Cannot remove OneCare file from PC - says I do not have permission

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  See - FAQ: How to Delete Backups

  -steve

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  • Marked as answer by Stephen BootsMVP, Moderator Wednesday, August 25, 2010 12:51 PM
  • Unmarked as answer by Kdarlin Wednesday, August 25, 2010 1:08 PM
  • Marked as answer by Stephen BootsMVP, Moderator Thursday, August 26, 2010 1:27 PM

  Wednesday, August 25, 2010 12:51 PM

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  Thanks for that info Stephen. I actually already tried that link and I even tried it again after you reposted it. It does not work. I have tried this on both my laptop and PC.

  I found this forum during my search and followed all of these instructions and it still is not working. After going to the "sharing and security" folder and making those changes - Now I cannot even access the folders

  Wednesday, August 25, 2010 1:08 PM
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  The FAQ instructions will work, though it can be a pain in the neck. Start at the deepest folder within the backup location, take ownership, delete the contents, delete the folder, then move up a level until you have only the top level backup folder left.

  If that still does not work, contact OneCare Support - 

  How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

   

  -steve

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  Thursday, August 26, 2010 1:29 PM

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  In fact, the *easiest* solution is to copy all other data from that drive to another location, verify that your copies are good, then format the drive containing the backups.

  -steve

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  Thursday, August 26, 2010 1:30 PM

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  I emailed customer support yesturday and someone got back with me this morning. They gave me a few different instructions and that did not work either. So I just emailed him back and hopefully he will be able to help.

  Thank you so much for taking the time to go over all of this stuff with me. I just got your most recent messages so while I wait on his reply I will try one last time to follow those steps above. Either way, I will follow up to let you (and others that may read this post) if the problem was corrected.

  **So i just tried the stuff above and it will not let me into the folders. When I try and take ownership its saying I dont have permission and will not accept the changes. It will also not allow me to move the folder to any other location. Grr...this is getting so frustrating. I am going ot wait on the microsoft tec to email me back. Hopefully he can fix this. thanks againf or trying.

   

  Thursday, August 26, 2010 2:00 PM
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  Are you accessing the folders while logged in with an administrative account?

  What operating system are you using? Vista Home Premium, Vista Business, Windows 7 Home, etc?

  Note that I won't be back here until tomorrow, but I'll try to check in earlier if I can.

  See if these articles might help with the ownership issue:

  http://www.vistax64.com/tutorials/67717-take-ownership-file.html

  http://www.tipandtrick.net/2008/how-to-take-ownership-and-full-control-permissions-of-files-and-folders-in-vista/

  http://www.vista4beginners.com/Change-permissions-take-ownership

  http://www.winhelponline.com/blog/take-ownership-of-file-or-folder-windows-7-vista/

  http://www.blogsdna.com/2159/how-to-take-ownership-grant-permissions-to-access-files-folder-in-windows-7.htm

  http://www.intowindows.com/how-to-take-ownership-of-a-folderfile-in-windows-7/

  -steve

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  Thursday, August 26, 2010 7:07 PM

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