Before Posting a Question, Please Follow These Instructions RRS feed

  • General discussion

  • To help us analyze and troubleshoot a
    non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question. 

    Thank you!


    Diagnostics Tool Information:

    The Microsoft Genuine Advantage Diagnostic Tool provides detailed information about the Microsoft Genuine Advantage components and settings currently on your system.  The tool allows you to diagnose and automatically resolve problems in some cases.

    The data you choose to collect with this tool does not contain any information that can personally identify you and can be fully reviewed before being sent to Microsoft Support.


    Carey Frisch
    Tuesday, October 20, 2009 2:34 PM