Answered by:
Windows 7 Professional : error 0xC004E003

Question
-
I have this Windows 7 installed for my system since the day I bought it from day one
The validation problem since my last update on yesterday. Not sure what causing the problem
I've run the diagnostics and these are the results. Thank You.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PYCTR-T7G8G-WB4X9
Windows Product Key Hash: VDLvnE1gzbjpePlh7BljgO/Qf8Y=
Windows Product ID: 00371-838-3351286-85320
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1CC3857E-F981-4967-A5F8-8B32BFCB0D8E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: E:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1CC3857E-F981-4967-A5F8-8B32BFCB0D8E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WB4X9</PKey><PID>00371-838-3351286-85320</PID><PIDType>5</PIDType><SID>S-1-5-21-3673392343-93209271-2527133470</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20100824000000.000000+000</Date></BIOS><HWID>176F3807018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-838-335128-00-4105-7601.0000-2882011
Installation ID: 002713827870009794967482492922492266940270669284594780
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: WB4X9
License Status: Unlicensed
Remaining Windows rearm count: 4
Trusted time: 15/10/2011 12:22:26 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F022
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:15:2011 00:00
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: PgAAAAEACQABAAEAAAACAAAAAgABAAEACrbuEfabagMIhcKPfIeUigw1Rrzkv4Q0vlLUCWI9kOGJdtgD6oI=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM
SLIC HPQOEM SLIC-MPCSaturday, October 15, 2011 7:49 AM
Answers
-
If you have the Windows OS DVD you can try to clear the loader from the MBR.
Here are the intructions.
* Boot up the PC from your Windows installation disk
* Select the "Repair your computer" option
* Select "Command Prompt"
* Input "bootsect.exe /nt60 SYS /force" (without quotes)
* Restart the PCOnce you have done this, re-post another MGADiag Report.
- Proposed as answer by Darin Smith MS Tuesday, October 18, 2011 9:53 PM
- Marked as answer by Darin Smith MS Wednesday, October 19, 2011 10:47 PM
Sunday, October 16, 2011 1:52 AM
All replies
-
There is something odd in your report. It shows a retail motherboard with a Hewlett Packard slic table. It appears to me that an activation exploit was used at some point.
Please give us a little history on your installation.
Saturday, October 15, 2011 12:52 PMAnswerer -
That's interesting because I am not using Hewlett Packard. I have my system custom build by a local computer store and the Windows7 installed by them as well.
I have brought the whole system back to the store twice due to the hardware failure which causing the system to crash.
Its been more than a year since I bought the system, not sure if they will refund the money I've paid for the Windows 7. I wondering what is my options now?
Should I reinstall the fresh OS with the same copy of Windows 7 I've got from the store? Or I should buy a new Windows 7 from another retail store?
Thanks.
Saturday, October 15, 2011 6:34 PM -
You are using a retail copy of Windows 7. What you need to do is have the store remove the exploit.
SLIC HPQOEM SLIC-MPC
It does not appear to be Windows that is the problem. Reinstallation of Windows would seem too drastic at this point.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Edited by CbarnhorstEditor Saturday, October 15, 2011 7:08 PM
Saturday, October 15, 2011 7:06 PMAnswerer -
I agree with Colin. At some point a bios emulator was used in an attempt to fool Windows Activation Technologies. I think when that didn't work the product key was changed to a retail one. The remains of the exploit have to be removed.Saturday, October 15, 2011 8:46 PMAnswerer
-
If you have the Windows OS DVD you can try to clear the loader from the MBR.
Here are the intructions.
* Boot up the PC from your Windows installation disk
* Select the "Repair your computer" option
* Select "Command Prompt"
* Input "bootsect.exe /nt60 SYS /force" (without quotes)
* Restart the PCOnce you have done this, re-post another MGADiag Report.
- Proposed as answer by Darin Smith MS Tuesday, October 18, 2011 9:53 PM
- Marked as answer by Darin Smith MS Wednesday, October 19, 2011 10:47 PM
Sunday, October 16, 2011 1:52 AM -
Thank you for all these useful information. I will try it tonight.Sunday, October 16, 2011 4:08 AM