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  • Question

  •  

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-4D8GM-B6XX4-M29T8
    Windows Product Key Hash: JVqnobV18XS+MXD9QdHi+YO7An8=
    Windows Product ID: 55274-643-1962836-23806
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {5B9FB1F2-01FA-4975-8DF5-3D95CD6B6FEB}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5B9FB1F2-01FA-4975-8DF5-3D95CD6B6FEB}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-M29T8</PKey><PID>55274-643-1962836-23806</PID><PIDType>1</PIDType><SID>S-1-5-21-606747145-842925246-1417001333</SID><SYSTEM><Manufacturer>HP Pavilion 05</Manufacturer><Model>P9855A-ABA 503w</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="31"/><Date>20020723000000.000000+000</Date></BIOS><HWID>7F3F3B4F0184203E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Tuesday, September 18, 2007 4:20 AM

Answers

  • Hello Crystal,

     

         Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Pro  product key installed on this computer was not assigned by Microsoft. The key was most likely generated by a non-sanctioned key generator. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).  The product key found on your computer has been detected on multiple computers. You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key found in your diagnostic results.    

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Media Center before any further complications occur from being non-genuine. As a customer there are available options you may choose for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab who evaluates EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, September 18, 2007 11:30 PM
  • Crystal_R07,

     

    Right now, your HP Pavilion computer has a Volume Licensing (VL) edition of XP Pro installed (Line 11), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, as in your case, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, a Volume License for XP is an upgrade-only license and can never be used as the original or base license for XP on a computer.

     

    If you search the forum for the part of the VLK reported by the mgadiag utility, 4D8GM-B6XX4-M29T8, you will see that more than ten other posters have submitted reports with that same blocked VLK.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    Your HP Pavilion computer shipped from HP with a licensed Windows XP operating system, as shown by the CoA affixed to the computer.  If you would like to return to the genuine XP Operating System that shipped with your HP, use the Recovery solution that was supplied by HP with the computer when new.  If you do not have the recovery CD, then it may have a recovery partition on the hard disk drive from which you can conduct a destructive reimaging of the hard disk, which has the advantage of being much faster than a disc-based reinstallation.  Hopefully whoever installed the nongenuine copy of XP Pro on the computer did not delete the recovery partition.  If you need further assistance getting recovery CDs, please contact HP tech support or HP customer service.

     

    Please be sure to backup or otherwise offload any data from the hard disk since a clean installation or reimaging will destroy all personal user data on the disk.

    Wednesday, September 19, 2007 2:32 AM

All replies

  • Hello Crystal,

     

         Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Pro  product key installed on this computer was not assigned by Microsoft. The key was most likely generated by a non-sanctioned key generator. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).  The product key found on your computer has been detected on multiple computers. You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key found in your diagnostic results.    

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example. Have you taken your computer in for maintenance? Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Media Center before any further complications occur from being non-genuine. As a customer there are available options you may choose for a resolution. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. We have a 3rd party registered Cryptography lab who evaluates EVERY (really!) submission for the High-Quality Counterfeit replacement program - as they have a pre-determined subset of items they look for.

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

    Tuesday, September 18, 2007 11:30 PM
  • Crystal_R07,

     

    Right now, your HP Pavilion computer has a Volume Licensing (VL) edition of XP Pro installed (Line 11), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, as in your case, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

     

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, a Volume License for XP is an upgrade-only license and can never be used as the original or base license for XP on a computer.

     

    If you search the forum for the part of the VLK reported by the mgadiag utility, 4D8GM-B6XX4-M29T8, you will see that more than ten other posters have submitted reports with that same blocked VLK.

     

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

     

    Your HP Pavilion computer shipped from HP with a licensed Windows XP operating system, as shown by the CoA affixed to the computer.  If you would like to return to the genuine XP Operating System that shipped with your HP, use the Recovery solution that was supplied by HP with the computer when new.  If you do not have the recovery CD, then it may have a recovery partition on the hard disk drive from which you can conduct a destructive reimaging of the hard disk, which has the advantage of being much faster than a disc-based reinstallation.  Hopefully whoever installed the nongenuine copy of XP Pro on the computer did not delete the recovery partition.  If you need further assistance getting recovery CDs, please contact HP tech support or HP customer service.

     

    Please be sure to backup or otherwise offload any data from the hard disk since a clean installation or reimaging will destroy all personal user data on the disk.

    Wednesday, September 19, 2007 2:32 AM
  • I just bought a lap top computer from wal-mart the product key on the bottom of computer does not work when i put it in the product code area please help  *****-*****-hpbhp-b9qmk-6gb3w

     

    Sunday, January 20, 2008 9:21 PM
  • Douglas Widdowson,

     

    Please edit your post to remove the Product Key!

    Monday, January 21, 2008 2:30 AM
  • Hello Douglas,

    Can you please tell us in which program you are attempting to enter your product key for?

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

     

    Monday, January 21, 2008 6:56 PM
  • I just purchased some compaqs at an auction.  They all have COA's on the side of the computer.  The licences are for Windows XP Professional 1-2cpu.  Where can I get a disk to reinstall the OS?

     

    Monday, January 21, 2008 7:50 PM
  • Hello bigrayray08,

     

    You will need to contact the manufacturer of the system to obtain a recovery CD for your system.  You can retrieve various contact methods for HP (previously Compaq) here: http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1 or you may call them directly at 1-800-474-6836.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 7:56 PM