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Problems downloading templates RRS feed

  • Question

  • I converted a trial version of student office after purchasing the software. When I try to download templates it takes me to the validation page.  When I run it says I do not have any office software on the computer.  I ran the diagnostic program and this is what it says
    I can't download the templates

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B2740712-AEA8-4316-A253-038FBB6B8A93}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B2740712-AEA8-4316-A253-038FBB6B8A93}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-4021649549-199265444-2586300387</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.56     </Version><SMBIOSVersion major="2" minor="4"/><Date>20080514000000.000000+000</Date></BIOS><HWID>79303507018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>C069D25CC7C2E2E</Val><Hash>AALpIaP7Ldac/P/7WJcMBSnc3WM=</Hash><Pid>54186-641-6033513-17163</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7E72ED924EFCF24</Val><Hash>ggAOzRc6LGwqYp9Dn0dye/LXWac=</Hash><Pid>81602-914-0155197-68280</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Monday, September 1, 2008 11:29 PM

Answers

  • I had forgotten about the internet explorer run as an administrator.  That did the trick.  Thanks
    Rae
    • Marked as answer by RickImAPC Friday, September 5, 2008 8:31 PM
    Friday, September 5, 2008 7:39 PM

All replies

  • Rae, it appears you currently have two versions of Office currently installed and running. First I would like for you to please uninstall Office XP through the control panel. Next try the validation process.  Should this not work I would like for you to follow the guidance below: 

    Office XP Removal Instructions ONLY:

    The link here references Knowledge Base (KB) article http://support.microsoft.com/kb/290301This will allow you to download the Windows Installer Cleanup Utility and provides detailed information on its use. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     Restart your computer and try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button. .  If validation is still failing please follow the steps below:

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool:
    http://go.microsoft.com/fwlink/?linkid=52012  click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    Next I would like for you to also remove Microsoft Office 2007 then reinstall it using the product key you received when you converted it.  Please know this issue appears to be outside the scope of the Genuine Advantage forum. If the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/




    Thank you,


    Stephen Holm, MS


    Stephen Holm
    Tuesday, September 2, 2008 5:11 PM
  • RaeM,

    Lori also posted this in one of her recent responses. This may or may not help you.

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    WINDOWS VISTA:

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW. This will allow IE to start with administrator privileges.

    6) In the new Internet Explorer session, manually type or copy this URL http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.

    What happened?  Are the results different? Please re-post here should you need further assistance.  Thank you.

     Rick, MS

    Tuesday, September 2, 2008 6:21 PM
  • I had forgotten about the internet explorer run as an administrator.  That did the trick.  Thanks
    Rae
    • Marked as answer by RickImAPC Friday, September 5, 2008 8:31 PM
    Friday, September 5, 2008 7:39 PM
  • RaeM,

    Very good to hear. Thank you for visiting the WGA forum.

    Rick, MS


    Friday, September 5, 2008 8:26 PM