Cannot pass Microsoft Genuine Advantage check, but Windows valid RRS feed

  • Question

  • I'm trying to download some software that require a Microsoft Genuine Advantage check, but cannot pass it for some reason. I receive the message "A problem has been encountered during the Microsoft Genuine Advantage validation process. Due to technical difficulties, we are unable to determine whether your operating system is genuine at this time. Please return later to complete the validation process." (The error code is [0x80080100]). I've run the diagnostic check at http://www.microsoft.com/genuine/diag/, and all components pass.

    I've never had problems before, and I've been running this install for many months. My copy of Windows is valid and activated. I just successfully repeated phone activation after running slui.exe 4, which didn't help. Windows is up to date (Windows 7 Professional 64-bit).

    Any help fixing this is much appreciated.


    Diagnostic Report (1.9.0027.0):


    Windows Validation Data-->


    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-J4FDC-8JDRF-GKPHR

    Windows Product Key Hash: BUe+iPrAiZrCD9zPARSaL9v/I9E=

    Windows Product ID: 00371-152-2372786-85689

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {E255A428-82BA-4DC4-B04A-88A9917A023F}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A


    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Ultimate 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Matthew\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E255A428-82BA-4DC4-B04A-88A9917A023F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GKPHR</PKey><PID>00371-152-2372786-85689</PID><PIDType>5</PIDType><SID>S-1-5-21-1505081668-2406828819-1042816869</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-DS3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F10a</Version><SMBIOSVersion major="2" minor="4"/><Date>20090805000000.000000+000</Date></BIOS><HWID>84BA3607018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>7A5670A69738F0A</Val><Hash>Uolybd5GK3V/HjNui83/c1Dwgos=</Hash><Pid>81608-901-1619927-65007</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->

    Software licensing service version: 6.1.7600.16385


    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-152-237278-01-3081-7600.0000-3012009

    Installation ID: 005192104512232415733130888015608445594791436735152273

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: GKPHR

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 19/10/2010 9:43:11 PM


    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x80072EE7

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:5:2010 22:30

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:



    HWID Data-->



    OEM Activation 1.0 Data-->



    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value




      TAMG GBT   GBT   B0

      SSDT PmRef Cpu0Cst

      SSDT PmRef Cpu0Cst

      SSDT PmRef Cpu0Cst

      SSDT PmRef Cpu0Cst

      SSDT PmRef Cpu0Cst


    Tuesday, October 19, 2010 10:57 AM


All replies

  • HrOnline: 0x80072EE7

    THis is typicly caused by a misconfigured firewall or proxy or some other connection issue with the validation server. Try validating at a later time, check firewall and proxy settings, insure you are using Internet Explorer to validate.

    • Proposed as answer by David. FModerator Tuesday, October 19, 2010 9:00 PM
    • Unproposed as answer by snafu109 Thursday, October 21, 2010 2:35 AM
    Tuesday, October 19, 2010 12:03 PM
  • Thanks for the response Carl.

    I tried disabling Windows Firewall and validating again. I have no proxy, and used Internet Explorer. Still didn't work. Any other suggestions? I'm plugged directly into our modem via a network cable, with the usual network settings, and haven't had connectivity issues with any other application.

    Thursday, October 21, 2010 2:34 AM
  • Visit  Microsoft Genuine Advantage – Diagnostic Site and click on  Start Diagnostics.

    Carey Frisch
    Thursday, October 21, 2010 2:56 AM
  • Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Thursday, October 21, 2010 7:08 AM
  • If you are still having problems then I suggst you open a no cost WGA support incident. http://support.microsoft.com/gp/contactwga

    Sorry I couldn't be more helpful

    Thursday, October 21, 2010 1:28 PM
  • "snafu109" wrote in message news:4c6895b2-f1e8-4ee9-ab50-57903ed6f254...

    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled

    Hmmmm - one person reported that using Chrome for the validation exercise worked, where IE failed every time - it's worth a go!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, October 21, 2010 1:32 PM
  • same problem is facing with my os
    Friday, October 22, 2010 5:35 AM
  • Thanks for your help anyway. I've contacted them.
    Friday, October 22, 2010 10:40 AM