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Windows 7 Professional : error 0xC004E003 RRS feed

  • Question

  • I have this Windows 7 installed for my system since the day I bought it from day one
    The validation problem since my last update on yesterday. Not sure what causing the problem

    I've run the diagnostics and these are the results.  Thank You.



    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PYCTR-T7G8G-WB4X9
    Windows Product Key Hash: VDLvnE1gzbjpePlh7BljgO/Qf8Y=
    Windows Product ID: 00371-838-3351286-85320
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1CC3857E-F981-4967-A5F8-8B32BFCB0D8E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: E:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1CC3857E-F981-4967-A5F8-8B32BFCB0D8E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WB4X9</PKey><PID>00371-838-3351286-85320</PID><PIDType>5</PIDType><SID>S-1-5-21-3673392343-93209271-2527133470</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100824000000.000000+000</Date></BIOS><HWID>176F3807018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-838-335128-00-4105-7601.0000-2882011
    Installation ID: 002713827870009794967482492922492266940270669284594780
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WB4X9
    License Status: Unlicensed
    Remaining Windows rearm count: 4
    Trusted time: 15/10/2011 12:22:26 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004F022
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:15:2011 00:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PgAAAAEACQABAAEAAAACAAAAAgABAAEACrbuEfabagMIhcKPfIeUigw1Rrzkv4Q0vlLUCWI9kOGJdtgD6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      EUDS            GBT          
      TAMG            GBT           GBT   B0
      SSDT            INTEL        PPM RCM
      SLIC            HPQOEM        SLIC-MPC
    Saturday, October 15, 2011 7:49 AM

Answers

  • If you have the Windows OS DVD you can try to clear the loader from the MBR.

    Here are the intructions.

    * Boot up the PC from your Windows installation disk
    * Select the "Repair your computer" option
    * Select "Command Prompt"
    * Input "bootsect.exe /nt60 SYS /force" (without quotes)
    * Restart the PC

    Once you have done this, re-post another MGADiag Report.

     

     

    • Proposed as answer by Darin Smith MS Tuesday, October 18, 2011 9:53 PM
    • Marked as answer by Darin Smith MS Wednesday, October 19, 2011 10:47 PM
    Sunday, October 16, 2011 1:52 AM

All replies

  • There is something odd in your report. It shows a retail motherboard with a Hewlett Packard slic table. It appears to me that an activation exploit was used at some point. 

     

    Please give us a little history on your installation.

    Saturday, October 15, 2011 12:52 PM
    Answerer
  • That's interesting because I am not using Hewlett Packard. I have my system custom build by a local computer store and the Windows7 installed by them as well.

    I have brought the whole system back to the store twice due to the hardware failure which causing the system to crash.

     

    Its been more than a year since I bought the system, not sure if they will refund the money I've paid for the Windows 7. I wondering what is my options now?

    Should I reinstall the fresh OS with the same copy of Windows 7 I've got from the store? Or I should buy a new Windows 7 from another retail store?

     

    Thanks.

    Saturday, October 15, 2011 6:34 PM
  • You are using a retail copy of Windows 7.  What you need to do is have the store remove the exploit.  

    SLIC HPQOEM SLIC-MPC

    It does not appear to be Windows that is the problem.  Reinstallation of Windows would seem too drastic at this point.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, October 15, 2011 7:06 PM
    Answerer
  • I agree with Colin. At some point a bios emulator was used in an attempt to fool Windows Activation Technologies. I think when that didn't work the product key was changed to a retail one. The remains of the exploit have to be removed.
    Saturday, October 15, 2011 8:46 PM
    Answerer
  • If you have the Windows OS DVD you can try to clear the loader from the MBR.

    Here are the intructions.

    * Boot up the PC from your Windows installation disk
    * Select the "Repair your computer" option
    * Select "Command Prompt"
    * Input "bootsect.exe /nt60 SYS /force" (without quotes)
    * Restart the PC

    Once you have done this, re-post another MGADiag Report.

     

     

    • Proposed as answer by Darin Smith MS Tuesday, October 18, 2011 9:53 PM
    • Marked as answer by Darin Smith MS Wednesday, October 19, 2011 10:47 PM
    Sunday, October 16, 2011 1:52 AM
  • Thank you for all these useful information. I will try it tonight.
    Sunday, October 16, 2011 4:08 AM