locked
Genuine Vista ultimate now tells me it's a counterfeit copy. RRS feed

  • Question

  •  

    HI Darrin Smith

     

    Here is the new thread you wanted me to start about this problem.  I clicked the link in your last email and posted my diagnostic report there thinking that was the new thread you wanted me to post into, so sorry about that.  Please find the report below.

     

    I couldn't start vista and it said I had a counterfeit copy.  This is a new pc I have only used a few times in the last month so it's a real copy.  Haven't installed any software at all apart from the stuff Compaq have included with tthe PC so it's all as from the factory.  I couldn't get to the start menu so booted into safe mode command prompt and ran chkdsk.  It found some file system errors and fixed them.  I could then do everything as normal including email, surf and get to start button etc but it stiill doesn't pass the genuine advantage test so doesn't let me update or use ready boost or other things. 

     

    I ran chkdsk again and it took an hour or more to run and fixed some other errors but still has the same problem with updates.  Any ideas what I might do to fix this problem.  Looks like lots of other people are having the same issue as me.

     

    Bruce

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-VFWRT-JGH7R-R933G
    Windows Product Key Hash: gYrJFhcKVmHMbiVVuoEU7w/jsC0=
    Windows Product ID: 89580-OEM-7332132-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E35D89E1-7BD6-4B65-9CDC-890850C192CE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.071023-1545
    TTS Error: M:20080506224055393-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E35D89E1-7BD6-4B65-9CDC-890850C192CE}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R933G</PKey><PID>89580-OEM-7332132-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-1155585498-1868192976-4211064617</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>GF952AA-ABG SR5160AN</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.12 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070611000000.000000+000</Date></BIOS><HWID>09313507018400E8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4F7876C3CB0F2A0</Val><Hash>8TQzidO8HxbIMaNJIJTfT+kUJgs=</Hash><Pid>81602-336-4268087-68374</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

     

     

     

     

    Tuesday, May 6, 2008 1:26 PM

Answers

  •  

    Hello Broozer,

     

    Vista is in, what we call, a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

      From your Diagnostic Report, I see you have a On Disk type Mod-Auth. Meaning there is a critical system file (in your case rpcrt4.dll) that has either been Modified or has become Corrupt. You can see this file listed in your Diagnostic Report by looking for the words "File Mismatch:" under the "File Scan Data-->" line

     

        To resolve the issue, we need to replace the bad file with a unmodified/uncorrupted (known good) copy. You have two options to choose from, to do this:

     

    ----------------------------------------------------------

     

    A) Re-install a past Update that contains this file, which for file rpcrt4.dll would be update KB933729. Unfortunately, most Vista updates can only be installed once. If you were to try to install an update that has already been installed on a system, you will usually get the error "This update does not apply to your system". So, to get around this, you will need to uninstall the update and then re-install the update. To do so, please follow the below steps: 

     

    1)  Try installing update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en if you receive the error "This update does not apply to your system" then Vista isn't going to allow you to re-install this update, so you will need to uninstall it first, then reinstall. (Continue to step 2)

     

    2) Log into Vista in Safe Mode

    3) Click 'Start' button, then Click 'Control Panel'.

    4) Click 'Classic View' in the upper right of the Control Panel window.

    5) Double-Click the icon named 'Programs and Features'.

    6) Click the 'View installed updates' link in the upper right of the Program and Features window.

    7) It may take some time for the list of Updates to appear, please wait.

    8) Right-Click on the update 'KB933729' and select 'Unistall'.

    9) Reboot into Normal Mode

    10) Install update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en

     

    ---------------------------------------------------------- 

     

    B) Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File rpcrt4.dll should be included in the SP1 install.

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that rpcrt4.dll is, in fact, included in SP1. So if this option does not resolve the issue, please see option A).

     

    ----------------------------------------------------------

     

    C) Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

    ----------------------------------------------------------

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     

    Wednesday, May 7, 2008 10:48 PM

All replies

  •  

    Hello Broozer,

     

    Vista is in, what we call, a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

      From your Diagnostic Report, I see you have a On Disk type Mod-Auth. Meaning there is a critical system file (in your case rpcrt4.dll) that has either been Modified or has become Corrupt. You can see this file listed in your Diagnostic Report by looking for the words "File Mismatch:" under the "File Scan Data-->" line

     

        To resolve the issue, we need to replace the bad file with a unmodified/uncorrupted (known good) copy. You have two options to choose from, to do this:

     

    ----------------------------------------------------------

     

    A) Re-install a past Update that contains this file, which for file rpcrt4.dll would be update KB933729. Unfortunately, most Vista updates can only be installed once. If you were to try to install an update that has already been installed on a system, you will usually get the error "This update does not apply to your system". So, to get around this, you will need to uninstall the update and then re-install the update. To do so, please follow the below steps: 

     

    1)  Try installing update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en if you receive the error "This update does not apply to your system" then Vista isn't going to allow you to re-install this update, so you will need to uninstall it first, then reinstall. (Continue to step 2)

     

    2) Log into Vista in Safe Mode

    3) Click 'Start' button, then Click 'Control Panel'.

    4) Click 'Classic View' in the upper right of the Control Panel window.

    5) Double-Click the icon named 'Programs and Features'.

    6) Click the 'View installed updates' link in the upper right of the Program and Features window.

    7) It may take some time for the list of Updates to appear, please wait.

    8) Right-Click on the update 'KB933729' and select 'Unistall'.

    9) Reboot into Normal Mode

    10) Install update KB933729  from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en

     

    ---------------------------------------------------------- 

     

    B) Install Service Pack 1 for Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File rpcrt4.dll should be included in the SP1 install.

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that rpcrt4.dll is, in fact, included in SP1. So if this option does not resolve the issue, please see option A).

     

    ----------------------------------------------------------

     

    C) Repair Windows using System Restore:

    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode

     

    ----------------------------------------------------------

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     

    Wednesday, May 7, 2008 10:48 PM
  • Hey there Darin.  Sorry it took me so long to reply to this thread, kept forgetting to do so.  I have to say thank you very, very much for your post as I followed the advice you put in the first method and it worked great in a few minutes.  So glad you knew what to do as I thought my original copy of Vista Ultimate might not be usable any more.  You were a great help thanks.  Hope your post will help others who might be having the same probs.

    Bruce

      

     

    Friday, June 20, 2008 7:16 AM
  • Thanks Broozer, that means allot . Just glad we fixed your issue!

     

     

    Darin

    Friday, June 20, 2008 8:14 PM
  • me too. Just had a problem for the second time of being suddenly locked out of my computor by passwords mysteriously arising. The stores didn't tell me right away that for $29 you can get your passwords destroyed by a simple F8 entry to safe mode. Instead they wanted $99 and up to check out my system for virus's. A friend did it for $25 as well as a clean up job on it. The last time it happened all the stores told me they couldn't fix it and it sat around for a year before this helper above fixed it in 10 minutes by destroying the passwords. I had already given it to him by then and spent over $200 getting a new tower. I tell you this is a $ world. 

    Monday, March 22, 2010 6:51 PM