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  • Question

  •  

    I am unable to sign onto my online banking account.  It all started when I installed a new third party internet security program.  

    Saturday, March 31, 2018 3:51 PM

Answers

  • Hi Stumped4sure.

    You should try using another PC when that program is not installed and check if you're able to login to your online banking account: if you can, it is highly likely that the security program is the reason of the problem, therefore you should ask for support to the program's manufacturer.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Saturday, March 31, 2018 3:59 PM
  • Also might ask for help with browser over here.

    https://answers.microsoft.com/en-us/edge

    https://answers.microsoft.com/en-us/ie

     

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Saturday, March 31, 2018 4:08 PM

All replies

  • Hi Stumped4sure.

    You should try using another PC when that program is not installed and check if you're able to login to your online banking account: if you can, it is highly likely that the security program is the reason of the problem, therefore you should ask for support to the program's manufacturer.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Saturday, March 31, 2018 3:59 PM
  • Also might ask for help with browser over here.

    https://answers.microsoft.com/en-us/edge

    https://answers.microsoft.com/en-us/ie

     

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Saturday, March 31, 2018 4:08 PM