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Cannot validate my Microsoft Office 2007 again though managed to validate it before! RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WWGDD-3GY4T-3PJ4M
    Windows Product Key Hash: OZeFJXgINyUXnR9X0Qz0f9utlvI=
    Windows Product ID: 76487-339-5775121-22968
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {376A6C01-5A9D-4380-948B-B36D3436174C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 100
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{376A6C01-5A9D-4380-948B-B36D3436174C}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PJ4M</PKey><PID>76487-339-5775121-22968</PID><PIDType>5</PIDType><SID>S-1-5-21-602162358-1935655697-839522115</SID><SYSTEM><Manufacturer>Apple Computer, Inc.</Manufacturer><Model>iMac5,1</Model></SYSTEM><BIOS><Manufacturer>Apple Computer, Inc.</Manufacturer><Version>    IM51.88Z.0090.B09.0706270921</Version><SMBIOSVersion major="2" minor="4"/><Date>20070627000000.000000+000</Date></BIOS><HWID>21B432770184C06B</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>2EAA4A780A04D86</Val><Hash>bXolKPZVD1uBqn/5fjm3Dvtaxrk=</Hash><Pid>89409-707-9398607-65681</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, December 3, 2009 4:52 AM

Answers

  • Hello pixmagic,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    The Office Professional Plus 2007 installed on your Apple computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubleshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL CD, and you certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  This would seem to be the situation in your case.

    As far as whether this installation of Office previously passed Validation, that is something that cannot be determined from reviewing the data in the report.  All the mgadiag utility can do is evaluate the installation at the time the utility is run.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installations which are nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installations of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Saturday, December 5, 2009 12:10 AM
    Thursday, December 3, 2009 12:48 PM

All replies

  • Hello pixmagic,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    The Office Professional Plus 2007 installed on your Apple computer is an edition of Office that is properly sold only thru the Volume Licensing program to businesses, educational institutions and governmental agencies.  This installation was done with an invalid Product Key made by a pirating program known as a Key Generator.  The product key was NOT issued by Microsoft, making it Invalid.

    If your use of the installed Office Professional Plus 2007 is in association with a business, educational institution, or governmental agency that might have a Volume Licensing Agreement with Microsoft, please report this nongenuine problem to your organization's IT support staff for further troubleshooting and resolution.

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL CD, and you certainly should not have received an Invalid Product Key.  Quite often people purchase what is advertised and packaged as a retail license for Office Professional 2007, but all too often, the product they receive is a counterfeit Office package that installs a nongenuine copy of Office Professional Plus 2007.  This would seem to be the situation in your case.

    As far as whether this installation of Office previously passed Validation, that is something that cannot be determined from reviewing the data in the report.  All the mgadiag utility can do is evaluate the installation at the time the utility is run.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.  If the seller refuses to help, please pursue whatever remedies are available to you thru the selling venue, your payment method (credit card, PayPal, etc), or the legal system in your area.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installations which are nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installations of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Saturday, December 5, 2009 12:10 AM
    Thursday, December 3, 2009 12:48 PM
  • OK interesting since I have only every used the CDs purchased for MO Pro 2007.  The CDs are hologrammed and there is a barcode on the box with COA.  I have managed to validate my office applications...  Is there any chance by having uninstalled and reinstalled the applications that I have created a rego problem with the product key found within the box?

    Also, how can a retailor sell an individual package with all the right 'security devices' including a ProductKey Label with the Microsoft logo if it is counterfeit?   How do volume licensing CDs get distributed?

    Lastly, what is the problem with me working with this product since I have purchased it?

    Thanks

    Friday, December 4, 2009 6:32 AM
  • Hello pixmagic,

    If you uninstalled and reinstalled Office, the only way that could account for the current nongenuine situation would be if you used two different copies of Office, a genuine one to do the first installation and then this nongenuine one to do the second current installation.

    If you purchased the Office materials that did the Office installation that is the subject of the report above, then it is very likely that the materials you purchased are counterfeit.

    For examples of genuine and varying levels of counterfeit materials, visit http://www.howtotell.com

    Next, download a keyfinding utility such as the Magical Jellybean Keyfinder (a small, safe utility that has been around on the internet for many years).  Run the utility and check and compare the product key on your package to the product key reported by the utility.  If they are the same, and since the mgadiag utility has identified the product key as Invalid, that is a very good indicator that you have counterfeit mateials.

    Next look very closely at your hologrammed discs.  Is the hologram label a very thin label on the top surface of the disc, or is it embedded within the plastic of the disc?  If a label on the top surface, that is yet another indicator of counterfeit materials.

    Purchasing Office from a "nontraditional source" such as an online auction site, a non-name brand online retailer, Craigslist, or "a guy who knows a guy" greatly increases your chances of getting stuck with counterfeit software.

    If you think you have counterfeit materials, you may qualify for the Office Complimentary Offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you decide to participate in the Office Genuine Offer, please initiate the process by clicking on the "Learn More Online" link shown in the nongenuine notices on your screen.

    The reason for not using the Office you have is that counterfeit software is quite often a security risk because along with the Office programs, it's very possible the counterfeit discs installed malware, rootkits, and who-knows-what-else onto your computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, December 4, 2009 3:29 PM
  • Thank you Dan for your thorough replies.

    Could you advise whether the 'remove software' tool does a thorough job in removing MS Office I my software is indeed counterfeit.  It there is bits of code... lurking around what is to say that the Windows tools can remove everything.  Is there a best practice for this?  (sorry but I am not a techie person...)

    Saturday, December 5, 2009 2:28 AM
  • Hello pixmagic,

    Here is a Microsoft utility that does a more thorough job of removing Office that the standard uninstallation utility:  http://support.microsoft.com/kb/971179/

    Hope that helps :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, December 5, 2009 3:10 AM
  • Hi... I have a problem... I bought this Laptop....so, recently a received a message about office... it say: "office is not original", but it was after few months, I've reading about office actualization could be the problem, so I want to know what can i do?.. The message appeared long time ago,... maybe 3 months ago. In the oficial page i read, that is neccessary delete the actualization that could be affecting the program. but actually that is not possible... That's my question.. I'll be waiting for answer.. See you soon

    PD: If its possible to e mail me the answer, I'll be grateful
    Saturday, December 5, 2009 3:51 PM
  • Hello 12mz31,

    Please do not piggyback on someone else's post.  Please click on the "ask a question" link  to start your own thread.

    When you do, please follow these instructions:
    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, December 5, 2009 3:57 PM