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Windows 7 not genuine message on Dell Inspiron RRS feed

  • Question

  • Hello,

    My computer started giving me a message that my copy of windows is not genuine. My Dell originally came with windows vista, but I was able to get a free upgrade disc from Dell. I have had the pc for almost 3 years and it just started giving me not-genuine message. Please help! Thank you!

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-Y4J9P-2TWX3-YV83X
    Windows Product Key Hash: xA3Twj8FvTYqcIIvM2ena96dDw4=
    Windows Product ID: 00359-OEM-8882405-98085
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6A52D15F-DC9A-4DD5-B9DD-FE98E55F55C9}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6A52D15F-DC9A-4DD5-B9DD-FE98E55F55C9}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YV83X</PKey><PID>00359-OEM-8882405-98085</PID><PIDType>3</PIDType><SID>S-1-5-21-200125164-2757381165-3944615895</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1440                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20091221000000.000000+000</Date></BIOS><HWID>33F40500010000F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65540</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: PASS
    Event Time Stamp: 4:2:2013 18:51
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09   
      FACP            DELL          WN09   
      HPET            DELL          WN09   
      MCFG            DELL          WN09   
      SLIC            DELL          WN09   
      OSFR            DELL          WN09   
      SSDT            PmRef        CpuPm

    Wednesday, April 3, 2013 1:19 AM

Answers

All replies

  •  Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

    That's an unusual error!

    I'm not sure which service that applies to.

    This may help pin it down....

    Please download the Farbar Service Scanner from

     

    http://www.bleepingcomputer.com/download/farbar-service-scanner/

     

    Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 3, 2013 10:38 AM
    Moderator
  • Thank you for responding!

    Farbar Service Scanner Version: 03-03-2013
    Ran by Michael (administrator) on 03-04-2013 at 08:06:44
    Running from "C:\Users\Michael\Downloads"
    Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Attempt to access Yahoo IP returned error. Yahoo IP is offline
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    Windows Update:
    ============
    wuauserv Service is not running. Checking service configuration:
    The start type of wuauserv service is OK.
    The ImagePath of wuauserv service is OK.
    The ServiceDll of wuauserv service is OK.


    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    PlugPlay Service is not running. Checking service configuration:
    The start type of PlugPlay service is OK.
    The ImagePath of PlugPlay service is OK.


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****

    Wednesday, April 3, 2013 2:08 PM
  • Hmm  - so the plugplay service is having problems?

    Please run the following commands n an elevated command prompt window and post the results

    SC QC PLUGPLAY
    SC QUERYEX PLUGPLAY
    SC QUERYEX WINDEFEND
    SC QUERYEX WUAUSERV
    SC QUERYEX SPPSVC
    SC QUERYEX SPPUINOTIFY
     
    .

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Wednesday, April 3, 2013 2:15 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SC QC PLUGPLAY SC QUERYEX PLUGPLAY SC QUERYEX WINDEFEND SC Q
    UERYEX WUAUSERV
    [SC] QueryServiceConfig FAILED 122:

    The data area passed to a system call is too small.

    [SC] GetServiceConfig needs 326 bytes

    C:\Windows\system32>
    C:\Windows\system32>SC QUERYEX SPPSVC

    SERVICE_NAME: SPPSVC
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 2464
            FLAGS              :

    C:\Windows\system32>
    C:\Windows\system32>SC QUERYEX SPPUINOTIFY .
    Wednesday, April 3, 2013 2:28 PM
  • Not sure what happened there - may be my fault

    try this set instead

    SC QC PLUGPLAY
    SC QUERYEX PLUGPLAY
    SC QUERYEX WINDEFEND
    SC QUERYEX WUAUSERV
    SC QUERYEX SPPSVC
    SC QUERYEX SPPUINOTIFY
     
    .


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 3, 2013 2:32 PM
    Moderator
  • Sorry about that, it was probably my own mistake. I hope this is better.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SC QC PLUGPLAY
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: PLUGPLAY
            TYPE               : 20  WIN32_SHARE_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k DcomLaunch
            LOAD_ORDER_GROUP   : PlugPlay
            TAG                : 0
            DISPLAY_NAME       : Plug and Play
            DEPENDENCIES       :
            SERVICE_START_NAME : LocalSystem

    C:\Windows\system32>SC QUERYEX PLUGPLAY

    SERVICE_NAME: PLUGPLAY
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 193  (0xc1)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>SC QUERYEX WINDEFEND

    SERVICE_NAME: WINDEFEND
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 2592
            FLAGS              :

    C:\Windows\system32>SC QUERYEX WUAUSERV

    SERVICE_NAME: WUAUSERV
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 193  (0xc1)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>SC QUERYEX SPPSVC

    SERVICE_NAME: SPPSVC
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 2464
            FLAGS              :

    C:\Windows\system32>SC QUERYEX SPPUINOTIFY

    SERVICE_NAME: SPPUINOTIFY
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 1008
            FLAGS              :

    C:\Windows\system32>
    C:\Windows\system32>.

    Thursday, April 4, 2013 3:45 AM
  • From what I can make out, that error code implies the executable is corrupted.

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, April 4, 2013 1:14 PM
    Moderator
  • results of SFC/SCANNOW command:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SFC/SCANNOW

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of them.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    The system file repair changes will take effect after the next reboot.

    C:\Windows\system32>

    ______________________________________________________________

    NEW MGADiag report:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-Y4J9P-2TWX3-YV83X
    Windows Product Key Hash: xA3Twj8FvTYqcIIvM2ena96dDw4=
    Windows Product ID: 00359-OEM-8882405-98085
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6A52D15F-DC9A-4DD5-B9DD-FE98E55F55C9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6A52D15F-DC9A-4DD5-B9DD-FE98E55F55C9}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YV83X</PKey><PID>00359-OEM-8882405-98085</PID><PIDType>3</PIDType><SID>S-1-5-21-200125164-2757381165-3944615895</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1440                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20091221000000.000000+000</Date></BIOS><HWID>33F40500010000F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65540</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: PASS
    Event Time Stamp: 4:2:2013 18:51
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09   
      FACP            DELL          WN09   
      HPET            DELL          WN09   
      MCFG            DELL          WN09   
      SLIC            DELL          WN09   
      OSFR            DELL          WN09   
      SSDT            PmRef        CpuPm

    Here is the link to the BCS.log file: http://sdrv.ms/10D8wST

    Friday, April 5, 2013 2:28 AM
  • You have a fair amount of corruption present -

    Line 65467: 2013-04-04 09:33:44, Info                  CSI    000003c6 [SR] Repairing 18 (0x0000000000000012) components
    	Line 65468: 2013-04-04 09:33:44, Info                  CSI    000003c7 [SR] Beginning Verify and Repair transaction
    	Line 65471: 2013-04-04 09:33:44, Info                  CSI    000003c9 [SR] Cannot repair member file [l:22{11}]"cabinet.dll" of Microsoft-Windows-cabinet, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65474: 2013-04-04 09:33:44, Info                  CSI    000003cb [SR] Cannot repair member file [l:14{7}]"wdi.dll" of Microsoft-Windows-DiagnosticInfrastructure-Client, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65477: 2013-04-04 09:33:44, Info                  CSI    000003cd [SR] Cannot repair member file [l:20{10}]"WUDFPf.sys" of Microsoft-Windows-DriverFrameworks-UserMode, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65480: 2013-04-04 09:33:44, Info                  CSI    000003cf [SR] Cannot repair member file [l:20{10}]"wecsvc.dll" of Microsoft-Windows-EventCollector, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65483: 2013-04-04 09:33:44, Info                  CSI    000003d1 [SR] Cannot repair member file [l:22{11}]"msdfmap.dll" of Microsoft-Windows-Microsoft-Data-Access-Components-(MDAC)-RDS-DataFactory-Handler-Dll, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65488: 2013-04-04 09:33:44, Info                  CSI    000003d4 [SR] Cannot verify component files for Microsoft-Windows-MSF.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 65493: 2013-04-04 09:33:44, Info                  CSI    000003d7 [SR] Cannot verify component files for Microsoft-Windows-Rights-Management-Client-v1-API.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 65498: 2013-04-04 09:33:44, Info                  CSI    000003da [SR] Cannot verify component files for Microsoft-Windows-Registry-CommandLine-Editor.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 65501: 2013-04-04 09:33:44, Info                  CSI    000003dc [SR] Cannot repair member file [l:32{16}]"Robocopy.exe.mui" of Microsoft-Windows-Robocopy.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65504: 2013-04-04 09:33:44, Info                  CSI    000003de [SR] Cannot repair member file [l:20{10}]"regsvc.dll" of Microsoft-Windows-RemoteRegistry-Service, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65507: 2013-04-04 09:33:44, Info                  CSI    000003e0 [SR] Cannot repair member file [l:18{9}]"SPInf.dll" of Microsoft-Windows-SPInf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65510: 2013-04-04 09:33:44, Info                  CSI    000003e2 [SR] Cannot repair member file [l:30{15}]"tipresx.dll.mui" of Microsoft-Windows-TabletPC-InputPanel-Languages.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-us", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65513: 2013-04-04 09:33:44, Info                  CSI    000003e4 [SR] Cannot repair member file [l:24{12}]"powrprof.dll" of Microsoft-Windows-UserPowerManagement, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65516: 2013-04-04 09:33:44, Info                  CSI    000003e6 [SR] Cannot repair member file [l:36{18}]"Amd64\EP0NGE8D.GPD" of prnep00g.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65519: 2013-04-04 09:33:44, Info                  CSI    000003e8 [SR] Cannot repair member file [l:36{18}]"Amd64\EP0NGP8S.GPD" of prnep00f.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65524: 2013-04-04 09:33:45, Info                  CSI    000003eb [SR] Cannot verify component files for wdmaudio.inf-LanguagePack, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 65527: 2013-04-04 09:33:45, Info                  CSI    000003ed [SR] Cannot repair member file [l:14{7}]"cero.rs" of Microsoft-Windows-ParentalControlsRatingSystem-GameRatingsSystems, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 65532: 2013-04-04 09:33:45, Info                  CSI    000003f0 [SR] Cannot verify component files for Microsoft.BackgroundIntelligentTransfer.Management.Module, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
    	Line 65535: 2013-04-04 09:33:45, Info                  CSI    000003f2 [SR] Cannot repair member file [l:36{18}]"Amd64\EP0NGE8D.GPD" of prnep00g.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    

    Since this inludes some .manifest files, we need to run the CheckSUR tool

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, April 5, 2013 6:32 AM
    Moderator
  • Here is the link to he CHECKSUR.log filehttp://sdrv.ms/17jcEOj

    Thank you again for you help!

    Saturday, April 6, 2013 5:48 PM
  • CheckSUR found and fixed 11 manifest problems. - but ran into the following error....

    (w) Unable to get system volume info 0x0000000D SetupDiGetClassDevs on DiskClassGuid \\.\C

    It's the second time I've seen this error this week - after not seeing it since I stated reading CheckSUR reports a year or so ago.

    I'm undecided whether to attempt to fix the other errors in the SFC report first, or attempt this error.

    On balance I think it's best to go with the CheckSUR, and fix that first, as it may result in a more meaningful SFC result as well.

    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

     

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

     

    (you want the iata_enu.exe download)

     

    Once complete, please reboot twice, then run CheckSUR again, and post the new CheckSUR.log file 

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, April 6, 2013 6:36 PM
    Moderator
  • I have attempted to install the Intel Rapid Storage Drivers using the iata_enu.exe download, but i get an error message saying:

    "This computer does not meet minimum system requirements for installing this software"

    Sunday, April 7, 2013 12:06 AM
  • OK - that was a bit of a long-shot anyhow.

    Please run another SFC /SCANNOW and post the new CBS.log file - it should have changed now that CheckSUR has done at least part of its job.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, April 7, 2013 12:49 AM
    Moderator
  • Here is the new CBS.log file :https://skydrive.live.com/redir?resid=3EA50686728AB1CB!173

    Sorry about the delayed response, the CBS file was refusing to upload onto Skydrive and then it just seemed to suddenly start cooperating this morning. Thank you again for your help.

    Thursday, April 11, 2013 1:57 PM
  • No problem!

    SkyDrive has had one or two problems this week, which only affect some customers/areas.

    Unfortunately, the data from the SFC scan has rolled off into the .persist.cab files.

    Please either copy/paste the whole CBS folder and zip it, sending the resulting file to your Skydrive, or run another SFC /SCANNOW and upload the new CBS.log file.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, April 12, 2013 9:23 AM
    Moderator
  • https://skydrive.live.com/redir?resid=3EA50686728AB1CB!174

    This is a link to the whole CBS folder.

    Saturday, April 13, 2013 2:52 AM
  • Strange - I can find no trace of an SFC in any of the files :(

    However, there are a couple of errors in the normal parts of the CBS los....

    2013-04-12 03:22:53, Info                  CBS    Starting shutdown processing in TrustedInstaller service.
    2013-04-12 03:22:53, Info                  CBS    Blocked system sleep; prior state: 0x80000000
    2013-04-12 03:22:53, Info                  CBS    Shtd: Begin shutdown processing.
    2013-04-12 03:22:53, Info                  CBS    Shtd: Entered process lock.
    2013-04-12 03:22:53, Info                  CBS    Disabling LKG boot option
    2013-04-12 03:22:53, Info                  CBS    Shtd: Initializing driver operations queue.
    2013-04-12 03:22:53, Info                  CBS    Shtd: current ExecuteState is CbsExecuteStateStageDrivers
    2013-04-12 03:22:53, Info                  CBS    Free disk space check on C:. Available: 120746MB, Required size (Lang neutral): 0MB, Required size (Per language): 0MB, Languages installed: 1, Total Required: 0MB
    2013-04-12 03:22:53, Info                  CBS    Doqe: Disabling Device installs
    2013-04-12 03:22:53, Info                  CBS    DriverUpdateEnableDeviceInstall failed [HRESULT = 0x80070426 - ERROR_SERVICE_NOT_ACTIVE]
    2013-04-12 03:22:53, Error                 CBS    Failed disabling device installation, rebooting and trying again [HRESULT = 0x80070426 - ERROR_SERVICE_NOT_ACTIVE]
    2013-04-12 03:22:53, Info                  CBS    SQM: Waiting up to 60000 ticks for pending uploads to complete.
    2013-04-12 03:22:53, Info                  CBS    Shtd: progress thread terminating. [HRESULT = 0x00000000 - S_OK]
    2013-04-12 03:22:53, Info                  CBS    Shtd: progress thread terminated normally
    2013-04-12 03:24:49, Info                  CBS    Startup: SC autostart event signaled
    2013-04-12 03:24:49, Info                  CBS    Obtained poqexec from Cbs key. C:\Windows\System32\poqexec.exe /display_progress \SystemRoot\WinSxS\pending.xml
    2013-04-12 03:24:49, Info                  CBS    Free disk space check on C:. Available: 120792MB, Required size (Lang neutral): 0MB, Required size (Per language): 0MB, Languages installed: 1, Total Required: 0MB
    2013-04-12 03:24:49, Info                  CBS    Doqe: Disabling Device installs
    2013-04-12 03:24:49, Info                  CBS    DriverUpdateEnableDeviceInstall failed [HRESULT = 0x80070426 - ERROR_SERVICE_NOT_ACTIVE]
    2013-04-12 03:24:49, Error                 CBS    Failed disabling device installation. [HRESULT = 0x80070426 - ERROR_SERVICE_NOT_ACTIVE]
    2013-04-12 03:24:49, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateFailed
    2013-04-12 03:24:49, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Rollback.
    2013-04-12 03:24:49, Info                  CBS    Removed poqexec from Cbs key.
    2013-04-12 03:24:49, Info                  CBS    Removed CCP impactful-commit disabling value.
    2013-04-12 03:24:49, Info                  CBS    Doqe: Enabling Device installs
    2013-04-12 03:24:49, Info                  CBS    DriverUpdateEnableDeviceInstall failed [HRESULT = 0x80070426 - ERROR_SERVICE_NOT_ACTIVE]
    2013-04-12 03:24:49, Info                  CBS    Failed enabling device installation.  Requesting a restart. [HRESULT = 0x80070426 - ERROR_SERVICE_NOT_ACTIVE]
    2013-04-12 03:24:51, Info                  CSI    00000005 Cancelling transactions: [26:[79]"TI4.30291812_2568449207:3/Package_for_KB2661254~31bf3856ad364e35~amd64~~6.1.1.3", [79]"TI4.30291812_3018197997:3/Package_for_KB2736422~31bf3856ad364e35~amd64~~6.1.1.0", [79]"TI4.30291812_3109770158:3/Package_for_KB2813170~31bf3856ad364e35~amd64~~6.1.1.3", [79]"TI4.30291812_3367170610:3/Package_for_KB2705219~31bf3856ad364e35~amd64~~6.1.2.0", [79]"TI4.30291812_3406014678:3/Package_for_KB2786081~31bf3856ad364e35~amd64~~6.1.1.0", [79]"TI4.30291812_3433938727:3/Package_for_KB2817183~31bf3856ad364e35~amd64~~6.1.1.1", [79]"TI4.30291812_3590719003:3/Package_for_KB2727528~31bf3856ad364e35~amd64~~6.1.1.1", [79]"TI4.30291812_3685099169:3/Package_for_KB2743555~31bf3856ad364e35~amd64~~6.1.1.1", [79]"TI4.30291812_3781663338:3/Package_for_KB2742599~31bf3856ad364e35~amd64~~6.1.1.0", [79]"TI1.30291812_3968239666:2/Package_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0", [79]"TI4.30291812_3968239666:4/Package_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0", [79]"TI4.30291812_4185236047:3/Package_for_KB2729452~31bf3856ad364e35~amd64~~6.1.1.0", [77]"TI4.30291813_59529048:3/Package_for_KB2790655~31bf3856ad364e35~amd64~~6.1.1.0", [78]"TI4.30291813_180585261:3/Package_for_KB2790113~31bf3856ad364e35~amd64~~6.1.1.1", [78]"TI4.30291813_349377557:3/Package_for_KB2749655~31bf3856ad364e35~amd64~~6.1.1.0", [78]"TI4.30291813_473085775:3/Package_for_KB2785220~31bf3856ad364e35~amd64~~6.1.1.0", [78]"TI4.30291813_598509995:3/Package_for_KB2770660~31bf3856ad364e35~amd64~~6.1.1.0", [78]"TI4.30291813_698194170:3/Package_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0", [78]"TI4.30291813_944362602:3/Package_for_KB2757638~31bf3856ad364e35~amd64~~6.1.1.2", [79]"TI4.30291813_1133746935:3/Package_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2", [79]"TI4.30291813_1253087145:3/Package_for_KB2808735~31bf3856ad364e35~amd64~~6.1.1.2", [79]"TI4.30291813_1409867420:3/Package_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1", [79]"TI4.30291813_1682087898:3/Package_for_KB2813347~31bf3856ad364e35~amd64~~6.1.1.0", [79]"TI4.30291813
    2013-04-12 03:24:51, Info                  CSI    _1923108322:3/Package_for_KB2756921~31bf3856ad364e35~amd64~~6.1.1.0", [79]"TI4.30291813_2130276685:3/Package_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1", [79]"TI4.30291813_2288928964:3/Package_for_KB2789645~31bf3856ad364e35~amd64~~6.1.1.0"[1]"]"
    

    This would seen to indicate that the TrustedInstaller service wasn't able to start properly at the time.

    Please check this by opening an Elevated Command Prompt, and running the following commands...

    NET START TRUSTEDINSTALLER

    SC QC TRUSTEDINSTALLER

     - post the results, and we'll see what we get.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, April 14, 2013 9:00 AM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>NET START TRUSTEDINSTALLER
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\Windows\system32>
    C:\Windows\system32>SC QC TRUSTEDINSTALLER
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: TRUSTEDINSTALLER
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 3   DEMAND_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\servicing\TrustedInstaller.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Windows Modules Installer
            DEPENDENCIES       :
            SERVICE_START_NAME : localSystem

    C:\Windows\system32>
    Sunday, April 14, 2013 9:10 PM
  • That looks normal enough.

    I'm not sure, in that case, to which service the error is referring :(

    Let's have a look at the update services in general....

    Please download the Farbar Service Scanner from

     

    http://www.bleepingcomputer.com/download/farbar-service-scanner/

     

    Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, April 15, 2013 6:59 AM
    Moderator