27 AM
    Moderator
  • Thanks for trying to help.  I'll contact them.
    Tuesday, October 10, 2006 1:59 AM
  • Douglas:

     

    Could you log into SAFE MODE and run the diagnostics tool? It may help us figure out whats going on.

     

    WGA does not lock out anything or turn off any functionality. You may be confusing Activation with Validation - whereas Activation is required after 30 days.

     

    -phil

    Tuesday, October 10, 2006 7:46 AM
  • Ok I'll get back to you
    Tuesday, October 10, 2006 10:30 AM
  • Ok, I have to ask a stupid question. How do I run diagnostics in safe mode on XP?
    Tuesday, October 10, 2006 10:52 PM
  • Douglas:

     

    You can download the diagnostics tool to your desktop and then copy-paste into a reply here. Be sure to allow network connectivity when booting into Safe Mode!

     

    -phil

    Wednesday, October 11, 2006 7:47 AM
  • ok, I'll post it tonight. Thanks.
    Wednesday, October 11, 2006 11:47 AM
  • Now I'm beyond mad.  When I try to boot up into safe mode w/networking I get an another validation messgae stating "this version of windows is not authenticated. You cannot log on until you validate this copy of windows with microsoft. Please restart in normal mode to activate". It won't let me do anything but boot into safe mode w/out networking.  I know WGA is not supposed to lock you out of your computer.  What the hell is happening here??

    Could this possibly be a virus?

    Wednesday, October 11, 2006 11:14 PM
  • How to Perform a Repair Install of Windows XP
    http://www.michaelstevenstech.com/XPrepairinstall.htm
    Wednesday, October 11, 2006 11:35 PM
    Moderator
  • Douglas:

     

    Windows Genuine Advantage doesn't lock you out at all - infact that specific message you're seeing is because the operating system itself can't identify its own product key (core files *may* have been hit by a virus or corrupt from the hard-drive, but its hard to know).

     

    Also, when you followed the steps above, did you follow them via the KB article that Carey had provided? Something may have been done incorrectly.

     

    -phil

    Thursday, October 12, 2006 8:03 AM
  • Sorry I didn't get back to you sooner, I was out of town.  Ok, well there's two things. First is that I cannot locate the original XP disc which screws if I have to reinstall. The other thing is that it appears this is not a WGA problem, Windows wants me to activate it.  But how can I do that when all it does is return me to the welcome page when I click yes at the activation prompt? I also cannot get network access on safe mode without activating.
    Monday, October 16, 2006 9:34 PM