Office Standard 2007 does not accept the 25 character product key on the label

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  Hello,

   

   

  We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

  Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

   

  Step 2 is tell us about the COA. Tell us:

  
  1. What edition of Windows XP is it for, Home, Pro, or Media Center?
  2. Does it read "OEM Software" or "OEM Product" in black lettering?
  3. Or, does it have the computer manufacturer's name in black lettering?
  4. DO NOT post the Product Key.
  5. Please also provide a short description of the issue you are experiencing.

   

  NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.
  

   

  Thank you,

   

  Stephen HOlm, MS

  Wednesday, August 29, 2007 3:16 AM
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  Office Standard 2007 product key has 2-zeroes in it and when I type it in, I get a message that says "no zeros" and truncates.  I'm not sure if I have the correct key but including hyphens it's the only 26 character alfanumeria around.

  Monday, October 15, 2007 11:20 PM
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  Hello D.O.T.

   

  Can you run the diagnostic test and post your results back in this thread? The directions are the last post in this thread I was working with another poster.

   

  Thank you.

   

  Stephen Holm, MS

  Monday, October 15, 2007 11:23 PM
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  Hello Stephen. I am having a similar problem. I purchased an OEM copy of MS Office Professional 2007 (medialess with only a CD case & sticker) with my new Vista desktop. Unfortunately I had to return it to the supplier to get some hardware issues resolved. when it came back the hard drive was cleaned & didn't have the OEM version of the s/w installed.
  
  I thought i'd download the trial version & attempt to get it installed - it simply doesn't let me go past the product key entry screen. the message i get is: "This key is incorrect. Verify that you have the  correct key, and then retype it."
  
  the results from running the diagnostic s/w is included below.
  
  Please advise.
  
  many thanks,
  Sanjay.
  
  
  
  
  Diagnostic Report (1.7.0066.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Validation Code: 0
  Online Validation Code: 0x0
  Cached Validation Code: N/A, hr = 0x80004005
  Windows Product Key: *****-*****-DWBKD-7QYRT-449VJ
  Windows Product Key Hash: Yu3UQZoKMC8sV7v1jM5N6Az6+PI=
  Windows Product ID: 89587-OEM-7347601-99382
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 6.0.6000.2.00010100.0.0.001
  CSVLK Server: N/A
  CSVLK PID: N/A
  ID: {51B5EC5C-60C8-496D-8783-13402DB6C5BA}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.7.59.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Ultimate
  Architecture: 0x00000009
  Build lab: 6000.vista_gdr.070828-1515
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{51B5EC5C-60C8-496D-8783-13402DB6C5BA}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-449VJ</PKey><PID>89587-OEM-7347601-99382</PID><PIDType>3</PIDType><SID>S-1-5-21-2725755478-2733219545-2921292601</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N32-E SLI PLUS ACPI BIOS Revision 0603</Version><SMBIOSVersion major="2" minor="4"/><Date>20070305000000.000000+000</Date></BIOS><HWID>F0313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 
  
  Spsys.log Content: 0x80070002
  
  
  
  

  Wednesday, December 5, 2007 1:00 AM
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  Hello neverexpert,

   

   I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information if possible: 

   - Your product key for (Office or Windows)

  Please post the last 15 alpha/numeric characters of your product key

  -  Business location where purchased

  -  Business Address where purchased

  -  Phone number where purchased

  -  Point of Contact @ the Business (if you had any)

  -  If purchased on the internet please provide the website

  -  What alias was the individual using online?

  Usually this is prevalent with people who are selling software on auctions sites

  -  Provide us with your email address, telephone number and/or Cell number so we can reach you and provide you with   an update.

  -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?

  Please provide the detailed information for the location.

  -  Is the computer a commercial built system or was the system custom built by a local shop?

  -- Please provide all the details.

  -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

  - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

  If so please provide location details including webpage.

   

            Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

   

  Thank you,

  Matt Prall, MS
  OGA Forum Manager

  Tuesday, January 29, 2008 4:50 PM